For all passenger booked animal travel please visit the Travelling With Pets page. 

Adelaide - ADL

Cargo handler

AIRWAY

Contact details

08 8234 4222 

0450 021 247

Adelaide.Domestic@airway.com.au

2 Comley Street
Adelaide Airport
SA, 5950

Location on Google Maps
(Entrance from rear of building only)

Business hours

Mon to Fri: 04:00 - 23:00
Saturday: 04:00 - 12:00
Sunday: 04:00 - 13:00
Public Holidays: 04:00 - 20:00

Lodgement hours

Final cargo acceptance time prior to aircraft’s estimated departure (minutes).

  Animals (AVI) Dangerous Goods All Other Cargo
Screening Required - - 120
Pre-Screened (CSD) - - 60
Screening Exempt 90 120 60

 

Handover hours

Earliest cargo collection time after aircraft arrival (minutes).

  Animals (AVI)
All Other Cargo
Collection 30 45

Dangerous goods capability

Yes - Passenger VA Flights

Cool room capacity

1,000sqm Chiller, 50 sqm Freezer

Alice Springs - ASP

Cargo handler

Northwest Aviation Services

Contact details

0418 452 238
aspfreight@nwas.net.au

Alice Springs Airport,

Santa Teresa Road,
Alice Springs NT 0870
Location on Google Maps

Business hours

Open after the arrival of all Virgin Australia flights and closed 30 mins after actual arrival time.

Lodgement hours

Nil outbound

Handover hours

Open after the arrival of all Virgin Australia flights and closed 30 mins after actual arrival time.

Note : Inbound Cargo Handover at 'designated zone next to Airport Security Gate 1'.

Dangerous goods capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS

Cargo AVI capabilities

Inbound only

Handover hours

15 to 30 mins after flight arrival

Cool room capacity

No

EFTPOS facilities

No

Brisbane - BNE

Cargo handler

AIRWAY

Contact details

8 Hibiscus Street,
Brisbane Airport
QLD 4008

Location on Google Maps

Business hours

Mon-Fri: 04:00 - 00:30
Sat-Sun: 05:00 - 22:00

Lodgement hours

Final cargo acceptance time prior to aircraft’s estimated departure (minutes).

  Animals (AVI) Dangerous Goods All Other Cargo
Screening Required - - 120
Pre-Screened (CSD) - - 60
Screening Exempt 90 120 60

 

Handover hours

Earliest cargo collection time after aircraft arrival (minutes).

  Animals (AVI)
All Other Cargo
Collection 30 45

Dangerous goods capability

Yes - Passenger VA Flights

Cool room capacity

12 pallet spaces (1 x chiller)
Temp: 2.0’c – 4.0’c

Broome- BME

Cargo handler

KD National Services

Contact details

BIA Freight Facility 
Broome International Airport 
Macpherson St
Broome WA 6725

Location on Google Maps

Business hours

Mon to Fri: 0900-1600

Sat: 0900-1200

Opens 150 minutes before the first Virgin Australia flight departure. Closes 90 minutes after last Virgin Australia flight arrival

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival

Cool room capacity

No

EFTPOS facilities

Yes

Cairns - CNS

Cargo handler

Menzies Aviation

Contact details

Building 77, Caudron Av
Cairns International Airport, 4870
Location on Google Maps

Business hours

Everyday: Open 150 mins before departure of all Virgin Australia flights.
Closes 90 mins after arrival of all Virgin Australia Flights.

