Any guest over 2 years of age who is not yet 12 years of age is classed as a child and must occupy a seat with their own ticket. If booking for a child who will turn 12 years of age during the journey, the flights must be booked as an adult for the entire journey.
|Domestic and Trans-Tasman Services||A Child seat is charged at full price.|
|International Short Haul Services (Other than Trans-Tasman)||A Child seat is charged at 75% of the full fare excluding taxes, fees and surcharges.|
|Long Haul International Services:||A child’s seat is charged at 50% to 75% of the full fare (depending on the route) excluding taxes, fees and surcharges. Note: Children travelling to or from North America in Business Class on Virgin Australia operated flights are charged at full price.|
Please allow 60 minutes for Domestic travel, and 2 hours for International travel when checking in with a child.
Check-in team members may request proof of date of birth – extracts or copies of birth certificates are acceptable, as are immunisation books.
|Checked Baggage||Carry-on Baggage|
|Domestic and International Short Haul||Children are entitled to the same baggage allowance as adults if it's included in the fare. Adults accompanying children are entitled to carry 1 car seat or booster seat per child as checked baggage free of charge, irrespective of the weight.||Children are entitled to the same carry-on baggage allowance as an adult.|
|International Long Haul||Children are entitled to the same baggage allowance as adults. If a child checks in a car seat/booster seat, it will not be carried free of charge and will represent 1 piece of their baggage allowance.|
To give your child homely comforts, pack a few little things in your child’s carry-on baggage for the flight. Some suggestions are:
Certain guest comfort items, including kids’ sleeping devices, are now permitted for use on board all Virgin Australia aircraft, where seat pitch allows. Items such as Plane Pal, Fly Tot and Jetkids Bedbox are approved for use provided they meet the below Guidelines for Use. See the below video on how these items are used onboard.
Guidelines for Use:
Example of use on Airbus A330 or Boeing 777 aircraft:
Example of use on Boeing 737 or smaller aircraft:
Additionally, please note:
Children can be anxious about new or different experiences. Explaining the processes of checking in, take off and landing can ease young minds.
Why do they cry at certain times?
It is not uncommon for children to cry, and/or put their hands over their ears, during take-off and landing. Please do not be alarmed and feel embarrassed. Crying is a natural way for a child to clear their ears – it is best to let them go.
How can I help prevent this?
Give them something to chew on, like jelly sweets, so that they are constantly chewing and swallowing. This can help prevent discomfort.
Mother/Parent Rooms at the Airport
You will find Mother's/Parents' rooms to accommodate your needs within all of our airport terminals.
For further information on locations please refer to our Airport Guides.
Virgin Australia accept the carriage of selected child restraint systems (which include car seats and harness type restraints) onboard. Approved CRSs must be certified for carriage in an aircraft and meet the acceptance criteria described below.
Note: To be considered for travel, a CRS must meet one of the below labelling/marking requirements stipulating that it meets the below standards. Wording on labels will be consistent with wording outlined below.
|Comply with Australian design standard AS/NZS 1754: 2013 and onwards|| |
Approved Label for Aircraft Use
*May be certified for Forward or Rear facing use, Forward only use or Rear facing only use.
|Comply with United States FAA design standard FMVSS No. 213||Have two markings: ‘This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards” and in red lettering: ‘This Restraint is Certified for Use in Motor Vehicles and Aircraft’.|
|Be approved under United States FAA process TSO-C100b||Be permanently and legibly marked ‘TSO-C100b’.|
|Be approved under United States FAA process 21.305(d)||Be clearly marked showing FAA approval under 21.305(d) and bear the label ‘FAA Approved in Accordance with 14 CFR 21.305(d)’.|
|Be approved under United Nations ECE (Economic Commission for Europe) Regulation No. 44|| |
|Be clearly marked with a label showing the CRS has been certified to CMVSS 213 or 213.1|| |
In addition to the above, car seats must meet the following criteria prior to being considered for travel:
If accepted for carriage, car seats must also be:
Virgin Australia does not provide, but permits use of the CARES Child Restraint onboard for infants and children. This device must have the original label intact and must be used in accordance with operating instructions.
The CARES restraint is generally approved for use in most seats on the aircraft and is manufactured by leading aviation restraint manufacturer AMSAFE.
Please note the CARES restraint is not approved for use in the Business class suites of our Airbus 330 and Boeing 777 aircraft.
Talk to Us
If you are planning to travel with a CRS onboard a Virgin Australia flight, we encourage you to contact our Guest Contact Centre at least 24 hours before departure.
At the Airport
A visual assessment of all devices will be conducted at check-in and onboard. All labels, supporting paperwork and operating instructions must be clearly visible and available for inspection by Virgin Australia staff, at all times.
Our priority is the safety of you, your family, our guests and crew. If it is determined that a particular device does not meet our requirements it must be checked in as checked baggage.