For any reservation enquiries, please use our Reservation/General Enquiries Form.
As a result of COVID-19, our Guest Contact Centre is operating reduced hours and our Reservations Inbox is experiencing high levels of enquiries. We thank you for your patience as we work through the unprecedented backlog of enquiries.
To speak with a Guest Centre Agent, the operating hours are as follows:
Monday - Friday: 6am - 7pm AEST
Saturday, Sunday: 7am - 6pm AEST


Reservation contact numbers

If calling from Contact number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
Japan 050 6864 8006 (toll free)
China +61 7 3119 7048
Hong Kong +61 7 3119 7078
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296


We welcome all guests, including unaccompanied minors, the elderly and those with disabilities and is committed to being your airline of choice. Please contact us if you require specific needs and assistance. View Specific Needs and Assistance for more information.

We will ensure your information is included in your booking, for our team members at the airport and onboard to be made aware of any assistance you may require.

Virgin Australia address

Level 11, 275 Grey Street
South Brisbane QLD 4101

Mailing address

PO Box 1034
Spring Hill Qld 4004