Bookings

Virgin Australia PlusPass

Experience the flexibility and benefits of our improved air pass

If you have customers travelling to Australia we have good news for you. Virgin Australia PlusPass offers great value airfares to add to your customer’s Australian itinerary. Simply book their international ticket* to be eligible for the Virgin Australia PlusPass. Customers can then take advantage of great airfares to over 55 destinations within Australia, the Pacific Islands, New Zealand** and Indonesia, operated by Virgin Australia.A minimum of 2 sectors must be booked on Virgin Australia operated flights (ticket stock VA795) and up to a maximum of 16 sectors.

When booking Virgin Australia PlusPass, make sure you issue the international ticket* separately and then add the ticket number to the Virgin Australia PlusPass ticket endorsement box^. Help your customers today to travel with flexibility and lower prices.

Virgin Australia PlusPass is available to international agents based in United Kingdom, Europe, Middle East, Africa, South Asian Subcontinent, South East Asia and Japan/Korea to sell to residents only. Virgin Australia PlusPass is not available to agents based in America and Australia/New Zealand/South West Pacific.

Key benefits:

Icons for airfares, flexibility, baggage, availability and flight sectors

Great airfares: Discounted airfares on a range of Economy booking classes.

Flexibility: Extended ticketing time limits for your customer’s bookings so you have time to finalise the international booking*.

Additional baggage: Total of 2 x 23kg checked baggage allowance included which is double Virgin Australia’s standard one piece baggage policy in Economy.  

Network availability: Wide range of destinations flying within Australia, the Pacific Islands, New Zealand** and Indonesia operated by Virgin Australia.  

Multiple sectors: Add up to 16 sectors on Virgin Australia PlusPass to your customer’s international ticket*.

 

How to book

Once you have booked an international ticket* to Australia, note the ticket number.

  1. Enter passenger type code VAC in the GDS to view and price Virgin Australia PlusPass airfares. Fare basis codes end in PASS
  2. Book a minimum of 2 sectors on Virgin Australia operated flights (ticket stock VA795) within Australia, the Pacific Islands, New Zealand** and Indonesia
  3. Add the international ticket* number to the endorsement box^
  4. To apply an extended ticketing time limit, enter OSI remark VPASS into the GDS
  5. Issue the ticket before the ticketing time limit

Help and assistance

Visit the Agency Hub or email va.agentshelpdesk@virginaustralia.com for booking support.

Frequently Asked Questions

 

About Virgin Australia PlusPass

What is Virgin Australia PlusPass?

Virgin Australia PlusPass is Virgin Australia’s improved air pass program. When agents make an international booking to Australia, the Pacific Islands or Indonesia, Virgin Australia PlusPass allows agents to add a maximum of 16 Virgin Australia operated sectors to their itinerary at a discounted rate with added flexibility and benefits. Virgin Australia PlusPass is available to international agents based in United Kingdom, Europe, Middle East, Africa, South Asian Subcontinent, South East Asia and Japan/Korea to sell to residents only. Virgin Australia PlusPass is not available to agents based in America and Australia/New Zealand/South West Pacific.

How do I know if I have booked a Virgin Australia PlusPass fare?

Virgin Australia PlusPass fare basis codes ends in PASS. Airfares will display in your GDS once the passenger type code VAC is entered in the fare display.

Can I use Virgin Australia PlusPass on VA long haul services between Abu Dhabi and Australia and/or between Los Angeles and Australia?

VA long haul services are excluded from Virgin Australia PlusPass however this qualifies as an international sector to be booked with Virgin Australia PlusPass. Virgin Australia PlusPass only applies to Virgin Australia operated services within Australia, and to/from Australia and Pacific Islands, New Zealand and Indonesia. You will still need to issue the Virgin Australia PlusPass ticket separately to the VA long haul ticket due to combination restrictions.

I’m in agent based in Indonesia, why can’t I view and price Virgin Australia PlusPass fares between Indonesia and Australia?

Virgin Australia PlusPass is not available between Indonesia and Australia for Indonesian based agents. Indonesian based agents can book a standard VA published fare between Indonesia and Australia then issue a Virgin Australia PlusPass separately.

Can I use Virgin Australia PlusPass on other airlines ticket stock?

No. Virgin Australia PlusPass can only be issued on VA 795 ticket stock. The international sector must be ticketed separately and that ticket number added to the endorsement box of the Virgin Australia PlusPass ticket.

What is the maximum number of sectors that can be booked on Virgin Australia PlusPass?

