Guest Contact Centre – Reservations and General Enquiries

For any reservation enquiries, please use our Reservation/General Enquiries Form.

Our Reservations Inbox is manned during standard business hours. We endeavour to reply to all enquires within five working days. If you have an urgent enquiry, please contact our Guest Contact Centre.

Our Guest Contact Centre is available to assist you 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Reservation Contact Numbers

Reservation Contact Numbers
If calling from Contact number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
China 4001202198 (toll free) / 1053504168
Hong Kong 8009 311 55 (toll free) / 852 3018 8293
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296

If you require special needs and assistance and wish to contact us, please visit the following page for the services available to you.

Vision and Hearing Impairments (TTY, Speech-to-speech relay or Internet relay services)

We will ensure your information is included in your booking, for our team members at the airport and onboard to be made aware of any assistance you may require.

Virgin Australia Address

56 Edmondstone Road
Bowen Hills Qld 4006

Mailing Address:
P O Box 1034
Spring Hill Qld 4004