Virgin Australia
TRADE RELEASE 06 June 2017
 
Virgin Australia Accompanied Pet Booking Process
 
Virgin Australia is pleased to advise that effective 6 June 2017, Travel Agents using Amadeus, Sabre and Travelport (Galileo, Apollo and Worldspan) now have the ability to book and manage payment of accompanied pet bookings on Virgin Australia domestic flights* via the Global Distribution System (GDS).  Previously, payment for pet bookings could only be fulfilled by contacting our Guest Contact Centre.

Bookings can be created as normal by adding the SSR, AVIH prior to fulfilling payment. Payment of fees for accompanied pet bookings on Virgin Australia domestic flights will need to be completed at time of booking using a Credit Card when paying via the GDS, as outlined in the Virgin Australia Passenger Pet Travel Policy and Virgin Australia EMD-A Travel Agent Guide.

Fees are based on the combined weight of each container and the pet (s) which will be travelling in that container. Fees are non-refundable inside 28 days of the date of travel regardless of the class of fare booked by the accompanying passenger.

Fees are payable:
• Per sector (a formal connection is classed as a single sector)
• Per container
• At the date of booking

In addition to payment via GDS, payment can also be made via our Guest Contact Centre using:
• Credit Card or;
• Virgin Australia Gift Vouchers or;
• Velocity Frequent Flyer Points

If extra payment is required following the lodgment of a pet booking due to excess weight, charges are payable directly to Virgin Australia and must  be paid using:
• Visa or;
• MasterCard or;
• EFTPOS

Agents are reminded that accompanied pet bookings (via the GDS) are only available on Virgin Australia domestic flights (no international bookings). For international or unaccompanied pet bookings, please visit the Virgin Australia Special Needs and Assistance - Pets page for more information.

Note: As Virgin Australia will use the passenger’s email to send full Pet in Hold documents for lodgment and collection purposes, agents are reminded to ensure the passenger’s email address is added to the pet booking so the guest can receive their confirmation email and relevant air way bill (AWB) number associated with their pet’s booking.

Please also remind your customer to ensure they complete the AVI Acceptance Checklist (Pet in Hold form) prior to arriving at the airport which can be found on the Virgin Australia website.

Virgin Australia understands that pets are an important family member and takes the safety of animals very seriously. As such, we appreciate the support of our trade partners in ensuring the correct booking process is followed at all times.

Where do I go for more information?

For more information on travelling with a pet, including the drop off and pick up location, Virgin Australia Cargo conditions of carriage, applicable fees and a copy of the Virgin Australia Pet Travel Guidelines, please click here .

For further information on how to add EMD-As to a GDS booking, or for a copy of the Virgin Australia Passenger Pet Travel Policy and relevant GDS Clue Cards, please refer to the Agency Hub Policies and Guides tab . Alternatively, please contact your Virgin Australia Industry Account Manager or Virgin Australia Industry Support Team.
 
 
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*Virgin Australia does not permit AVIHs in/out of some ports and on certain Virgin Australia flights. Some breeds of dog are also prohibited.

This Trade Release email is being sent to you by Virgin Australia Airlines Pty of 56 Edmondstone Road, Bowen Hills, Queensland 4006 Australia. Virgin Australia Airlines Pty Ltd ABN 36 090 670 965, Virgin Samoa Ltd ABN 90 116 233 517, Virgin Australia Airlines (NZ) Ltd ABN 26 313 149 900, Virgin Australia International Airlines Pty Ltd ABN 63 125 580 823.