Thank you for your ongoing support
TRADE RELEASE 14 June 2018
Virgin Australia PNR Churning Analysis

To ensure that maximum availability is offered to trade partners and guests, Virgin Australia operates a number of automated processes to protect our availability, including PNR Churning analysis.

The repeated cancellation and rebooking of the same segment/s is considered by Virgin Australia as Churning. Virgin Australia does not permit excessive churning as per the Virgin Australia GDS Booking Policy.

Virgin Australia wishes to advise that, effective immediately, we will automate the monitoring of churning through internal system enhancements as follows:

• If the passenger segment/s has been cancelled and rebooked three times on the same flight – the PNR will be warned with a churning notification. In this case, you will receive a vendor/SSR remark - ‘CHURN IDENTIFIED PLS TICKET AT EARLIEST’
• If the passenger segment/s is still not ticketed and then cancelled and rebooked a fourth time or more on the same flight – ticketing must take place immediately or risk booking cancellation. You will receive a vendor/SSR remark - ‘CHURN VIOLATION IDENTIFIED TKT IMMEDIATELY OR BKG WILL CXL’

Virgin Australia thanks our trade partners for your continued support to ensure maximum availability is offered to trade partners and guests.

Where do I go for more information?
For more information, please contact your Virgin Australia Industry Account Manager or the Virgin Australia Industry Support Team.
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