IMPORTANT INFORMATION

Update on Adelaide flights for 29/09/16 as of 22:30 AEST 28/09/16

Planning

Domestic

In the Air

Cabin Class Economy
Food and Drink Complimentary food and a selection of beverages are provided on all domestic flights. Complimentary meals are provided between Brisbane, Melbourne and Sydney to Perth.
Space+ Available for purchase.
In-flight Entertainment Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage 1 piece of checked baggage included (up to 23kg).
Access to the Virgin Australia lounge Not included. Available to Gold and Platinum Velocity members. 
Priority Check-in/Boarding/Baggage Not included. Available to Gold and Platinum Velocity members. 
Guest Call Centre/Airport Fees $A40 fee applies
Advanced Standard Seat selection

Included

UpgradeMe Premium Bid Permitted
 
Velocity UpgradeMe Points Permitted

 

Fare Rules

Changes Name Changes

Not permitted.

Flight Time and Date Changes

Permitted until midnight prior to scheduled departure.

$A80 fee + fare difference.

More information on fees and charges for changes
 
Cancellations and No-Shows Cancellations

No refund or credit

No Show

Loss of fare
Credits and Refunds Not permitted
Payment Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/A$1

More information on Velocity Points and Status Credits

 Fly Ahead (Velocity)

Not permitted

 

 

 

In the Air

 Cabin Class

Economy

 Food and Drink

Complimentary food and a selection of beverages are provided on all domestic flights. Complimentary meals are provided between Brisbane, Melbourne and Sydney to Perth.

 Space+

Available for purchase

 In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Gold and Platinum Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Gold and Platinum Velocity members.

 Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Permitted

 

Fare Rules

 Changes

Name Changes

Permitted - $88 fee and associated flight change fee apply.

Flight Time and Date Changes

Permitted until 30 days prior to scheduled departure.

No fee + fare difference

or

Permitted within 30 days prior to scheduled departire

$A50 fee + fare difference

More information on fees and charges for changes

 Cancellations and No-shows

Cancellations

Permitted until midnight prior to scheduled departure.

$A50 fee.

No Show

Loss of fare

 Credits and Refunds

Refund permitted to Travel Bank (no fee)

 Payment

Instant payment required

 

Velocity Frequent Flyer

 Velocity Points and Status Credits

5 points/A$

More information on Velocity Points and Status Credits

 Fly Ahead (Velocity)

Permitted for Gold and Platinum Velocity members only.

 

 

In the Air

Cabin Class

Economy

Food and Drink

Complimentary food and a selection of beverages are provided on all domestic flights. Complimentary meals are provided between Brisbane, Melbourne and Sydney to Perth.

Space+

 Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies.

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Permitted

 

Fare Rules

Changes

Name Changes

Permitted – $A88 fee

Flight Time and Date Changes

Permitted prior to scheduled departure.

No fee + fare difference.

More information on fees and charges for changes

Cancellations and No-shows

Cancellations

Permitted prior to departure - no fee.

No Show

Loss of fare

Credits and Refunds

Refund permitted to Travel Bank (no fee) or to original form of payment ($A80 fee).

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/$A1

More information on Velocity Points and Status Credits

Fly Ahead (Velocity)

Permitted for Gold and Platinum Velocity members.

 

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Rules

Changes

Name Changes

Permitted – $A88 fee + associated flight change fee apply

Flight Time and Date Changes


Permitted until 30 days prior to scheduled departure.

No fee + fare difference

or

Permitted within 30 days prior to scheduled departure

$A50 fee + fare difference

More information on fees and charges for changes

Cancellations and No-shows

Cancellations

Permitted until midnight prior to scheduled departure.

$A50 fee

No Show

Loss of fare

Credits and Refunds

 

Refund permitted to Travel Bank (no fee)

 

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/A$1

More information on Velocity Points and Status Credits

 

 

In the Air

Cabin Class

 Business

Food and Drink

 Included

In-flight Entertainment

 Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Rules

Changes

Name Changes

Permitted – no fee 

Flight Time and Date Changes

Permitted prior to scheduled departure.

No fee + fare difference

More information on fees and charges for changes

Cancellations and No-shows

Cancellations

Permitted prior to scheduled departure - no fee

No Show

Ticket may be reissued or refunded within 12 months of original ticket issue date - no fee

Credits and Refunds

Refund permitted to Travel Bank or original form of payment.

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

5 points/A$1

More information on Velocity Points and Status Credits