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TRADE RELEASE 09 September 2019
 
Virgin Australia’s Nervous Flyer Program Now Live
 

Virgin Australia’s Nervous Flyers program has been designed for guests who experience nervousness when flying and is available on all Virgin Australia operated flights.

From today, all Indirect Bookings for guests who self-identify as a Nervous Flyer are now supported by the Travel Agency Main Agreement (TAMA).

Agents can now have the Nervous Flyers program SSR code ‘LOVE’ added to a guest’s booking by contacting the Virgin Australia Industry Support team.

Please note - guests who wish to self-identify as a Nervous Flyer must consent to their information being collected by Virgin Australia for this purpose. Virgin Australia’s Nervous Flyers program also requires guests to receive direct communication from Virgin Australia via email and SMS leading up to and on the day of departure.

Agent process when making a booking for a Nervous Flyer

1 Obtain the guest’s consent to collect and disclose their sensitive personal information to Virgin Australia;
2 Advise the guest that Virgin Australia will contact them directly via email and SMS messages containing promotional material and useful resources;
3 Advise the guest that they may opt out of the service at any time by unsubscribing via email, through 'Manage Your Booking' on the Virgin Australia website or by calling the Virgin Australia Guest Contact Centre; and
4 Once you have the guest’s consent to be identified as a Nervous Flyer, contact the Virgin Australia Industry Support team to add the SSR code ‘LOVE’ to the booking.
 
 
Where do I go for more information?
 
For more information, please contact your Virgin Australia Industry Account Manager or the Virgin Australia Industry Support team.
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