Important information

Update to Virgin Australia's Privacy Policy

Planning

International Short Haul

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Tea, coffee and water included. Food and alcohol available for purchase.

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

Not included.

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members. Priority Check-In available to Silver Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Rules

Changes

Name Changes

Not permitted

Flight Time and Date Changes

Permitted until 24 hours prior to scheduled departure - $A150 fee + fare difference

or

Permitted until scheduled departure for same flight/same day upgrades - no fee + fare difference

More information on fees and charges for changes.

Cancel/Refund

Not permitted

No Show

Loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Tea, coffee and water included. Food and alcohol available for purchase

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members. Priority Check-In available to Silver Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted 

Velocity UpgradeMe Points

Permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes 

Permitted until 24 hours prior to scheduled departure - $A80 fee + fare difference

or

Permitted until scheduled departure for same flight/same day upgrades - no fee + fare difference

More information on fees and charges for changes

Cancel/Refund

Permitted until 24 hours prior to scheduled departure. Credit permitted to Travel Bank only ($A80 fee).

No Show Loss of fare
You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Complimentary food and selected beverages included. For more information see the onboard menu

Economy X

Available for purchase 

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members. Priority Check-In available to Silver Velocity members.

Guest Call Centre/Airport Fees

$A40 fee applies

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted until 24 hours prior to scheduled departure - $A80 fee + fare difference

or

Permitted until scheduled departure for same flight/same day upgrades - no fee + fare difference

More information on fees and charges for changes

Cancel/Refund Permitted until 24 hours prior to scheduled departure. Credit permitted to Travel Bank only ($A80 fee).
No Show Loss of fare
You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Complimentary food and selected beverages included. For more information see the onboard menu

Economy X

Available for purchase 

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

1 piece of checked baggage included (up to 23kg).

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity Members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity Members. Priority Check-In available to Silver Velocity members,

Guest Call Centre/Airport Fees

$A40 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted 

Velocity UpgradeMe Points

Permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes 

Permitted until scheduled departure  – no  fee + fare difference.

More information on fees and charges for changes

Cancel/Refund

Permitted prior to scheduled departure. Credit permitted to Travel Bank or refund to original form of payment (no fee).

No Show

$300 charge per sector

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1 point/mile

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes 

Permitted until 24 hours prior to scheduled departure – A$120 fee + fare difference.

or

Permitted for same flight/same day upgrades - no fee + fare difference

More information on fees and charges for changes

Cancel/Refund Permitted until 24 hours prior to scheduled departure. Credit permitted to Travel Bank only ($A120 fee).
No Show Loss of fare
You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces of checked baggage included (up to 32kg each).

Access to the Virgin Australia lounge

Included

Priority Check-in/Boarding/Baggage

Included

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes 

Permitted until scheduled departure – no fee + fare difference.

More information on fees and charges for changes

Cancel/Refund Permitted prior to scheduled departure. Credit permitted to Travel Bank or refund to original form of payment (no fee)
No Show $300 charge per sector
You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile