Booking

Please note only guests 23 months or younger may be booked as an infant, and must be accompanied by a guest 15 years of age and over, or the parent/legal guardian – who is 13 years of age and over. To ensure the safety and comfort of all our guests, only one infant may be booked to travel with each adult or guardian. 

If booking for an infant who will turn 2 years of age during the journey, the flights must be booked as a child for the entire journey. Please contact our Guest Contact Centre on 13 67 89 to complete this booking.

Fare summary for infant bookings
  Not occupying own seat Occupying own seat
Domestic Free Full fare
Trans-Tasman 10% of full fare (excluding taxes, fees and surcharges) Full fare
Long Haul and Short Haul International Services (Excluding Trans-Tasman) 10% of the full fare (excluding taxes, fees and surcharges) 75% of the full fare (excluding taxes, fees and surcharges)

 

You can make infant bookings online or via our Guest Contact Centre. Individual considerations may be applicable for children of 24 months or older, who are unable to hold themselves upright due to illness or disability.  

Note: Any guest over 2 years of age, who is not yet 12 is classed as a child and must occupy a seat with their own ticket.

Bassinets

Bassinets are available onboard all our international long haul flights and on domestic flights operated by A330 aircraft, subject to availability. Our bassinets are designed for use by one infant at a time and size and weight restrictions listed below apply. 

Bassinets are limited, so please request a bassinet for your infant at the time of booking. Pre-allocation of bassinets is on a first come, first served basis. Please contact our Guest Contact Centre to request a bassinet.  

Maximum Bassinet Dimensions B777 Aircraft A330 Aircraft
Length 70cm / 27.5 inches 70cm / 27.5 inches
Weight 18kg / 40lbs 11kg / 24lbs

  

CoziGo (Fly Babee) Canopy

Virgin Australia permits passengers to bring their own CoziGo (Fly Babee) canopy onboard which can be used with all bassinets on our A330/B777 aircraft. For more information see the CoziGo website

Before You Travel

Infants, like adults, need the proper travel documents to travel. It is best to organise valid passports and visas for your infant well in advance of your travel date. Visit the Department of Foreign Affairs website for further information about what travel documents you need.

Check-in

Please allow 60 minutes for domestic travel, and 2 hours for international travel when checking in with an infant. Check-in team members may request proof of date of birth – extracts or copies of birth certificates are acceptable, as are immunisation books.

Check-in Limits 

Domestic and International Short Haul

Adults accompanying infants are entitled to carry infant special items as checked baggage free of charge on Virgin Australia flights, irrespective of their combined weight. These items include, but are not restricted to the following:

If the adult does not have a baggage allowance the above items can still be checked in free of charge. Other infant items, such as clothing and toys, form part of the adult's baggage allowance.

International Long Haul

Adults accompanying infants are entitled to the following checked baggage:

Adults are also entitled to carry 1 of the following infant items as checked baggage free of charge:

Carry-on Baggage

Domestic and International flights

Adults travelling with infants are entitled to take an additional 7kg carry-on baggage free of charge for essential baby products.
Baby products may include, but are not limited to:

In-flight

Infants must be nursed on an adult’s lap and restrained with an infant seatbelt whenever the seatbelt sign is illuminated. Infants can occupy a seat, on their own ticket, but only in an approved child restraint system. For more information, see travelling with Children

 

Crying Infants

Why do infants cry at certain times?

It is not uncommon for an infant to cry, and/or put their hands over their ears, during take-off and landing. Please do not be alarmed or feel embarrassed. Crying is a natural way for your infant to clear their ears – it is best to let them go.

How can I help prevent this?

To help prevent their discomfort, breastfeed or bottle-feed your infant when the aircraft begins take-off and during landing. If you are bottle-feeding, you may need to pack an extra bottle for the flight.

Cabin crew will heat bottles and assist you with preparing and washing bottles or pacifiers. There are no private areas set aside for breastfeeding, but you are welcome to feed your baby in your seat.

Baby-changing tables are available in selected onboard washrooms. For your own comfort and the comfort of fellow guests, we ask that you use these facilities rather than change your baby at your seat.