Check in for your pet closes 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case check in of your pet closes between 90 - 50 minutes prior to departure depending on your origin port (please refer to the Pet Travel Guideline AVI Checklist). Cannot be checked in earlier than these times.

You must be the guest named on the booking, and you must present the completed Pet Travel Guideline AVI Checklist and confirmation email with your air way bill number included. Unaccompanied animals travel at higher rates than pets travelling with our passengers. If you do not bring the required booking confirmations, you may be charged an additional fee to reflect the higher unaccompanied animal rates.

Flights that will be open for service for passenger animal travel will only be those flights between the defined days of operation listed below. Check-in and collection locations vary from port to port. To find out where to check in and collect your pet, check the location list below.

Table of Pet Pick-up and Drop-off locations
Port name Location Days of Operation Hours Contact
Adelaide - ADL Pak Fresh
3 Comley Street
Adelaide Airport
SA, 5950

(Entrance from rear of building only)
Location on Google maps
Mon to Sat 0430 to 2100 08 8234 4222
Sun 0800 to 1600
Public Holidays 0800 to 1200
Albury - ABX Virgin Australia Terminal, Albury Airport
69 Airport Drive, Riverina Highway, Albury NSW 2640
Location on Google maps
Mon to Fri 0800 to 1700 02 6021 1972
Sat 0800 to 1500
Sun Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us
Ayers Rock (Uluru) - AYQ Virgin Australia Terminal,
Connellan Airport
Yulara, NT 0872
Location on Google maps
Mon to Sun 1.5 hours before and 30 minutes after 08 8956 3419
Ballina - BNK Virgin Australia Terminal
210 Southern Cross Drive,
Ballina NSW 2478
Location on Google maps
Mon to Sun 1.5 hours before and 30 minutes after 02 6686 7664
Brisbane - BNE
 
Menzies Aviation, 1 Rosa Street
(Off Qantas Drive)
Brisbane Airport, Eagle Farm QLD 4009
Location on Google maps
 
Mon to Thur 0400 to 0100

07 3171 4410

Fri to Sun 0400 - 2300
Broome - BME Broome Airport
1 McPherson Street, Broome Airport, Broome, WA 6725
Location on Google maps
Mon to Sun 1.5 hours before and 30 minutes after 08 9192 7567
Bundaberg - BDB Virgin Australia Terminal
Bundaberg Regional Airport, 2 Isis Highway, South West Bundaberg QLD 4670
Location on Google maps
Mon, Tues, Wed, Thurs and Sun 1230 to 1530 07 3117 0434
Saturday  
Canberra - CBR

Virgin Australia
8 George Tyson Drive, Canberra Airport ACT 2609
Location on Google Maps


Strictly no pets are to be lodged through the Airport Terminal Building
Mon to Fri 0600 to 1800 08 8956 3419
Sat, Sun and Public Holidays  Closed
Cairns - CNS Virgin Australia Cargo
Building 34 Rapide Crt, Eastern Precinct, Cairns Airport QLD 4870
Location on Google maps
Mon to Fri 0400 to 2300 0418 586 618
Sat to Sun 0600 to 1900
Cloncurry - CNJ Virgin Australia Terminal, Cloncurry Airport
Sir Hudson Fysh Drive,
Cloncurry QLD 4824
Location on Google maps
Mon to Sun 1.5 hours before departure and 30 mins after arrival 0428 421 573
Coffs Harbour - CFS Virgin Australia Terminal
Aviation Drive, Coffs Harbour Airport NSW 2450
Location on Google maps
Mon to Sun 1050 to 1630 02 6658 0696
Darwin - DRW Dnata
4b Lancaster Road, Marrara NT,
DRW, 0821
Location on Google maps
Mon to Fri 0700 to 1830 08 8927 0411
Sat to Sun 1100 to 1800
Emerald - EMD

 

Virgin Australia Terminal, Emerald Airport
Gregory Highway Emerald

QLD 4720
Location on Google maps

Mon 0600 to 0900
1100 to 1400
1545 to 1845
07 4987 7317
Tues 0600 to 0900
1100 to 1400
1545 to 2200
Wed 0600 to 1345
1530 to 1830
Thurs 0800 to 1430
1545 to 1845
Fri 0800 to 1430
1545 to 1845
Sat 0900 to 1200
Sun

 

1130 to 1430
1545 to 1900

 

Geraldton - GET Virgin Australia Terminal, 
Geraldton Airport
Geraldton-Mount Magnet Road, Moonyoonooka WA 6532 
Location on Google maps
Mon to Fri 1.5 hours before and 30 minutes after 08 9923 3626
Gladstone - GLT Virgin Australia Terminal
Aerodrome Rd, Gladstone QLD 4680
Location on Google maps
Mon to Fri 0515 to 0800
0930 to1300
1430 to 1800
07 4978 7965
Sat

