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TRADE RELEASE 31 January 2020
Important Reminder Regarding Passenger Contact Information

Amid the current concern over the outbreak of Coronavirus, the Virgin Australia Group would like to reiterate the importance of agents including the travelling guest’s contact details in all Virgin Australia and Tigerair bookings.

In line with IATA resolution 830d, agents are reminded that in order for our teams to effectively notify and communicate with guests about their travel experience, it's crucial that the phone and email contact information of the travelling guest is provided in the booking.

The following SSR codes are accepted for bookings made via the Global Distribution System (GDS):

• SSR designator(s): VA or TT
• Contact type: CTCM (mobile contact for irregular operations). Phone format(s): 61400111222
• Contact type: CTCE (email contact for irregular operations). Guest email in format advised by your GDS.

Please note that our flight notification system is also able to communicate with passengers via Velocity Frequent Flyer profile details, so we kindly ask agents to ensure any Velocity Frequent Flyer details are also included in the travelling guest's booking.

Important: For any PNR that does not have CTCE or CTCM present in the relevant contact field, a Vendor Remark will be added to the PNR prompting the Agent to complete this information.

We appreciate your assistance in ensuring guest contact information is correctly added to all bookings so we can continue to update our guests with important information regarding their booking. 

Where do I go for more information?
For more information, please contact your Virgin Australia Industry Account Manager or the Virgin Australia Industry Support team.
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