IMPORTANT INFORMATION:

Bali Flights

Planning

International Long Haul

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - HKD 1200 fee + fare difference 

Cancel Fee

Permitted prior to departure - HKD 2000 fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking
Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - HKD 1000 fee + fare difference 

Cancel Fee

Permitted prior to departure - HKD 1000 fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking 

 

Online Changes and Cancellations*
Flight Change Fee

Permitted anytime -  no fee + fare difference

Cancel Fee

Permitted - no fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking
Online Changes and Cancellations*
Flight Change Fee

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $150 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Cancel Fee

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $550 fee

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee before 1 September 2016

By Credit / Debit Card - AUD30

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

(for flights departing Australia)

by Credit Card - 1.3% per booking

by Debit Card - 0.6% per booking

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

 

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - no fee + fare difference

Cancel Fee

Permitted prior to scheduled departure - no fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee before 1 September 2016

By Credit / Debit Card - AUD30

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

(for flights departing Australia)

by Credit Card - 1.3% per booking

by Debit Card - 0.6% per booking

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

 

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - HKD 1200 fee + fare difference 

Cancel Fee

Permitted prior to departure - HKD 1000 fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking
Online Changes and Cancellations*
Flight Change Fee

Permitted - no fee + fare difference

Cancel Fee

Permitted - no fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking