IMPORTANT INFORMATION

Update on Port Vila (Vanuatu) flights

Planning

International Short Haul

information International short haul definition

Seat and Bag Fare

Changes and Cancellations*

  Samoa Tonga Vanuatu
Change Fee WST184 TOP 152 VUV 7600
Cancel Fee WST230 TOP 190 VUV 9500

Booking and Service fee 

For bookings made: Samoa Tonga Vanuatu
by PayPal, Credit or Debit Card** WST 25 TOP 18 VUV 950

 

Other Fees

  Samoa Tonga Vanuatu

Guest Contact Centre Fee #

AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35^ AUD 35^ AUD 35^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Saver Fare

Changes and Cancellations*

  Fiji Papua New Guinea Solomon Islands Indonesia
Change Fee FJD144 PGK 208 SBD 584 IDR 830,000
Cancel Fee FJD180 PGK 260 SBD 730 IDR 1,100,000

Booking and Service fee 

For bookings made: Fiji Papua New Guinea Solomon Islands Indonesia
by PayPal, Credit or Debit Card** FJD 10 PGK 22 SBD 73 IDR 110,000

 

Other Fees

  Fiji Papua New Guinea Solomon Islands Indonesia

Guest Contact Centre Fee #

AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35^ AUD 35^ AUD 35^ AUD 35^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Flexi Fare

Online Changes and Cancellations*

  Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
Change fee
 
Any fare difference
Cancel fee FJD 144 WST 184 TOP 152 PGK 208 SBD 584 IDR 1,100,000 VUV 7600

Booking and Service fee 

For bookings made: Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
by PayPal, Credit or Debit Card** FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950

 

Other Fees

  Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu

Guest Contact Centre Fee #

AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Business Fare

Changes and Cancellations*  

  Fiji  Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
Change Fee Any fare difference
Cancel Fee AUD 120

Booking and Service fee 

For bookings made: Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
by PayPal, Credit and Debit Card** FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950

 

Other Fees

  Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu

Guest Contact Centre Fee #

AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

Airport Service Fee +

AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^ AUD 35^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking.
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Flight Bookings Summary

Changes and Cancellations *  

  Seat and Bag Saver Flexi Business
Change Fee

$80 + any fare difference


$80 + any fare difference

$100 + any fare difference Any fare difference
Cancel Fee $80 $100 $80 No fee (excluding Sale fares)

Booking and Service fee 

Applicable for bookings made:

  Seat and Bag Saver Flexi Business
by PayPal, Credit and Debit Card** $10 $10 $10 $10

 

Other Fees

  Seat and Bag Saver Flexi Business

Guest Contact Centre Fee #

$35 $35 $35 $35

Airport Service Fee +

$35 $35 $35 $35

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Business Class is not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.

Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.