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General information

Virgin Australia ground crew will require you to show all relevant travel documents at check-in. This will include a passport and may include a visa and proof of onward travel.

Guests are solely responsible for obtaining all travel documents and for complying with all laws, regulations, orders and travel requirements of countries to be flown from, into or over. The airline may refuse to carry you if we reasonably believe you will be refused entry to the destination country. General information on passports and visas may be found at the Australian Department of Foreign Affairs and Trade website.

Entry requirements to the USA

ESTA – Electronic System for Travel Authorisation

The United States government introduced a mandatory Electronic System for Travel Authorisation (ESTA) effective from 12 January 2009, which applies to all Australian passport holders visiting or transiting the United States under the Visa Waiver Program. Holding an ESTA is mandatory for all eligible Visa Waiver Program travellers to the United States.

From 4 September 2010, the United States government will charge a US$14 as payment for the mandatory ESTA for all individuals proposing to travel to the United States under the Visa Waiver Program. The fee is payable by credit or debit card and, it is very important to make payments through the official website.

If you are eligible and wish to travel under the Visa Waiver Program, you must “pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure


All guests require a passport for international travel, regardless of your destination. If you have not already applied for your passport, arrange this well in advance of your departure date. Always check your passport is valid, as some countries require passports to be valid for a certain length of time beyond your visit.


A visa is permission for a non-citizen to travel to a particular country. Visas are obtained from the issuing authority in your country, usually an embassy. Visas information and requirements for the United States of America can be found at the United States Department of State website.

Onward and return travel

Most countries require visitors to have proof of onward or return travel arrangements. Your itinerary may serve this purpose, and all visitors must carry proof of onward/return travel arrangements with them. Failure to do so may result in refusal of carriage and loss of fare. We recommend printing your itinerary prior to arriving at check-in. Guests should also ensure they have the right of re-entry to their return destination.

Arrival and departure documents

Departure documents will be given to you at check-in and must be filled out and handed to officials with your passport as you pass through Customs. Arrival documents will be distributed by cabin crew during your flight. These should be completed and presented with your passport to the authorities at your destination.

Additional guest information

There is some additional information guests need to provide at check-in when travelling to the United States of America. You will need to provide Virgin Australia ground crew and Customs officers with a contact address where you can be reached during the first night of your stay in the United States of America. Be sure to have the address written down and ready to present when required.