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Planning

Trans Tasman

  Australia New Zealand
Change Fee* If before midnight prior to scheduled departure:
AUD 100
If before midnight prior to scheduled departure:
NZD 100
Cancel Fee* Not applicable
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 0.996% per booking  NZD 10
For bookings made by Debit Card 0.422% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.  

  Australia New Zealand
Change Fee* 30 days prior to scheduled departure:
No fee + fare difference
or
Within 30 days prior to scheduled departure:
AUD 80 fee + fare difference
30 days prior to scheduled departure:
No fee + fare difference
or
Within 30 days prior to scheduled departure:
NZD 80 fee + fare difference
Cancel Fee*   Prior to scheduled departure:
Credit to Travel Bank: AUD 80 fee NZD 80 fee
Refund to Original Form of Payment: AUD 150 fee NZD 150 fee
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 0.996% per booking  NZD 10
For bookings made by Debit Card 0.422% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.  

  Australia New Zealand
Change Fee Prior to scheduled departure - no fee + fare difference
Cancel Fee Prior to scheduled departure - no fee
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 0.996% per booking  NZD 10
For bookings made by Debit Card 0.422% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person. 

  Australia New Zealand
Change Fee* 30 days prior to scheduled departure:
No fee + fare difference
or
Within 30 days prior to scheduled departure:
AUD 120 fee + fare difference
30 days prior to scheduled departure:
No fee + fare difference
or
Within 30 days prior to scheduled departure:
NZD 120 fee + fare difference

 

Cancel Fee*   Prior to scheduled departure:
Credit to Travel Bank: AUD 120 fee NZD 120 fee
Refund to Original Form of Payment: AUD 200 fee NZD 200 fee
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee No fee
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 0.996% per booking  NZD 10
For bookings made by Debit Card 0.422% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.

 AustraliaNew Zealand
Change FeePrior to scheduled departure - no fee + any fare difference
 
Cancel FeePrior to scheduled departure - no fee
Name Change Fee Not applicable
Guest Contact Centre FeeNo fee
Airport Service FeeNo fee
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card0.996% per booking NZD 10
For bookings made by Debit Card0.422% per bookingNZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flights per person.