Check in for your pet closes 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case check in of your pet closes between 90 - 50 minutes prior to departure depending on your origin port (please refer to the Pet Travel Guideline AVI Checklist). Cannot be checked in earlier than these times.
You must be the guest named on the booking, and you must present the completed Pet Travel Guideline AVI Checklist and confirmation email with your air way bill number included. Unaccompanied animals travel at higher rates than pets travelling with our passengers. If you do not bring the required booking confirmations, you may be charged an additional fee to reflect the higher unaccompanied animal rates.
Effective from 04 December 2018:
Guests travelling with their pet are required to utilise self-check-in options, such as online or mobile check-in prior to arrival at Cargo. Your boarding pass must be presented to the cargo agent at time of pet lodgement
Flights that will be open for service for passenger animal travel will only be those flights between the defined days of operation listed below. Check-in and collection locations vary from port to port. To find out where to check in and collect your pet, check the location list below.
| Table of Pet Pick-up and Drop-off locations | ||||
|---|---|---|---|---|
| Port name | Location | Days of Operation | Hours | Contact |
| Adelaide - ADL | Pak Fresh 3 Comley Street Adelaide Airport SA, 5950 (Entrance from rear of building only) Location on Google maps | Mon to Sat | 0430 to 2100 | 08 8234 4222 |
| Sun | 0800 to 1600 | |||
| Public Holidays | 0800 to 1200 | |||
| Albury - ABX | Virgin Australia Terminal, Albury Airport 69 Airport Drive, Riverina Highway, Albury NSW 2640 Location on Google maps | Mon to Fri | 0800 to 1700 | 02 6021 1972 |
| Sat | 0800 to 1500 | |||
| Sun | Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us | |||
| Ayers Rock (Uluru) - AYQ | Virgin Australia Terminal, Connellan Airport Yulara, NT 0872 Location on Google maps | Mon to Sun | 1.5 hours before and 30 minutes after | 08 8956 3419 |
| Ballina - BNK | Virgin Australia Terminal 210 Southern Cross Drive, Ballina NSW 2478 Location on Google maps | Mon to Sun | 1.5 hours before and 30 minutes after | 02 6686 7664 |
| Brisbane - BNE | Menzies Aviation, 1 Rosa Street (Off Qantas Drive) Brisbane Airport, Eagle Farm QLD 4009 Location on Google maps | Mon to Thur | 0400 to 0100 | 07 3171 4410 |
| Fri to Sun | 0400 - 2300 | |||
| Broome - BME | Broome Airport 1 McPherson Street, Broome Airport, Broome, WA 6725 Location on Google maps | Mon to Sun | 1.5 hours before and 30 minutes after | 08 9192 7567 |
| Bundaberg - BDB | Virgin Australia Terminal Bundaberg Regional Airport, 2 Isis Highway, South West Bundaberg QLD 4670 Location on Google maps | Mon, Tues, Wed, Thurs and Sun | 1230 to 1530 | 07 3117 0434 |
| Saturday | ||||
| Canberra - CBR | Virgin Australia Strictly no pets are to be lodged through the Airport Terminal Building | Mon to Fri | 0600 to 1800 | 08 8956 3419 |
| Sat, Sun and Public Holidays | Closed | |||
| Cairns - CNS | Menzies Aviation Building 74, Airport Ave, Cairns International Airport Location on Google maps | Mon to Fri | 0430 to 2230 | 0409 176 111 |
| Sat to Sun | 0430 to 1900 | |||
| Cloncurry - CNJ | Virgin Australia Terminal, Cloncurry Airport Sir Hudson Fysh Drive, Cloncurry QLD 4824 Location on Google maps | Mon to Sun | 1.5 hours before departure and 30 mins after arrival | 0428 421 573 |
| Coffs Harbour - CFS | Virgin Australia Terminal Aviation Drive, Coffs Harbour Airport NSW 2450 Location on Google maps | Mon to Sun | 1050 to 1630 | 02 6658 0696 |
| Darwin - DRW | Dnata 4b Lancaster Road, Marrara NT, DRW, 0821 Location on Google maps | Mon to Fri | 0700 to 1830 | 08 8927 0411 |
| Sat to Sun | 1100 to 1800 | |||
| Emerald - EMD | Virgin Australia Terminal, Emerald Airport Gregory Highway Emerald QLD 4720 | Mon | 0600 to 0900 1100 to 1400 1545 to 1845 | 07 4987 7317 |
| Tues | 0600 to 0900 1100 to 1400 1545 to 2200 | |||
| Wed | 0600 to 1345 1530 to 1830 | |||
| Thurs | 0800 to 1430 1545 to 1845 | |||
| Fri | 0800 to 1430 1545 to 1845 | |||
| Sat | 0900 to 1200 | |||
| Sun | 1130 to 1430 1545 to 1900
| |||
| Geraldton - GET | Virgin Australia Terminal, Geraldton Airport Geraldton-Mount Magnet Road, Moonyoonooka WA 6532 Location on Google maps | Mon to Fri | 1.5 hours before and 30 minutes after | 08 9923 3626 |
| Gladstone - GLT | Virgin Australia Terminal Aerodrome Rd, Gladstone QLD 4680 Location on Google maps | Mon to Fri | 0515 to 0800 0930 to1300 1430 to 1800 | 07 4978 7965 |
| Sat | 0530 to 0800 | |||
| Sun | 1115 to 1300 1430 to 1800 | |||
| Gold Coast - OOL | Coast Cargo 20 Eastern Avenue, Bilinga, Coolangatta Airport QLD Location on Google maps | Mon to Fri | 0700 to 1700 | 07 5599 2333 |
| Sat | 0700 to 1200 | |||
| Sun and Public Holidays | Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us. (Open to booked Passenger Pet travel only) | |||
| Hamilton Island - HTI | Virgin Australia Terminal, Great Barrier Reef Airport Hamilton Island QLD 4803 Location on Google maps | Mon | 1100 to 1600 | 07 4946 9631 |
| Tues to Sun | 0930 to 1430 | |||
| Hervey Bay - HVB | Virgin Australia Terminal, Hervey Bay Airport Don Adams Drive, Hervey Bay QLD 4655 Location on Google maps | Mon to Sun | 1020 to 1320 | 07 4125 5289 |
| Hobart - HBA | Virgin Australia Cargo 102 Holyman Avenue, Hobart Airport, Cambridge, TAS, 7170 Location on Google maps | Mon to Thurs | 0400 to 2130 | 0421 053 768 |
| Fri | 0400 to 2330 | |||
| Sat | 0500 to 2130 | |||
| Sun | 0500 to 2330 | |||
| Kalgoorlie - KGI | Quick As A Wink Couriers Kalgoorlie Airport Hart Kerspien Dr, Broadwood WA 6430 | Mon to Sun | 1.5 hours before and 30 minutes after | 0418 956 772 |
| Sat | 0800 to 1200 | |||
| Karratha - KTA | Macson Freight Karratha Airport, Airport Drive, Karratha Airport WA 6714 Location on Google maps | Mon to Fri | 1.5 hours before and 30 minutes after | 08 9144 1522 |
| Kununurra - KNX | Kununurra Couriers, 2 Konkerberry Drive, Kununurra WA 6743 Location on Google maps | Mon to Fri | 0900 to 1600 | 08 9168 1999 |
| Sat to Sun | Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us | |||
| Launceston - LST | Virgin Australia Cargo, Building 1, Launceston Airport 201 Evandale Rd, Western Junction 7212 Location on Google maps
| Mon to Fri | 0430 to 1800 | 0412 990 191 |
| Sat | 0430 to 1400 | |||
