Drop off for your pet closes 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case drop off of your pet closes between 90 - 50 minutes prior to departure depending on your origin port (please refer to the Domestic Pet Travel Guidelines). Cannot be dropped off earlier than these times.

You must be the guest named on the booking, and you must present the completed Pet Travel Guideline AVI Checklist and confirmation email with your air way bill number included. Unaccompanied animals travel at higher rates than pets travelling with our passengers. If you do not bring the required booking confirmations, you may be charged an additional fee to reflect the higher unaccompanied animal rates.

Guests travelling with their pet are required to utilise self-check-in options, such as online or mobile check-in prior to arrival at Cargo. Your boarding pass must be presented to the cargo agent at time of pet lodgement

Flights that will be open for service for passenger animal travel will only be those flights between the defined days of operation listed below. Drop off and collection locations vary from port to port. To find out where to drop off and collect your pet, check the location list below.

Pet pick-up and drop-off locations

 

Adelaide - ADL
Location

Pak Fresh
2 Comley Street, Adelaide Airport SA 5950

(Entrance from rear of building only)

Location on Google Maps 
Business Hours Mon to Fri: 04:00 - 23:00
Sat: 04:00 - 13:00
Sun: 09:00 - 13:00
Public Holidays: 08:00 - 12:00
Contact number 08 8234 4222
      

Ballina - BNK
Location

Virgin Australia Terminal
210 Southern Cross Drive,
Ballina NSW 2478

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number 02 6686 7664
    

Brisbane - BNE
Location

Pakfresh
5 Cyperus Street
Brisbane Airport QLD 4008

Location on Google Maps
Business Hours  Mon to Sun: 0500 - 2200
Contact number 07 3739 9250
    

Broome - BME
Location

Broome Air Freight
6 Coghlan Street
Broome, WA 6725

Location on Google Maps
Business Hours Mon to Fri: 0900 - 1600
Sat: 0900 - 1200
Opens 90 minutes before first Virgin Australia flight departure. Closes 60 minutes after last Virgin Australia flight arrival.
Contact number KD National Services - 0418 810 004
    

Bundaberg - BDB
Location

Virgin Australia Terminal
Bundaberg Regional Airport
2 Isis Highway,
South West Bundaberg QLD 4670

Location on Google Maps
Business Hours Mon, Tues, Wed, Thurs and Sun:
1230 to 1530
Contact number 07 3117 0434
    

Canberra - CBR
Location

Virgin Australia
8 George Tyson Drive,
Canberra Airport ACT 2609

Location on Google Maps

Strictly no pets are to be lodged through the Airport Terminal Building.
Business Hours Mon to Fri: 05:30 - 21:00
Sat & Sun: Closed
Holidays: Closed
Contact number 02 6247 1157
    

Cairns - CNS
Location

Building 77, Caudron Av
Cairns International Airport, 4870

Location on Google Maps
Business Hours Mon to Sun: Open 120 minutes before departure all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia Flights.
Contact number 0409 176 111
     

Darwin - DRW
Location

Dnata
4b Lancaster Road,
Marrara NT, Darwin, 0821

Location on Google Maps
Business Hours Mon to Fri: 0800 - 1800
Contact number 08 8927 0411
    

Emerald - EMD
200x200-info-purple

Please note: Cargo Facility is currently closed due to the impacts of COVID-19 restrictions and reductions to the Virgin Australia domestic flight schedule. We are regularly reviewing the operation for opportunities to recommence where viable and will ensure information is updated as needed.

Location

Virgin Australia Terminal
Emerald Airport
Gregory Highway,
Emerald QLD 4720

Location on Google Maps
Business Hours

Cargo Facility is currently closed due to the impacts of COVID-19 restrictions and reductions to the Virgin Australia domestic flight schedule. We are regularly reviewing the operation for opportunities to recommence where viable and will ensure information is updated as needed

Contact number 07 4987 7317
    

Gladstone - GLT
Location

Virgin Australia Terminal
Aerodrome Rd, Gladstone QLD 4680

Location on Google Maps
Business Hours Mon to Fri: 0515 to 0800, 0930 to 1300 and 1430 to 1800
Sat: 0530 to 0800
Sun: 1115 to 1300 and 1430 to 1800
Contact number 07 4978 7965
    

Gold Coast - OOL
Location

Menzies
20 Eastern Avenue, Gold Coast Airport
Bilinga QLD 4225

Location on Google Maps
Business Hours Mon to Sun: Open 120 minutes before departure of all Virgin Australia flights and will close 90 minutes after arrival of all Virgin Australia flights.
Contact number 07 5599 2333 or 0447 029 209
    

Hamilton Island - HTI
Location

Virgin Australia Terminal
Great Barrier Reef Airport
Hamilton Island QLD 4803

Location on Google Maps
Business Hours Mon to Sun: Open 90 minutes before departure of all Virgin Australia flights. Closes 60 minutes after arrival of all Virgin Australia Flights.
Contact number 07 4946 9631
         

Hobart - HBA
Location

Swissport
Unit 1, 4 Sinclair Place
Cambridge, TAS 7170

Location on Google Maps
Business Hours

Mon to Sun: Lodgement open 2.5hrs from flight departure. Collection available up to 30mins after arrival of flight.

