Planning

Trans Tasman

information Trans Tasman definition

Seat Fare

This is our discount Economy fare. Seat gives you the best possible price. For guests travelling on a Seat fare, additional baggage may be purchased online or through the call centre prior to departure. The first piece may be purchased for $25 and a second piece may be purchased for $55. Additionally, there are restrictions on changes and cancellations. Seat fares are non-refundable.

In the Air

Cabin Class

Economy

Food and Drink

Food and drinks are available for purchase from our onboard menu.

Extra Legroom

Seating with additional legroom can be purchased

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On the Ground

Baggage

Includes 7kg carry-on baggage.

This fare does not include a checked baggage allowance. For guests travelling on a Seat fare, additional baggage may be purchased online or through the call centre prior to departure. The first piece may be purchased for $25 and a second piece may be purchased for $55. 

Access to the Virgin Australia lounge

No

 

Fare Rules

Changes

Name Changes
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours prior to the flight

Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. 

Cancellations and No-shows

Cancellations
Permitted up to 24 hours prior the flight

Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. 

No-shows
Guests who no-show will not be eligible for a credit or refund.

Credits and Refunds

Guests who cancel their flight in accordance with fare rules can receive a credit for the value of the original fare (less any fee payable).

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

See more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years) with a seat is charged at full price.

Child (2-11 years inclusive) is charged at full price 

information Trans Tasman definition

Seat and Bag Fare 

Seat and Bag fares include one piece of checked baggage up to 23kg. When flying on a Seat + Bag fare there are restrictions on changes and cancellations which are subject to fees. Seat + Bag fares are non-refundable.

In the Air

Cabin Class

Economy

Food and Drink

Food and drinks are available for purchase from our onboard menu.

Extra Legroom

Seating with additional legroom can be purchased.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On The Ground

Baggage

Includes 7kg carry-on baggage.

1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 pieces of additional checked baggage at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate.

Access to the Virgin Australia lounge

No

 

Fare Rules

Changes

Name Changes
Not permitted

Flight Time and Date Changes
Permitted up to 24 hours prior to the flight
Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours prior to the flight
Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows 
Guests who check in, but do not fly, will not be eligible for a credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available.

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

Earn Velocity Points for every dollar you spend on your flight and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

information Trans Tasman definition

Saver Fare 

This is our enhanced Economy fare offering. Saver fares benefit from a checked baggage allowance of up to 23kg and a complimentary food and beverages package onboard. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable.

In the Air

Cabin Class

Economy

Food and Drink

Complimentary food and a selection of beverages are provided. Additional food and beverage available for purchase onboard.

Extra Legroom

Seating with additional legroom can be purchased.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On The Ground

Baggage

Includes 7kg carry-on baggage.

1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 pieces of additional checked baggage at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate.

Access to the Virgin Australia lounge

No

 

Fare Rules

Changes

Name Changes
Not permitted

Flight Time and Date Changes
Permitted up to 24 hours prior to the flight
Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours prior to the flight
Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows 
Guests who check in, but do not fly, will not be eligible for a credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available.

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

Earn Velocity Points for every dollar you spend on your flight and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. 

View more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

information Trans Tasman definition

Flexi Fare

This is our fully flexible Economy fare. Flexi fares give you the flexibility to make flight changes up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg, and complimentary food and drinks package onboard. Flexi fares are refundable, subject to fees.

In the Air

Cabin Class

Economy

Food and Drink

Food and drinks package included.

Additional food and beverage available for purchase onboard. 

Extra Legroom

Seating with additional legroom can be purchased.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On The Ground

Baggage

Includes 7kg carry-on baggage.

1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate.

Access to the Virgin Australia lounge

No

 

Fare Rules

Changes

Name Changes
Not permitted

Flight Time and Date Changes 

Flights booked via our website, mobile website or downloadable mobile application can be changed online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to flight departure.

No change fee is applicable. Any difference in price between the original and new fare must be paid.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.  

Cancellations and No-shows

Cancellations
Permitted up to 24 hours prior to the flight

Guests can cancel bookings up to 24 hours after flight departure, by paying a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date that original flight was purchased.

Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

 

No-shows 
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Note: Refunds are not available for all forms of payment. Refunds are available via the GCC. Conditions apply – please refer General Information above.

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

 

Earn Velocity Points for every dollar you spend on your flight and Status Credits based on fare class and miles flown.

 

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

 

View more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

information Trans Tasman definition

Premium Saver Fare 

This is our new discounted Premium Economy fare offering. The new Premium Economy fares benefit from two pieces of checked baggage up to 23kg each, complimentary food and beverages onboard, and all the Premium extras associated with a Premium Economy fare offering. When flying on a Premium Economy Saver fare, there are restrictions on changes and cancellations which are subject to fees. Premium Economy Saver fares are non-refundable.

In the Air

Cabin Class

Premium Economy

Food and Drink

Food and drinks package included. Additional food and beverage available for purchase onboard.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On The Ground

Baggage

2 Pieces of  7kg carry-on baggage.

2 Pieces of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased at the airport for a higher rate.

Access to the Virgin Australia lounge

No

 

Fare Rules

Changes

Name Changes
Not permitted

Flight Time and Date Changes
Flights booked via our website, mobile website or downloadable mobile application can be changed online or via the application up to 24 hours prior to scheduled departure; or via the GCC up to flight departure.
A Change fee is is applicable . in addition to any difference in price between the original and new fare must be paid. Fee may be waived for upgrade to Business Class.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
No refund

No-shows 
Results in cancellation of sector

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable).

Refunds are not available.

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

 

information Trans Tasman definition

Premium Economy Fare 

This fully flexible Premium Economy fares benefit from two pieces of checked baggage up to 23kg each, complimentary food and beverages onboard, and full flexibility in the ticket including refunds.  

In the Air

Cabin Class

Premium Economy

Food and Drink

Food and drinks package included. Additional food and beverage available for purchase onboard.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On The Ground

Baggage

2 Pieces of  7kg carry-on baggage.

2 Pieces of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased at the airport for a higher rate.

Access to the Virgin Australia lounge

No

 

Fare Rules

Changes

Name Changes
Not permitted

Flight Time and Date Changes
Flights can be changed up to 24 hours after scheduled departure. Any difference in price between the original and new fare must be paid.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Flights can be cancelled up to 24 hours after scheduled departure. Credits/Refunds not permitted if the guest is checked-in but does not fly.

Credits and Refunds

Flights can be cancelled up to 24 hours after scheduled departure. Credits/Refunds not permitted if the guest is checked-in but does not fly.

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price

information Trans Tasman definition

Business Class Fare

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24 hours after departure without incurring fees. Business fares are fully refundable (excluding Business Class Sale fares).

 

In the Air

Cabin Class

Business Class cabin

Food and Drink

Full premium dining experience from our exclusive Business Class menu.

Extra Legroom

Additional leg room included in business class cabin.

In flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on international short haul flights.

 

On the Ground

Priority Check-in

Yes

Baggage

7kg carry-on baggage.

2 Pieces of 32kg checked baggage allowance included . Guests have the option to purchase multiple additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage booking’, via the Guest Contact Centre or at the airport for a higher rate.

Access to the Virgin Australia lounge

No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges.

 

Fare Rules

Changes

Name Changes
Not permitted.

Flight Time and Date Changes
Permitted up to 24 hours after the flight
No change fee is applicable. Any difference in price between the original and new fare must be paid.

Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare.

Cancellations and No-shows

Cancellations
Permitted up to 24 hours after the flight
A refund or a credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued. This excludes Business Class Sale fares.

Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight.

Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee.

No-shows
Guests who check in, but do not fly, will not be eligible for a refund or credit.

Credits and Refunds

Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund. This excludes Business Class Sale fares.

Credits or refunds will be for the value of the original fare.

Note: Refunds are not available for all forms of payment.

Refunds are available via the GCC. Conditions apply – please refer General Information above.

Payment

Instant payment required.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

Velocity Points and Status Credits based on fare class and miles flown.

Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned.

See more information on Velocity Points and Status Credits.

 

Children and Infants

Children and Infants Charges

Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat.

Infant (under 2 years with a seat) is charged at full price.

Child (2-11 years inclusive) is charged at full price