Thank you for your ongoing support
TRADE RELEASE 28 November 2019
 
Virgin Australia Named Best Cabin Crew And Best Economy Class!
 

Virgin Australia is delighted to be awarded with Best Cabin Crew, Best Economy Class and be named in the Top Ten airline rankings as part of the world-renowned Airline Excellence Awards by AirlineRatings.com.

We’re extremely proud of our people on the ground, in the air and behind the scenes, who work hard every day to deliver exceptional customer service to our guests.

We look forward to continuing to provide our unique Virgin experience to guests, as we strive to be the airline of choice for everyone.

Thank you for your ongoing support, it is truly appreciated.

 
 
Velocity Points Upgrades Now Available On Delta Air Lines
 

Virgin Australia is pleased to announce that Velocity Frequent Flyer members can now upgrade their cabin using Velocity Points on eligible Delta Air Lines (DL) flights with a Virgin Australia (VA) flight number.

Eligible International Long Haul* flight upgrades are available into Premium Reward Class (R Class) and Business Reward Class (O Class) for Platinum and Gold Velocity Frequent Flyer members on DL operated flights with a VA flight number.

Eligible International Short Haul^ and USA Domestic upgrades are available into Business Class (O) for all Velocity Frequent Flyer members on DL operated flights with a VA flight number.

Some important information to note:

• Upgrades are only available on select VA coded DL operated flights#.
• Upgrades are only available for Virgin Australia Getaway, Elevate or Freedom fare brands.
• Upgrades can only be requested via the Velocity Membership Contact Centre and upgrades will be confirmed at time of call if available.
• Waitlisting for an upgrade is not available, upgrades will be confirmed at time of call if available.
• Upgrades can be completed at time of booking or any time up until 72 hours prior to the scheduled flight departure time.
• Upgrades are subject to Reward Seat availability.
• Upgraded segment changes and cancellations will follow original fare rules and upgraded segment change will incur an additional fee of A$35 or 4,500 Velocity Points (i.e. Upgrade Amendment fee).
• Upgrade EMDs will be forfeited for changes inside 72 hours prior to travel.
• Agents must add the SSR ‘UPGR’ to each upgraded segment.
• Members will earn Points and Status Credits based on the original fare class purchased.
• Platinum Complimentary Upgrades are not available on DL operated flights.
• Upgrades are not available from DL Economy or Premium Economy Reward Seats.
 
 
Where do I go for more information?
 
For more information, please contact your Virgin Australia Industry Account Manager or the Virgin Australia Industry Support team.
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*Eligible International Long Haul flights operated by Delta Air Lines  include Sydney to/from Los Angeles only.
^Eligible International Short Haul flights include Canada, Mexico, Caribbean, Bermuda, Central America and Northern South America.
#Please note, the ability to upgrade using Velocity Frequent Flyer Points is only available for customers travelling on Virgin Australia (795) ticket stock on DL operated codeshare services. DL marketed services cannot be upgraded.

This trade release email is being sent to you by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) of 56 Edmondstone Road, Bowen Hills, Queensland 4006 Australia.