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TRADE RELEASE 18 December 2018
Essential information regarding U.S. ESTA application process

The U.S. Customs and Border Protection have issued a mandate that effective immediately, all guests are no longer able to apply and be approved for an Electronic System for Travel Authorization (ESTA) within 72 hours of travel departure.

New ESTA application process

Guests must now apply for their ESTA at least 72 hours in advance of travel.

For all guests who have approved ESTA’s there will be no change to their check-in.

Guests arriving at the airport for travel to the United States without a previously approved ESTA will likely result in being denied boarding.

To apply for a new ESTA, please visit the U.S. Customs and Border Protection website.

What is an ESTA?

Electronic System for Travel Authorization (ESTA) is an automated system used to determine the eligibility of visitors to travel to the United States under the Visa Waiver Program (VWP) and it determines whether such travel poses any law enforcement or security risks.

ESTA approval authorises a traveller to board a carrier for travel to the United States under the VWP.

We appreciate your assistance in communicating these changes to guests travelling to the United States.

Where do I go for more information?
For more information, please contact your Virgin Australia Industry Account Manager or the Virgin Australia Industry Support team.
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