Lodgement hours

Express, Sameday,
Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival 

Dangerous goods capability

Yes 

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

45 mins after arrival

Cool room capacity

24 Ft Reefer Container

EFTPOS facilities

Yes

Canberra- CBR

Cargo handler

AIRWAY

Contact details

02 6247 1157

0424 840 922

Canberra@airway.com.au

8 George Tyson Drive,
Canberra Airport ACT 2609
Location on Google Maps

Business hours

Mon to Fri: 0430 - 2100
Sat & Sun: Closed
Holidays: Closed

 

Lodgement hours

Express, Sameday,
Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure 

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival 

Dangerous goods capability

Yes 

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

45 mins after arrival

Cool room capacity

24ft Reefer container

EFTPOS facilities

Yes

Christmas Island - XCH

Cargo handler

Christmas Island Removals

Contact details

08 9164 8521

ciremove@pulau.cx

Christmas Island Removals
Gaze Road, Christmas Island WA 6798
(Just near the stop sign at the bottom of the hill)

Business hours

Mon to Fri: 0700 - 1600

 

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes

Please contact The Freight Shop via the phone number or email address above for further details.

Cargo AVI capabilities

Not available

Cool room capacity

Please contact The Freight Shop via the phone number or email address above for further details.

EFTPOS facilities

No

Cocos Islands - CCK

Cargo handler

Freight Shop

Contact details

Airport, Cocos Islands
Location on Google Maps

Business hours

Mon to Sun: 0700 - 1430

 

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes

Please contact The Freight Shop via the phone number or email address above for further details. 

Cargo AVI capabilities

Not available

Cool room capacity

Please contact The Freight Shop via the phone number or email address above for further details.

EFTPOS facilities

No

Darwin - DRW

Cargo handler

MENZIES AVIATION

Contact details

Phone:  0432 958 511 or  0477 313 021

Email: drw.vacargo@menziesaviation.com  

34 Osgood Drive
Eaton 0820
Northern Territory
Location on Google Maps

Business hours

Mon to Sat: Open 150 mins before departure of all Virgin Australia flights. Closes 90 mins after arrival of all Virgin Australia Flights.

Sun: Closed.

Lodgement hours

GEN / Sameday / Express Cargo lodgement times: -120min if Screening required / -60min for CSD or exempt shipments.

Perishable Cargo lodgement Times: -90mins, however we ask for -120mins for larger shipments to allow for manual processing.

Handover hours

+30min to +45min after flight arrival

Dangerous goods capability

Inbound: YES

Outbound: YES

Types: Class 1.4s (requires pre-arrangement), 2, 3, 4, 5, 6, 8 & 9
Lodgement Times: -120min

Lodgement hours

Closes 120 mins before departure

Handover hours

45 mins after arrival

Cargo AVI capabilities

Lodgement hours

Acceptance Opens -120mins & Closes -90min before scheduled time of departure 

Handover hours

+30min to +45min after flight arrival

Cool room capacity

100m3

EFTPOS facilities

No

Emerald - EMD

Cargo handler

SwissPort

Contact details


Emerald Airport Terminal
Gregory Highway
Emerald QLD 4720

Location on Google Maps

Business hours

Everyday: Lodgement open 125min before Flight Departure.  Collection available up to 60mins after Flight Arrival.

Lodgement hours

Cargo requiring security screening: Closes 120 mins before Flight Departure

AVIs, pre-screened and screening exempt cargo: Closes 90 mins before Flight Departure

Handover hours

Up to 60min after Flight Arrival

Dangerous goods capability

Nil

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

Up to 60mins after Flight Arrival

Cool room capacity

Nil

Gold Coast (Coolangatta) - OOL

Cargo handler

Menzies

Contact details

20 Eastern Avenue
Gold Coast Airport, Bilinga QLD 4225
Location on Google Maps

Business hours

Everyday: Open 150 mins before departure of all Virgin Australia flights.
Closes 90 mins after arrival of all Virgin Australia Flights.

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes Monday - Friday only

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement hours

Closes 120 mins before departure

Handover hours

45 mins after arrival

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival

Cool room capacity

Weight Capacity 24,000kg, Cubic Capacity 27.9 cubic metres.

