Important information

Border restrictions are changing and we're experiencing higher than normal call volumes. Options for bookings impacted by border changes are available at the link below.



Visit our New Zealand website for more relevant pricing, content and promotions.

No change and cancel fees on domestic and international bookings

We know there’s a lot of uncertainty with travel at the moment, so we want you to know we’ve got your back.

To provide you with flexibility for your travel plans we're waiving change and cancellation fees* on domestic and international short haul bookings for travel up to 31 January 2022.

How to change your upcoming flight


Book with confidence

If you're travelling up to 31 January 2022, book with Virgin Australia and we'll waive the fees* for any changes or cancellations to your flight. 

Change or cancel your flight to travel credit and we’ll waive the fees* 

If you need to change or cancel your travel plans, relax knowing we will happily cancel or change your flight travel date or destination and waive the fees*

Call our Guest Contact Centre

Once you've decided on your new travel dates or destination, call our Guest Contact Centre on 13 67 89 (or see our international contact numbers) who will guide you through the process. 



* Change or cancel to travel credit without a fee for travel up to 31 January 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.