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TRADE RELEASE 23 August 2019
Pet Passenger Travel (AVIH) Process

Virgin Australia would like to remind agents of the Pet Passenger Travel (AVIH) process. Agents can book and manage passenger pet travel when using Amadeus, Sabre and Travelport (Galileo, Apollo and Worldspan) GDS systems.

To ensure the highest level of care, Virgin Australia only accepts a limited number of bookings for guests’ pets on Virgin Australia domestic flights, and as such, would like to remind agents of the importance of ensuring the applicable SSR is confirmed (KK status) and that the correct process is followed. 

Agent booking process

• Create the booking*.
• Add SSR element AVIH with free-text stating the animal type, weight and pet fee amount.
• Complete all other mandatory booking elements.
• End and redisplay the PNR, then ignore and redisplay the PNR.
• If the AVIH is confirmed (KK status), then ticket the PNR as per fare rules.
• Add the guest’s email address to the booking so Virgin Australia can send the guest the full Pet in Hold documentation.
• Sell the relevant Pet in Hold ancillary and issue the EMD-A*.
• Ensure your guest has completed the Pet in Hold Form (Pet AVIH Checklist) prior to arriving at the airport.

Note: the EMD-A must not be issued without Virgin Australia’s confirmation of the AVIH. The service will not be provided unless a confirmed (KK status) has been received. AVIH cannot be added for Virgin Australia flights ticketed by another airline, as EMDs cannot be added to these tickets.

For more information on AVIH bookings, including the applicable fees, permitted ports and full agent booking process, please refer to our Agent Clue Cards and the Passenger Pet Travel Policy on the Virgin Australia Agency Hub.

Where do I go for more information?
For more information, please contact your Virgin Australia Industry Account Manager or the Virgin Australia Industry Support team.
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*If travel is within 48 hours prior to scheduled departure, please call the Virgin Australia Guest Contact Centre to book and issue the EMD-A if available.

This trade release email is being sent to you by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) of 56 Edmondstone Road, Bowen Hills, Queensland 4006 Australia.