EFTPOS facilities

Yes - American Express and Cash not accepted

Hamilton Island - HTI

Cargo handler

Precision Aviation Services

Contact details


Great Barrier Reef Airport Hamilton Island QLD 4803

Location on Google Maps

Business hours

Mon to Sat: 90min before Flight Departure. 45mins After Aircraft Arrival

Sun: Closed

Lodgement hours

Inbound Cargo  Movements Only

Handover hours

Up to 45min after Flight Arrival

Dangerous goods capability

Inbound Only: Limited to the Following Commodities: ICE when used as a refrigerate: RDS

Cargo AVI capabilities

Lodgement hours

Inbound Cargo Movements Only

Handover hours

Up to 45mins after Flight Arrival

Cool room capacity

Nil

EFTPOS facilities

Nil

Hobart - HBA

Cargo handler

Swissport (Virgin Australia Branded Building)

Contact details

Swissport
Lot 2 Loop Road,
Hobart Airport,
Cambridge, TAS
Location on Google Maps

Business hours

Mon to Sun: Lodgement open 2.5hrs from flight departure. Collection available up to 30mins after arrival of flight.

 

Lodgement hours

Perishables: closes 120 mins before departure

All other Cargo including Express, Sameday and Unitised cargo: : Closes 90 mins before departure.

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

No

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival

Cool room capacity

35 Cubic Metres - 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

EFTPOS facilities

Yes 

Kalgoorlie - KGI

Cargo handler

Quick As a Wink Couriers

Contact details

Kalgoorlie Airport, Hart Kerspien Dr, Broadwood WA 6430
Location on Google Maps

Business hours

Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival

 

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 60 mins before departure.

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes - Inbound only, limited to the below commodities:

ICE, only when used as a refringent
RDS

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS facilities

Not available

Kununurra - KNX

Cargo handler

Northern Airport Services

Contact details

(08) 9168 2111

Victoria Highway, Kununurra Airport
Location on Google Maps

Business hours

Mon to Sun: Cargo will be available for collection +60 mins from flight arrival

Lodgement hours

Inbound Freight Only

Handover hours

Sameday, Perishable and all other cargo: 60 mins after arrival

Dangerous goods capability

Not available

Lodgement hours

Inbound Freight Only

Handover hours

60 mins after arrival

Cargo AVI capabilities

Lodgement hours

Inbound only

Handover hours

60 mins after arrival

Cool room capacity

Not available

Launceston - LST

Cargo handler

AusFlight Handling (Virgin Australia Cargo branded building)

Contact details

277 Evandale Road
Western Junction
TAS, 7212

Location on Google Maps
(Entrance from rear of building only)

Business hours

Mon to Sat: 04:00-Until 45 minutes after the last arrival

Sun and Public Holidays: Closed

Lodgement hours

Final cargo acceptance time prior to aircraft’s estimated departure (minutes).

  Animals (AVI) Dangerous Goods All Other Cargo
Screening Required - - 120
Pre-Screened (CSD) - - 60
Screening Exempt 90 120 60

 

Handover hours

Earliest cargo collection time after aircraft arrival (minutes).

  Animals (AVI)
All Other Cargo
Collection 45 45

Dangerous goods capability

Yes - Passenger VA Flights

Cool room capacity

Fridge/ Freezer available

Mackay - MKY

Cargo handler

Oceania (Virgin Australia Branded Building)

Contact details

Building 11, Roy Steen Street,
Mackay Airport QLD 4740
Location on Google Maps

Business hours

Mon to Fri: Lodgement open 150min before flight departure. Collection available up to 90mins after flight arrival.
Sat: Lodgement open 150min before flight departure. Collection available up to 90min after flight arrival on selected flights only.
Sun: Closed

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes - Inbound only

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

Up to 90 mins after arrival

Cool room capacity

Not available

EFTPOS facilities

Yes

Melbourne - MEL

Cargo handler

Menzies

Contact details

1 Apac Drive, Melbourne Airport,
Tullamarine, VIC, 3045
Location on Google Maps

Business hours

Everyday: Open 150 mins before departure of all Virgin Australia flights.
Closes 90 mins after arrival of all Virgin Australia Flights.

