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Airport transfers

Shared Transfers 

Our transfer partner Con-x-ion provides shared shuttle bus services to and from airports in Brisbane, Melbourne, Sydney, and Cairns, Brisbane cruise terminal, as well as to and from theme parks and attractions within Gold Coast and Sunshine Coast regions. Con-x-ion also service Toowoomba and Hervey Bay. 

Travel in air-conditioned comfort and experience the friendly and reliable service of Con-x-ion’s fully accredited operators. Shuttles are a great solution for families and business travellers, offering more room and fewer stops than public transport. 


Complimentary Limousine Service

Virgin Australia is pleased to offer access to complimentary limousine service transfers to and from participating airports to select Business Class guests travelling on International Long Haul services. Complimentary limousine transfers are operated by independent service providers and can booked by contacting the provider directly.


The complimentary limousine service is available for guests who are booked on a Virgin Australia ticket with the following fare classes:

Flights to/from the United States of America
J, C
Flights to/from the United Arab Emirates operated by Etihad F, A, J, C, D
  • We recommend that you book your limousine service as soon as you have booked your flight. The limousine service can be booked up to 24 hours prior to flight departure.
  • Please note Velocity Rewards bookings are not eligible for complimentary limousine service (Z, I or O fare classes)

Participating Airports

The limousine service is currently available to and from the following participating airports, depending on the airline operating your flights:

Flights operated by Virgin Australia
  • Brisbane International Airport
  • Melbourne International Airport
  • Sydney International Airport
  • Airports in all other Australian capital cities when a guest is connecting between an international long haul flight and a domestic flight operated by Virgin Australia
United States of America
  • Los Angeles International Airport


Flights operated by Etihad Airways
United Arab Emirates
  • Abu Dhabi International Airport


Limousine Journey Distances

Complimentary limousine transfers are available within the following specific distances of participating airports:

Flights Operated by Virgin Australia

  • Australia (including Virgin Australia domestic ports) – 60 km
  • USA – 50 miles

If you need to travel beyond the complimentary service range you will need to pay for the additional distance at the local applicable rate. The limousine provider will inform you of the additional cost when you book the service. You will need to settle this cost directly with your chauffeur.

You can take other passengers with you, up to the maximum capacity of the vehicle. If two or more eligible guests travel together in the same vehicle in Australia or the United States, the complimentary distance might be extended – please ask your limousine service reservations agent for specific details.


You can change your service details up to 24 hours before your scheduled flight departure by contacting the limousine provider directly (contact details will be provided in the confirmation email). You will also need to contact the provider directly in the event of changes due to rescheduled flight departure or arrival times. Our Guest Contact Centre cannot make any changes to your limousine booking on your behalf.

Travelling to the Airport

The limousine provider will tell you your pick-up time upon confirmation of your booking. Pick-up times are set by the limousine provider, as they know how much time is required to get from your address to the airport in time to check in. The limousine provider will call you within 24 hours of your pick-up time to confirm that the service is still required.

At pick-up your chauffeur will wait for you kerbside outside the main entrance to your building or residence. The limousine will display clear signage.

Travelling from the Airport

For journeys from the airport, your chauffeur will meet you at the following location:


  • Brisbane International Airport (BNE)
  • Melbourne International Airport (MEL)
  • Perth International Airport
  • Sydney International Airport (SYD)
  • Domestic airports in all Australian capital cities when connecting to or from a domestic flight operated by Virgin Australia
After clearing Customs you will be met by your chauffeur, holding a name board, in the arrivals area.

United States of America:

  • Los Angeles International Airport (LAX)
After clearing Customs you will be met by a concierge, holding a Virgin Australia sign, in the arrivals area.

United Arab Emirates

  • Abu Dhabi International Airport (AUH)
Immediately after clearing Customs, make your way to the Etihad Chauffeur Desk located in the arrivals area, and enter the Etihad Chauffeur lounge. Wait in comfort until your chauffeur is ready to collect you, board your limousine directly from the lounge’s kerb.

Drop-off – at the Airport

Your chauffeur will drop you off at the airport terminal, as close as possible to the relevant check-in area. Guests are responsible for taking their own baggage to the check-in area.