What is a Service Dog?

A Service Dog is trained to provide assistance to a person with a disability. Service Dogs include Guide Dogs, Hearing Dogs and Assistance Dogs.

Guide and Hearing Dogs on Domestic and International Flights

Certified and Registered Guide / Hearing Dogs are welcome on board Virgin Australia flights when accompanying a guest who has a vision or hearing impairment, provided that they have the credentials listed below:

- Guide / Hearing Dogs must wear their coat, and/or have their ID medallion on their collar
- The handler must have their Handler ID

Assistance Dogs on Domestic and International Flights

Virgin Australia accepts Assistance Dogs that:

To make it easier for your request to travel with an Assistance Dog to be processed, we have a list of pre-approved training organisations. If your dog has been trained by one of these organisations, all you need to provide is a document that confirms the dog was trained by that organisation:

If your Assistance Dog has not been trained by a pre-approved organisation, we require further information from you to determine whether we can carry it. You will need to provide:

If you have any questions about travelling with an Assistance Dog, please call our Special Assistance Team on 1300 139 303 (in Australia) or +617 3295 3941 (if overseas).

Important Information for the Carriage of Service Dogs in the Cabin:

Service Dogs are carried free of charge on Virgin Australia* flights.

*Note: These guidelines are only applicable on flights operated by Virgin Australia. If you are travelling on a Codeshare flight with another carrier, you and your dog must meet that carrier's requirements.

Important: Service Dogs travelling on international flights may be subject to specific Quarantine requirements. Guests are responsible for ensuring all requirements are met prior to travel, and Virgin Australia will not accept liability if your Service Dog is not approved for Quarantine clearance at your destination, or when entering Australia.

How to Book

If you intend to fly with a Service Dog you must make your booking through our Guest Contact Centre (Internet discount fare will be honoured).

Service Dogs are carried free of charge on Virgin Australia* flights.

*Note: These guidelines are only applicable on flights operated by Virgin Australia. If you are travelling on a Codeshare flight with another carrier, you and your dog must meet that carrier's requirements.

Important: Service Dogs travelling on international flights may be subject to specific Quarantine requirements. Guests are responsible for ensuring all requirements are met prior to travel, and Virgin Australia will not accept liability if your Service Dog is not approved for Quarantine clearance at your destination, or when entering Australia.