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TRADE RELEASE 18 May 2018
 
Changes to the Virgin Australia Travel Agency Main Agreement
 

Virgin Australia wishes to advise trade partners that an updated version of the Virgin Australia Travel Agency Main Agreement has been deployed.

We encourage all trade partners to review the updated Travel Agency Main Agreement.

Key changes include:

• requirements to provide the travelling guest's contact details to Virgin Australia in the prescribed format (Part C, clause 9(g));
• requirement to only access, market, sell, ticket or distribute Virgin Australia fares within trade partner's Pseudo City Code's country of domicile (Part C, clause 9(h)):
• clarification that credit cards issued in the name of the trade partner may not be used to pay for Virgin Australia fares (Part D, clause 5(a)); and
• updated privacy clauses which address new data protection laws (Part H);
• requirement to include a new Data Protection Notice on each e-ticket and itinerary issued by the trade partner in respect of Virgin Australia products and services (Part H, clause 3).

For more information or for a copy of the Travel Agency Main Agreement, please click here, or contact your Virgin Australia Industry Account Manager, or the Virgin Australia Industry Support Team.

Reminder: Making Every Customer Contactable

Virgin Australia is continually improving how we communicate with our guests to deliver excellent customer service as well as a safe and rewarding travel experience. A key component of delivering this service is working with our trade partners to ensure each booking includes the correct guest details should we need to communicate with your customer.

In line with IATA resolution 830d, trade partners are reminded that in order for our teams to effectively notify and communicate with guests about their travel experience, it's crucial that the phone and email contact information of the travelling guest is provided in the booking.

The following SSR codes are accepted for bookings made via the Global Distribution System (GDS):

• SSR Designator(s): VA
• Contact Type: CTCM (Mobile contact for irregular operations)
Phone Format(s): 61400111222
• Contact Type: CTCE (Email contact for irregular operations)
Guest email in format advised by your GDS

Note: As our flight notification system is also able to communicate with passengers via Velocity Frequent Flyer profile details, we kindly ask trade partners to please ensure any Velocity Frequent Flyer details are also included in the travelling guest's booking.

Important: For any PNR that does not have CTCE or CTCM present in the relevant contact field, a Vendor Remark will be added to the PNR prompting the Agent to complete this information.

PLS ADD SSRCTCM SSRCTCE IF YOU REQUIRE VA TO ATTEMPT TO CTC YOUR CLIENT IF FLIGHT IS CHANGED WITHIN 72HRS OF DEP

For information on accepted GDS entries, please refer to the GDS Clue Cards on the Virgin Australia Agency Hub.

 
 
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