Lodgement hours

Final cargo acceptance time prior to aircraft’s estimated departure (minutes).

  Animals (AVI) Dangerous Goods All Other Cargo
Screening Required - - 120
Pre-Screened (CSD) - - 60
Screening Exempt 90 120 60

 

Handover hours

Earliest cargo collection time after aircraft arrival (minutes).

  Animals (AVI)
All Other Cargo
Collection 30 45

Dangerous goods capability

Yes 

Cool room capacity

4m x 4m

Mount Isa - ISA

Cargo handler

Airside Logistics

Contact details

0458 003 853
Email:
isa.airport@virginaustralia.com


Virgin Australia Terminal
Mount ISA Airport.
Barkly HWY Mount ISA 4825

Location on Google Maps

Business hours

Mon to Fri: Lodgement Open 120min before Flight Departure. Collection Available up to 45mins After Flight Arrival
Sat-Sun: Closed

Lodgement hours

Express, Sameday,Perishable,AVI: Closes 75 mins before Flight Departure

Handover hours

Up to 45min after Flight Arrival

Dangerous goods capability

Inbound Only: Limited To The Following Commodities:

  • ICE when used as a refrigerate: 
  • RDS

Cargo AVI capabilities

Lodgement hours

Closes 75 mins before Flight Departure

Handover hours

Up to 45mins after Flight Arrival

Cool room capacity

Nil

EFTPOS facilities

Nil

Newcastle - NTL

Cargo handler

Precision Aviation Services

Contact details

Virgin Australia Cargo,
Loading dock, Newcastle Airport
Williamtown Drive,
Williamtown NSW 2318

Location on Google Maps

 

Business hours

Mon to Sun: Lodgement open 90 mins from flight departure. Collection available up to 60 mins after arrival of flight.

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 90 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Express, Sameday, Perishable and all other cargo: 60 mins after arrival

Dangerous goods capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

60 mins after arrival

Cool room capacity

Not available

EFTPOS facilities

No

Newman - ZNE

Cargo handler

Linden Logistics

Contact details

0479 009 402 or 0455 043 276

TNTNewman@outlook.com

Newman Airport Freight Shed area,
Newman Airport
Location on Google Maps

Business hours

Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 45 minutes after last Virgin Australia flight arrival

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS facilities

Not available

Onslow - ONS

Cargo handler

North West Aviation Services

Contact details

16 Onslow Road,
Western Australia, 6710
Location on Google Maps

Business hours

Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 20 min after arrival of all Virgin Australia flights.

Lodgement hours

Express, Sameday,
Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 20 mins after arrival

Dangerous goods capability

Limited, Only ICE when used a refringent & RDS commodities

Cargo AVI capabilities

Lodgement hours

Closes 60 mins before departure

Handover hours

20 mins after arrival

Cool room capacity

Not available

EFTPOS facilities

Yes

Perth - PER

Cargo handler

Menzies Aviation

Contact details

4 Anson Road
Perth Airport
Location on Google Maps

Business hours

Everyday: Open 150 mins before departure of all Virgin Australia flights.
Closes 90 mins after arrival of all Virgin Australia Flights.

Lodgement hours

Final cargo acceptance time prior to aircraft’s estimated departure (minutes).

  Animals (AVI) Dangerous Goods All Other Cargo
Screening Required - - 120
Pre-Screened (CSD) - - 60
Screening Exempt 90 120 60

 

Handover hours

Earliest cargo collection time after aircraft arrival (minutes).

  Animals (AVI)
All Other Cargo
Collection 30 45

Dangerous goods capability

Yes

Cool room capacity

120 Tonnes Chiller capacity, no Freezer

Port Hedland - PHE

Cargo handler

Port Hedland Airfreight

Contact details

08 9140 1111

airfreight@phaf.com.au

22 Murray Avenue,
Port Hedland
WA 6721

Location on Google Maps

Business hours

Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 30 min after arrival of all Virgin Australia flights.

