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Planning

Trans Tasman

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. For more information see the onboard menu

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options onboard the flight.

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members. Priority Check-In available to Silver Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted until midnight prior to scheduled departure - $A100 fee + fare difference

or

Permitted until scheduled departure for same flight/same day upgrades - no fee + fare difference

More information on fees and charges for changes

Cancel/Refund

Loss of fare

No Show

Loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. For more information see the onboard menu

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options onboard the flight.

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members. Priority Check-In available to Silver Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted until 30 days prior to scheduled departure. No fee + fare difference

or

Permitted within 30 days prior to scheduled departure. $A80 fee + fare difference

or

Permitted until scheduled departure for same flight/same day upgrades - no fee + fare difference


More information on fees and charges for changes

Cancel/Refund

Permitted prior to scheduled departure. Credit permitted to Travel Bank ($A80 fee) or refund to original form of payment ($A150 fee)

No Show

Loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. For more information see the onboard menu

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options onboard the flight.

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity Members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity Members. Priority Check-In available to Silver Velocity members,

Guest Call Centre/Airport Fees

$A40 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes 

Permitted prior to scheduled departure - No fee + fare difference

More information on fees and charges for changes

Cancel/Refund

Permitted prior to scheduled departure. Credit permitted to Travel Bank (no fee) or refund to original form of payment (no fee). 

No Show

Loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1 point/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options onboard the flight.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes  


Permitted until 30 days prior to scheduled departure - no fee + fare difference

or

Permitted within 30 days prior to scheduled departure - $A120 fee + fare difference

or

Permitted until scheduled departure for same flight/same day upgrades - no fee + fare difference 

More information on fees and charges for changes

Cancel/Refund


Permitted prior to scheduled departure. Credit permitted to Travel Bank ($A120 fee) or original form of payment (A$200 fee)

No Show

Loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options onboard the flight.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes 

Permitted prior to scheduled departure – no fee + fare difference.

More information on fees and charges for changes

Cancel/Refund


Permitted prior to scheduled departure. Credit permitted to Travel Bank (no fee) or refund to original form of payment (no fee).

No Show

Loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

More information on Velocity Points and Status Credits