0530 to 0800

Sun 1115 to 1300
1430 to 1800
Gold Coast - OOL Coast Cargo
20 Eastern Avenue, Bilinga,
Coolangatta Airport QLD
Location on Google maps
Mon to Fri 0700 to 1700 07 5599 2333
Sat 0700 to 1200
Sun and Public Holidays Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us. (Open to booked Passenger Pet travel only)
Hamilton Island - HTI Virgin Australia Terminal, Great Barrier Reef Airport
Hamilton Island QLD 4803 
Location on Google maps
Mon 1100 to 1600 07 4946 9631
Tues to Sun 0930 to 1430
Hervey Bay - HVB Virgin Australia Terminal, Hervey Bay Airport
Don Adams Drive, Hervey Bay
QLD 4655
Location on Google maps
Mon to Sun 1020 to 1320 07 4125 5289
Hobart - HBA Virgin Australia Cargo
102 Holyman Avenue, Hobart Airport, Cambridge, TAS, 7170
Location on Google maps
Mon to Thurs 0400 to 2130 0421 053 768
Fri 0400 to 2330
Sat 0500 to 2130
Sun 0500 to 2330
Kalgoorlie - KGI Quick As A Wink Couriers
Kalgoorlie Airport Hart Kerspien Dr, Broadwood WA 6430
Mon to Sun 1.5 hours before and 30 minutes after 0418 956 772
Sat 0800 to 1200
Karratha - KTA Macson Freight
Karratha Airport, Airport Drive, Karratha Airport WA 6714
Location on Google maps
Mon to Fri 1.5 hours before and 30 minutes after 08 9144 1522
Kununurra - KNX Kununurra Couriers,
2 Konkerberry Drive,
Kununurra WA 6743
Location on Google maps
Mon to Fri 0900 to 1600 08 9168 1999
Sat to Sun Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us
Launceston - LST Virgin Australia Cargo, Building 1, Launceston Airport
201 Evandale Rd,
Western Junction 7212
Location on Google maps

 

Mon to Fri 0430 to 1800 0412 990 191
Sat 0430 to 1400
Sun and Public Holidays Virgin Australia Terminal, lodgement at the roller door opposite the Virgin Australia check in counters.
Animal Collection At the Southern end of the Launceston Airport Terminal near baggage claim area.

Mackay - MKY

Virgin Australia Cargo
Building 11, Roy Steen Street, Mackay Airport QLD 4740 
Location on Google maps
Mon to Sun 1.5 hours before departure and 30 mins after arrival 0412 058 310
Melbourne - MEL Menzies Aviation
1 Apac Drive, Melbourne Airport, Victoria 3045
Location on Google maps
Mon to Fri 0400 to 0100 03 8340 8154
Sat to Sun 0500 to 2359
Mildura - MQL Virgin Australia Terminal, Mildura Airport
cnr Stuart Highway and Wallnut Avenue
VIC 3500
Location on Google maps
Mon to Sun 1000 to 1230 03 5023 4690
Moranbah - MOV Virgin Australia Terminal,
Aerodrome Road,
(off Goonyella Road)
Moranbah QLD 4744
Location on Google maps
Mon to Fri 0700 to 1700 0415 041 629
Sat 1200 to 1300
Sun 1600 to 1800
Mt Isa - ISA Virgin Australia Terminal, Mount Isa Airport
Barkly Highway, Mount Isa,
QLD, 4825 
Location on Google maps
Mon to Sun 1.5 hours before / 30 minutes after 07 4743 5910
Newcastle - NTL Virgin Australia Cargo, Newcastle Airport
Williamtown Drive, Williamtown
NSW 2318
Location on Google maps
Mon to Fri 0740 to 1815 02 4965 0777
Sat to Sun 1125 to 1815
Newman - ZNE

Linden Logistics
Newman Airport Freight Shed area, Newman Airport
Location on Google maps

Mon, to Fri 0700 to 1730 08 9177 8030
Sat 0700 to 1200
Sun Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us
Perth - PER
Menzies Aviation
40 Sugarbird lady Road,
Perth Airport

Location on Google maps

Mon to Sun 24 Hours

08 9479 2100

Port Hedland - PHE

Port Headland Air Freight
Waldron Drive, Port Hedland
Location on Google maps

Mon to Fri 0700 to 1800 08 9140 1111
Sat 0730 to 0930
1700 to 1800
Sun 0930 to 1100
1700 to 1800
Port Macquarie - PQQ Virgin Australia Terminal, Port Macquarie Airport
99 Boundary road, Port Macquarie
NSW 2444
Location on Google maps
Mon to Sun 0900 to 1800 02 6583 1542
Whitsunday Coast (Proserpine) - PPP Virgin Australia Terminal
Lascelles Ave, Proserpine Airport
QLD 4800
Location on Google maps
Mon to Fri

0700 to 1000

1330 to 1700

07 4945 5768
Sat 1230 to 1600
Sun 1330 to 1700
Rockhampton - ROK Virgin Australia Cargo
Terminal Drive, Rockhampton airport QLD 4700 
Location on Google maps
Mon to Sun 0800 to 1730 0421 618 797
Sunshine Coast (Maroochydore) - MCY

Virgin Australia Cargo, Sunshine Coast Airport
Friendship Ave, Marcoola QLD 4564 
Location on Google maps

Mon to Fri 0730 to 1300 0435 962 106
Sat/Sun and Public Holidays Virgin Australia service desk 1.5 hours before / 30 mins after
Sydney - SYD Virgin Australia Cargo
273 Eleventh Street,
Mascot NSW 2020
Location on Google maps
Mon to Sun 0500 to 2300 02 8985 7532
Tamworth - TMW Tamworth Regional Airport, 
Basil brown Drive,
NSW 2340
Location on Google maps
Mon to Sun 90 mins before departure and 30 mins after arrival 02 6761 5201
Townsville - TSV

Virgin Australia Cargo
Meenan Street cnr Ingham Road (Opposite Thrifty Car Hire) 
Location on Google maps

Mon to Fri 0430 to 1700 0419 849 132
Sat to Sun / Public Holiday Outside of the operating hours ALL cargo lodgement and collections to be done at TSV domestic airport.