IMPORTANT INFORMATION

Update on Bestjet bookings

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Planning

International Long Haul

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - HKD 1200 fee + fare difference 

Cancel Fee

Permitted prior to departure - HKD 2000 fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking
Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - HKD 1000 fee + fare difference 

Cancel Fee

Permitted prior to departure - HKD 1000 fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking 

 

Online Changes and Cancellations*
Flight Change Fee

Permitted anytime -  no fee + fare difference

Cancel Fee

Permitted - no fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

Changes and Cancellations*

Flight Change Fee

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $150 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Cancel Fee

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $550 fee

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee

Name Changes Not applicable

Other Fees and Surcharges

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70

Card Payment Fee (Payment Surcharge)#

For bookings made by Credit Card: 1.3% per passenger, per booking

For bookings made by Debit Card: 0.6% per passenger, per booking


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

Changes and Cancellations*

Flight Change Fee

Permitted prior to scheduled departure - no fee + fare difference

Cancel Fee

Permitted prior to scheduled departure - no fee + fare difference

Name Changes Not applicable 

Other Fees and Surcharges

Guest Contact Centre Fee

AUD70

Airport Service Fee+

AUD70

Card Payment Fee (Payment Surcharge)#

For bookings made by Credit Card: 1.3% per passenger, per booking

For bookings made by Debit Card: 0.6% per passenger, per booking


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure - HKD 1200 fee + fare difference 

Cancel Fee

Permitted prior to departure - HKD 1000 fee + fare difference

Name Changes Not permitted

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD70

Airport Service Fee

AUD70


General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

Changes and Cancellations*

Flight Change Fee

Permitted prior to scheduled departure - no fee + fare difference

Cancel Fee

Permitted prior to scheduled departure - no fee + fare difference

Name Changes Not applicable

Other Fees and Surcharges

Guest Contact Centre Fee

AUD70

Airport Service Fee+

AUD70

Card Payment Fee (Payment Surcharge)#

For bookings made by Credit Card: 1.3% per passenger, per booking

For bookings made by Debit Card: 0.6% per passenger, per booking

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.