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Future Flight credits

We’re pleased to advise that Future Flight credits are now available for use to book specific Virgin Australia products and services. 

Use of your Future Flight credits is subject to the Future Flight Credit Terms of Use

For more information about your Future Flight credit, please select from the below list as to how your booking was originally made.

For bookings made with Virgin Australia, your Future Flight credit may be available to you in different ways. 

  • If you made your original booking directly with Virgin Australia your Future Flight credit will have been provided to you in the form of a Virgin Australia Travel Bank. You should have received email confirmation of your Travel Bank details. Due to systems limitations, Travel Bank can only be used to hold credits under $5,000. If you have a Future Flight credit over this value, you will have been given details on how to access your credit. Learn how to book a flight using your travel credit.
  • If you had a Group booking or deposit with Virgin Australia, please contact the Virgin Australia Group Sales Team directly to make a future booking using any credit held. 
  • If you made your booking via a travel agent, you will need to contact your agent for assistance.

If you have not received communication regarding your credit type, and you booked directly with Virgin Australia, please contact the Guest Contact Centre on 13 67 89 for assistance. 

Due to impacts related to COVID-19, the Tigerair Australia brand has been discontinued.

If you held a Tigerair credit, you have been issued with a Future Flight credit for use on Virgin Australia operated services for the value of your Tigerair Australia credit.

To use this credit, follow the details below regarding Future Flight credits. 

If you have not received communication regarding your Future Flight credit, please contact our Guest Contact Centre on 13 67 89, ensuring you have at least 3 of the following details handy to help our agents securely handle your credit. 

  • Tigerair booking number  
  • Date the booking was made
  • The total cost of the booking
  • The details of the flights booked
  • Names of other passengers on the booking 
  • Passenger date of birth

Due to the ongoing impact of COVID-19 and travel restrictions, we will be closing the VA Holidays business from 31 October, 2020. This includes Mystery Breaks, AFL Travel, Supercars Travel and Tigerair Travels packages.

If you held a booking or credit with Virgin Australia Holidays, a Future Flight credit for use on Virgin Australia operated services has been created for the value of your booking (less any cancellation fees where charged by a supplier).

To use this credit, follow the details below regarding Future Flight credits.

If you booked through a travel agent, you will need to contact your agent directly for assistance with any credit or bookings with Virgin Australia. 

Virgin Australia is unable to make any changes to a booking that has been created by a travel agent. Any changes (including the use of credits supplied) need to be made directly with your travel agent unless your travel agent provides express authority for Virgin Australia to discuss the booking with you.

Please ask your agent to contact the Virgin Australia Industry Support Desk if you would like us to assist you with your Future Flight credits. 

Understanding your Future Flight credit

Because Virgin Australia has been in voluntary administration, we are unable to provide a refund or Standard credit for cancelled flights or other services where the booking was made on or before 20 April 2020. However, we’re pleased to provide our guests with a Future Flight credit for these impacted services. 

We appreciate it may be difficult to understand the differences between credit types and the fares available to book. The information below defines some of the terms we use on this page, and throughout the booking journey. 

Future Flight credit

You may have Future Flight credit if your original flight booking was made on or before 20 April 2020 and has been cancelled.

Travel Bank

Your Travel Bank enables you to use your Future Flight credit to make bookings online. This is referred to as the ‘form of payment’ when booking a flight. 

Future Credit fare

The fare type available to book using Future Flight credits. Specific fare rules may apply to your booking (such as your ability to change or cancel and the associated fees).

Future Flight credit features

  There are seats available for booking using Future Flight credits on all Virgin Australia operated flights. However, the number of seats is limited and may sell out quickly so we encourage you to book as early as possible to avoid disappointment.

  Valid for use on
on all Virgin Australia operated flights and selected flights operated to and from Brisbane airport by Alliance Airlines for Virgin Australia.
Valid for selected fares on Economy and Business class bookings.

Validity period
Valid for travel up until 30 June 2023. Travel must be booked by 31 July 2022.

  Passenger restrictions
Can be used for any passenger/s (not limited to the passengers on the original booking).

  Multiple bookings
Travel credit can be used over multiple bookings, and any residual amount remains valid for use until 31 July 2022.

  Use for other products and services
Can be used to purchase Economy X, additional checked baggage and lounge experience passes, or used as payment for an unaccompanied minor or pet travel bookings.

  Flight changes and cancellations by you
Changes and cancellations may be permitted as per fare rules.
Change or cancel to travel credit and we’ll waive the fees for domestic travel up to 30 April 2022 and international travel up to 31 December 2022.*.

* Changes must be made prior to travel date. Fare differences may apply. Cancellation to Travel Bank only as a Future Flight credit. Refund to original form of payment is not available.

 

Frequently asked questions