Lodgement hours

Sameday & Perishable Cargo Closes 60 mins before departure

Handover hours

15-30 mins after arrival.

Dangerous goods capability

No

Lodgement hours

Sameday & Perishable Cargo Closes 60 mins before departure

Handover hours

15-30 mins after arrival

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival.

Cool room capacity

Not available

EFTPOS facilities

Not available.

Proserpine - PPP

Cargo handler

Whitsunday Coast Airport

Contact details

07 4964 6634 (Business Hours)
0417 762 235 (After Hours)

Email:
wcafreight@wrc.qld.gov.au

Gate 6, Lascelles Avenue

Gunyarra
QLD 4800

Location on Google Maps

Business hours

Mon to Sun: 150 minutes prior to first VA flight departure until 90 minutes after last VA flight arrival.

Lodgement hours

Sameday / Unitised Products / General Cargo (Screening Required): 120 minutes
Sameday / Unitised Products / General Cargo (CSD or Screening Exempt Shipments): 90 minutes

All Other Cargo: 90 minutes

Handover hours

60 mins

Dangerous goods capability

No

Lodgement hours

Closes 90 mins before departure

Handover hours

60 mins after arrival

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before Flight Departure

Handover hours

Up to 45min after Flight Arrival

Cool room capacity

Nil

Rockhampton - ROK

Cargo handler

AusFlight Handling(Virgin Australia Branded Building)

Contact details


Virgin Australia Freight Facility. 
Terminal Drive Rockhampton Airport Rockhampton QLD 4700

Location on Google Maps

Business hours

Mon to Fri: Lodgement Open 150 min before Flight Departure. Collection Available Up to 90mins After Flight Arrival
Sat: Lodgement Open 150min before Flight Departure. Collection Available Up to 90min After Flight Arrival on Selected Flights only.
Sun: Closed

Lodgement hours

Express, Sameday,Perishable : Closes 60 mins before Flight Departure. All other cargo closes 90min before departure

Handover hours

Handover Hours Up to 45mins after Flight Arrival

Dangerous goods capability

Yes

Lodgement hours

Closes 120 mins before departure

Handover hours

45 mins after arrival

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before Flight Departure

Handover hours

Up to 45min after Flight Arrival

Cool room capacity

Nil

EFTPOS facilities

Nil

Sydney - SYD

Cargo handler

Menzies (Virgin Australia Branded Building)

Contact details

273 Eleventh Street, Mascot NSW 2020
Location on Google Maps

Business hours

Everyday: Open 150 mins before departure of all Virgin Australia flights.
Closes 90 mins after arrival of all Virgin Australia Flights.

Lodgement hours

Final cargo acceptance time prior to aircraft’s estimated departure (minutes).

  Animals (AVI) Dangerous Goods All Other Cargo
Screening Required - - 120
Pre-Screened (CSD) - - 60
Screening Exempt 90 120 60

 

Handover hours

Earliest cargo collection time after aircraft arrival (minutes).

  Animals (AVI)
All Other Cargo
Collection 30 45

Dangerous goods capability

Yes

Cool room capacity

35 Cubic Metres: 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

Townsville - TSV

Cargo handler

AIRWAY

Contact details

92 Halifax Street, 
Garbutt, 4814

Location on Google Maps

Business hours

Mon to Fri: Open 120 mins before departure of all Virgin Australia flights. Closes 90 mins after arrival of all Virgin Australia Flights.

Lodgement hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous goods capability

Yes

Cargo AVI capabilities

Lodgement hours

Closes 90 mins before departure

Handover hours

30 mins after arrival

Cool room capacity

35 Cubic Metres: 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

EFTPOS facilities

No