Change and Cancellation Fees

Australia to North America

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

Non refundable

If you are travelling in B, Y class the following applies:

No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Australia to Hawaii

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

Non refundable

If you are travelling in B, Y class the following applies:

No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Europe/Middle East via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • AUD50 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD50 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

N/A - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by EY)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Non refundable

If you are travelling in B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Singapore (Operated by SQ)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted Within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Europe, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to South East Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to North Asia, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to South Asian Sub Continent, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Asia, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

Permitted up to 24 hours before scheduled departure time

AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Africa, via Singapore

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Africa, via Abu Dhabi

Booking Changes

Permitted up to 24 hours before scheduled departure time

No fee plus any fare difference

New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Australia to Hong Kong (Virgin Atlantic direct)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference

If you are travelling in B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:

  • Not permitted – Non refundable

If you are travelling in K, H, B, Y class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Cancellation fee AUD120 plus No-Show fee of AUD120

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Other Fees and Surcharges

Booking and Service Fee

By Credit / Debit Card - AUD30

Guest Contact Centre Fee

AUD60

Airport Service Fee

AUD60

General Information:

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.