Specific Assistance for Children Travelling Alone

We’re here to look after our young flyers, which is why we provide assistance for Unaccompanied Minors and Young Persons Travelling Alone. Please refer to the table below for more information.

If you have made a booking for an Unaccompanied Minor, please download the Unaccompanied Minor form prior to arriving at the airport.

Overview	Unaccompanied Minor	Young Person Travelling Alone
Eligibility	May only be booked on Domestic or International Short Haul flights operated by Virgin Australia. Cannot be booked on connecting flights.	May be booked on all Virgin Australia flights including connecting flights.
Your child's journey	Your child will be escorted to the aircraft by Ground Crew, supervised on board the aircraft by Cabin Crew and then released into the care of the person nominated on the Unaccompanied Minor form.	Your child will only be supervised in the event of a flight disruption.
Age of passenger	5-11 years old - Must be booked as an Unaccompanied Minor 12-15 years old - Optional to be booked as an Unaccompanied Minor or an adult	12-17 years old - Optional to be booked as a Young Person Travelling Alone
Fees	For Domestic flights: An Unaccompanied Minor fee of $55 will apply. For International flights: An Unaccompanied Minor fee will apply depending on port of departure, as listed below. Departing from: Australia: AUD 95 New Zealand, Cook Islands: NZD 99 Indonesia: IDR 934,000 Fiji: FJD 143 Papua New Guinea: PGK225 Samoa: WST 175 Tonga: TOP 150 Solomon Islands: SBD 530 Vanuatu: VUV 7600	No additional fee.

How to book Specific Assistance

	Unaccompanied Minor	Young Person Travelling Alone
Gather required information	Child’s full name and date of birth Contact details of parent/guardian who will sign the Unaccompanied Minor form Name, address, phone number and relationship to child of the person escorting the child on departure and collection on arrival Create a Booking Password (provided to us to keep your booking details private) Any special instructions (e.g. allergies, medical conditions, fear of flying)	Child’s full name and date of birth Contact details of parent/guardian
Make a booking	Unfortunately, bookings cannot be made online. To make a booking, please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia. Children travelling alone are eligible to be booked in all cabins, including Economy X, Premium and Business Class.
Prepare Check-in documents	Proof of age - this may be in the form of a birth certificate, birth extract or passport. Unaccompanied Minor form – to be completed and presented at the check-in counter.	No additional requirements.

Unaccompanied Minor

Young Person Travelling Alone

Gather required information

Child’s full name and date of birth
Contact details of parent/guardian who will sign the Unaccompanied Minor form
Name, address, phone number and relationship to child of the person escorting the child on departure and collection on arrival
Create a Booking Password (provided to us to keep your booking details private)
Any special instructions (e.g. allergies, medical conditions, fear of flying)

Child’s full name and date of birth
Contact details of parent/guardian

Make a booking

Unfortunately, bookings cannot be made online. To make a booking, please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia.

Children travelling alone are eligible to be booked in all cabins, including Economy X, Premium and Business Class.

Prepare Check-in documents

Proof of age - this may be in the form of a birth certificate, birth extract or passport.

Unaccompanied Minor form – to be completed and presented at the check-in counter.

No additional requirements.

Unaccompanied Minor Form

Please complete this form for each Unaccompanied Minor travelling and present at the check-in counter. This form must be signed by the child’s Parent/Legal Guardian, which must match the details recorded in the booking.

Independent Travel Criteria

Children travelling alone need to satisfy our Independent Travel Criteria or they are required to travel with a Carer. They will need to be able to perform the following tasks without assistance:

Consume food and beverages (cabin crew can assist with opening packaging)
Attend the toilet (including getting to and from the toilet onboard)
Administer any medication (including Epi Pens)
- Children travelling alone must be capable of self-administering their own medication. Our cabin crew are unable to administer medication. The necessary medications must be accessible in carry-on baggage.
- Children travelling alone with any medical conditions that may affect their travel, must satisfy our Medical Clearance Guidelines (PDF, 331KB).

Your child’s journey as an Unaccompanied Minor

At the airport

Photo identification is required from the person escorting the child on departure. Online check-in is not available for Unaccompanied Minor bookings, so please leave enough time to check-in, clear security and get settled at the departure gate. We recommend being at check-in at least 1 hour before departure for Domestic flights and 2 hours for International flights.

Unaccompanied Minors travelling in Business Class will be able to check-in using the Priority Check-in desks. On Domestic Business Class flights, Unaccompanied Minors will also be offered lounge access if available at the departing airport, along with one guest who must be the nominated person escorting the child on departure.

Saying goodbye

The person escorting the child on departure must remain at the airport until the flight has departed and is in the air.

For Domestic flights: The Unaccompanied Minor can be escorted to the departure gate.

For International flights: Ground staff will escort the Unaccompanied Minor through security and to the departure gate for handover to cabin crew.

In-flight

We try to seat Unaccompanied Minors together near the Cabin Crew work areas. We also aim to seat Unaccompanied Minors next to a vacant seat, however this will be determined on the day of travel.

There is a variety of in-flight entertainment options, as well as a range of food and drink choices available for purchase from the Onboard Menu. Only credit or debit cards are accepted for in-flight purchases.

Saying hello

Unaccompanied Minors will be escorted to the arrivals area by Ground Crew. For international flights, this includes assistance through Customs, Immigration and baggage collection.

Photo identification is required from the person meeting the child on arrival. This must be identical to the name on the Unaccompanied Minor form. If photo identification is not available, then three other forms of identification must be provided (e.g. Medicare Card, credit card, debit card).

If the Unaccompanied Minor is not collected, at the destination, attempts will be made to contact the person designated to meet the child at arrival, the person who escorted the child at departure or the child’s Parent/Legal Guardian. If this attempt is unsuccessful, the Police will be contacted for the safety and welfare of the child.

Your child's journey as a Young Person Travelling Alone

No additional assistance is provided, except in the event of a flight disruption. If your child’s flight is cancelled, our Cabin Crew and Ground Crew will know to keep an eye out and provide supervision at the diversion port.

We will do our best to accommodate them on another flight to their destination and if this is not possible, we will:

Arrange overnight accommodation including transfers
Always provide supervision, including in hotel accommodation
Provide food and beverage
Provide the parent/legal guardian frequent updates

To ensure your child is assisted in the event of a flight disruption, please make a booking for Specific Assistance.