| Sun and Public Holidays | Virgin Australia Terminal, lodgement at the roller door opposite the Virgin Australia check in counters. | |||
| Animal Collection | At the Southern end of the Launceston Airport Terminal near baggage claim area. | |||
Mackay - MKY | Virgin Australia Cargo Building 11, Roy Steen Street, Mackay Airport QLD 4740 Location on Google maps | Mon to Sun | 1.5 hours before departure and 30 mins after arrival | 0412 058 310 |
| Melbourne - MEL | Menzies Aviation 1 Apac Drive, Melbourne Airport, Victoria 3045 Location on Google maps | Mon to Fri | 0400 to 0100 | 03 8340 8154 |
| Sat to Sun | 0500 to 2359 | |||
| Mildura - MQL | Virgin Australia Terminal, Mildura Airport cnr Stuart Highway and Wallnut Avenue VIC 3500 Location on Google maps | Mon to Sun | 1000 to 1230 | 03 5023 4690 |
| Moranbah - MOV | Virgin Australia Terminal, Aerodrome Road, (off Goonyella Road) Moranbah QLD 4744 Location on Google maps | Mon to Fri | 0700 to 1700 | 0415 041 629 |
| Sat | 1200 to 1300 | |||
| Sun | 1600 to 1800 | |||
| Mt Isa - ISA | Virgin Australia Terminal, Mount Isa Airport Barkly Highway, Mount Isa, QLD, 4825 Location on Google maps | Mon to Sun | 1.5 hours before / 30 minutes after | 07 4743 5910 |
| Newcastle - NTL | Virgin Australia Cargo, Newcastle Airport Williamtown Drive, Williamtown NSW 2318 Location on Google maps | Mon to Fri | 0740 to 1815 | 0412 758 000 |
| Sat to Sun | 1125 to 1815 | |||
| Newman - ZNE | Linden Logistics | Mon, to Fri | 0700 to 1730 | 08 9177 8030 |
| Sat | 0700 to 1200 | |||
| Sun | Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us | |||
| Perth - PER | Menzies Aviation 40 Sugarbird lady Road, Perth Airport | Mon to Sun | 24 Hours | 08 9479 2100 |
| Port Hedland - PHE | Port Headland Air Freight | Mon to Fri | 0700 to 1800 | 08 9140 1111 |
| Sat | 0730 to 0930 1700 to 1800 | |||
| Sun | 0930 to 1100 1700 to 1800 | |||
| Port Macquarie - PQQ | Virgin Australia Terminal, Port Macquarie Airport 99 Boundary road, Port Macquarie NSW 2444 Location on Google maps | Mon to Sun | 0900 to 1800 | 02 6583 1542 |
| Whitsunday Coast (Proserpine) - PPP | Virgin Australia Terminal Lascelles Ave, Proserpine Airport QLD 4800 Location on Google maps | Mon to Fri | 0700 to 1000 1330 to 1700 | 07 4945 5768 |
| Sat | 1230 to 1600 | |||
| Sun | 1330 to 1700 | |||
| Rockhampton - ROK | Virgin Australia Cargo Terminal Drive, Rockhampton airport QLD 4700 Location on Google maps | Mon to Sun | 0800 to 1730 | 0421 618 797 |
| Sunshine Coast (Maroochydore) - MCY | Virgin Australia Cargo, Sunshine Coast Airport | Mon to Fri | 0730 to 1300 | 0435 962 106 |
| Sat/Sun and Public Holidays | Virgin Australia service desk 1.5 hours before / 30 mins after | |||
| Sydney - SYD | Virgin Australia Cargo 273 Eleventh Street, Mascot NSW 2020 Location on Google maps | Mon to Sun | 0500 to 2300 | 02 8985 7532 |
| Tamworth - TMW | Tamworth Regional Airport, Basil brown Drive, NSW 2340 Location on Google maps | Mon to Sun | 90 mins before departure and 30 mins after arrival | 02 6761 5201 |
| Townsville - TSV | Virgin Australia Cargo | Mon to Fri | 0430 to 1700 | 0419 849 132 |
| Sat to Sun / Public Holiday | Outside of the operating hours ALL cargo lodgement and collections to be done at TSV domestic airport. | |||