Important Information

Border restrictions are changing and we are receiving higher than normal call volumes. Ensure you check the latest Government advice before you travel.



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No change and cancel fees on domestic and international bookings

We know there’s a lot of uncertainty with travel at the moment, so we want you to know we’ve got your back.

To provide you with flexibility for your travel plans we're waiving change and cancellation fees* on domestic and international short haul bookings for travel up to 31 January 2022 when you book by 30 April 2021.

How to change your upcoming flight


Book with confidence

If you're travelling up to 31 January 2022, book with Virgin Australia and we'll waive the fees* for any changes or cancellations to your flight. 

Change or cancel your flight to travel credit and we’ll waive the fees* 

If you need to change or cancel your travel plans, relax knowing we will happily cancel or change your flight travel date or destination and waive the fees*

Call our Guest Contact Centre

Once you've decided on your new travel dates or destination, call our Guest Contact Centre on 13 67 89 (or see our international contact numbers) who will guide you through the process. 



* Changes and cancellations must be made before your travel date. Change and cancellation fees waived for bookings made on or before 30 April 2021. Fare difference may apply for changes.