Contact number 0421 053 768
    

Kalgoorlie - KGI
Location

Quick As A Wink Couriers
Kalgoorlie Airport, Hart Kerspien Dr,
Broadwood WA 6430

Business Hours Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival
Contact number 0418 934 604
    

Karratha - KTA
Location

Macson Freight
Karratha Airport, Airport Drive,
Karratha Airport WA 6714

Location on Google Maps
Business Hours Mon to Sun: Opens 60 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival
Contact number 0439 984 331
    

Kununurra - KNX
Location

Victoria Highway
Kununurra Airport WA

Location on Google Maps
Business Hours Mon to Sun: Cargo will be available for collection +60 mins from flight arrival
Contact number 08 9168 2111
    

Launceston - LST
200x200-info-purple

Please note: Cargo Facility is currently closed due to the impacts of COVID-19 restrictions and reductions to the Virgin Australia domestic flight schedule. We are regularly reviewing the operation for opportunities to recommence where viable and will ensure information is updated as needed.

Location

Virgin Australia Cargo
Building 1, Launceston Airport
201 Evandale Rd,
Western Junction 7212

Location on Google Maps
Business Hours

 

Cargo Facility is currently closed due to the impacts of COVID-19 restrictions and reductions to the Virgin Australia domestic flight schedule. We are regularly reviewing the operation for opportunities to recommence where viable and will ensure information is updated as needed
Contact number 0412 990 191
    

Mackay - MKY
Location

Virgin Australia Cargo
Building 11, Roy Steen Street,
Mackay Airport QLD 4740

Location on Google Maps
Business Hours Mon to Fri: Open 120 minutes before departure of all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia flights.
Contact number 0412 058 310
    

Melbourne - MEL
Location

Menzies Aviation
1 Apac Drive, Melbourne Airport,
Victoria 3045

Location on Google Maps
Business Hours Mon to Fri: 0430 - 0030
Sat: 0500 - 2230
Sun: 0500 - 0030
Contact number 03 7007 4635
    

Moranbah - MOV
Location

Virgin Australia Terminal
Aerodrome Road (off Goonyella Road)
Moranbah QLD 4744

Location on Google Maps
Business Hours Mon to Fri: 0700 to 1700
Sat: 1200 to 1300
Sun: 1600 to 1800
Contact number 0415 041 629
    

Mt Isa - ISA
Location

Virgin Australia Terminal
Mount Isa Airport, Barkly Highway,
Mount Isa QLD 4825

Location on Google Maps
Business Hours Mon to Sun: Lodgement open 90mins from flight departure.  Collection available up to 30 mins after arrival of flight.
Contact number 07 4743 5910
    

Newcastle - NTL
Location

Virgin Australia Cargo
Newcastle Airport, Williamtown Drive,
Williamtown NSW 2318

Location on Google Maps
Business Hours Mon, Tue, Thur, Sat: 0630 - 0800
Sun, Mon, Wed, Fri: 1940 - 2030
Contact number 0419 761 731
    

Newman - ZNE
Location

Linden Logistics
Newman Airport Freight Shed area,
Newman Airport

Location on Google Maps
Business Hours Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 45 minutes after last Virgin Australia flight arrival
Contact number 0479 009 402 or 0455 043 276
 


Onslow - ONS
Location

North West Aviation Services
16 Onslow Road,
Western Australia, 6710

Location on Google Maps
Business Hours Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 20 min after arrival of all Virgin Australia flights.
Contact number 08 9466 6532
    

Perth - PER
Location

Menzies Aviation
4 Anson Road, Perth Airport

Location on Google Maps
Business Hours Mon to Fri: 0300 - 2300
Sat & Sun: 0300 - 2200
Contact number 08 9479 2186
    

Port Hedland - PHE
Location

Port Headland Air Freight
Waldron Drive, Port Hedland

Location on Google Maps
Business Hours Mon to Sun: Opens 60 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival
Contact number 08 9140 1111
    

Whitsunday Coast (Proserpine) - PPP
Location

Virgin Australia Terminal
Lascelles Ave, Proserpine Airport
QLD 4800

Location on Google Maps
Business Hours Mon to Fri: 0700 to 1000 and 1330 to 1700
Sat: 1230 to 1600
Sun: 1330 to 1700
Contact number 07 4945 5768
    

Rockhampton - ROK
Location

Virgin Australia Cargo
Terminal Drive, Rockhampton Airport
QLD 4700

Location on Google Maps
Business Hours Mon to Fri: Open 120 minutes before departure of all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia flights.
Contact number 0421 618 797
    

Sunshine Coast (Maroochydore) - MCY
200x200-info-purple

Please note: Cargo Services are suspended until further notice.

Location

Virgin Australia Cargo
Sunshine Coast Airport
Friendship Ave,
Marcoola QLD 4564

Location on Google Maps
Business Hours Cargo Services are suspended until further notice.
Contact number 0435 962 106
    

Sydney - SYD
Location

Virgin Australia Cargo
273 Eleventh Street,
Mascot NSW 2020

Location on Google Maps
Business Hours Mon: 0500 - 2300
Tues: 0500 - 2130
Wed: 0500 - 2130
Thurs: 0500 - 2130
Fri: 0500 - 2300
Sat: 0500 - 2030
Sun: 0700 - 2300
Contact number 02 8985 7532
    

Townsville - TSV
Location

Cnr Viscount Drive & Gypsy Moth Court
Townsville Airport, Garbutt 4814

Location on Google Maps
Business Hours

Mon to Fri: Open 120 minutes before departure of all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia flights.

Contact number 0419 849 132