A maximum of 16 sectors can be booked.

What is the minimum number of sectors that can be booked on Virgin Australia PlusPass?

A minimum of 2 sectors apply.

Extending Ticketing Time Limit

Will there be a new OSI entry for Virgin Australia PlusPass?

Yes. Agents will need to add OSI VA VPASS to each (new) PNR for the extended ticketing time limit to apply.

What format should I add the OSI entry?

This depends on your GDS type. Please see below for recommended format.

Amadeus – OS VA VPASS
Galileo- SI VA*VPASS
Sabre- 3OSI VA VPASS
TravelSky - OSI VA VPASS 

What if I forget to add the OSI VA VPASS when creating the booking?

Your Virgin Australia PlusPass itinerary will cancel within the standard ticketing time limit according to the fare class booked. You will need to rebook your flights in a new PNR and reprice as the Virgin Australia PlusPass fare with the OSI VA VPASS added for the extended ticketing time limit to apply. 

Fare Conditions

Are Virgin Australia PlusPass fares available in Business Class?

No. Virgin Australia PlusPass fares are currently only available in Economy.

Are Virgin Australia PlusPass fares guaranteed at the time of booking?

No. Airfares are not guaranteed until the ticket has been issued.

Are Virgin Australia PlusPass fares changeable or refundable?

Refer to the GDS for further details as this depends on the booking class ticketed.

Can I issue a Published or Private VA fare on the same ticket as Virgin Australia PlusPass?

No, Virgin Australia PlusPass fares are only combinable with another PlusPass fare.

Are there Child and Infant discounts?

There are no Child discounts. Infant discounts apply for the Pacific Islands, New Zealand and Indonesia fares only. There are special passenger type codes for Children (VNN), Infant without a seat (INF) and Infant with a seat (INS).

Can I use the Virgin Australia PlusPass to/from New Zealand and Australia, Pacific Islands and Indonesia?

No. Virgin Australia PlusPass cannot be used via New Zealand in either direction as an entry/exit point.

Are the fares commissionable?

Standard base commission levels apply. Refer to the Agency Hub Policies and Guides section for Virgin Australia’s commission policy for international agents.

What do I do if I receive an ADM?

Please refer to our Agency Debit Memo/Agency Credit Memo Policy on the Agency Hub Policies and Guides section.

The International Inbound Ticket

Which international carriers are eligible to use with Virgin Australia PlusPass?

Most international carriers are eligible with some exceptions. Refer to your GDS fare rules for further information.

What if I haven’t issued my international ticket?

You will need to issue your international ticket prior to issuing the Virgin Australia PlusPass and ensure the international ticket number is included in the ticket endorsement box.

What format should I use to enter the International ticket number in endorsements?

The international ticket number must be entered at the beginning of the endorsements to ensure it displays on the ticket due to ticket maximum character restrictions.

What if the international carrier does not issue ticket numbers, only PNR reference?

The PNR reference should be entered in to the Virgin Australia PlusPass ticket endorsement box.

What format should I use to enter the PNR reference in the ticket endorsement box?

The PNR reference should be entered in the following format: Airline Code/PNR. For example: FR/1A2B3C

Do I need to reissue the Virgin Australia PlusPass ticket if the international ticket is reissued?

No. If the Virgin Australia PlusPass journey does not change, there is no need to reissue the ticket.

What baggage allowance applies for the international flight?

The international carriers’ baggage allowance applies to the international sector.

What if I forget to add the International ticket number to the Virgin Australia PlusPass ticket endorsement box?

This will result in an Agency Debit Memo (ADM). Please contact Virgin Australia immediately for support and assistance with the international ticket number via email – international.sales@virginaustralia.com. Virgin Australia’s Agency Debit Memo and Agency Credit Memo Policy can be found on the Agency Hub Policies and Guides section. 


*Some international airline exclusions apply; refer to your GDS for full terms and conditions. Virgin Australia PlusPass cannot be used on codeshare flights. Virgin Australia PlusPass is only valid on Virgin Australia operated services booked on VA795 ticket stock. Virgin Australia PlusPass ticket must include all sectors at the time of ticketing. Airfares are not confirmed until tickets are issued. Airfares are in Economy only and are subject to availability. The international carriers’ baggage allowance applies to the international sector. **Destinations located in New Zealand cannot be used as an entry or exit point. ^International ticket number must appear at the beginning of the endorsement box at the time of booking. Information correct as of December 2016. Travel is subject to the Virgin Australia fare rules and Conditions of Carriage at www.virginaustralia.com