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Change and Cancellation Fees

Depending on the fare rules which apply to your booking, you may have to pay change or cancellation fees if you wish to change or cancel your booking.  Please refer to the Fare Types guide for more information.

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking - see below.

Guest Contact Centre Fees

You will have to pay a service fee if you call Virgin Australia's Guest Contact Centre to make, change or cancel a booking. You do not have to pay a booking fee if you make a booking on Virgin Australia's website.

Type of Service Fee per Guest per booking

Reissue Service Fee

Applicable when making a change to an existing booking

AUD$50

Refund Service Fee

Applicable when cancelling your booking and requesting a refund

AUD$55

Card Payment Fee

In line with industry practice, Virgin Australia charges a surcharge for fares paid by credit cards.

Payments by credit card attract a surcharge per passenger per booking which will be added to the total price of your fare when you select your credit card type on the payment screen.

Type of Surcharge Surcharge per Guest per booking

Card Payment Fee for flights departing Australia

by Credit Card - 1.6% per booking

by Debit Card - 0.6% per booking

 

by PayPal - $23 per passenger, per booking

Credit Card Surcharge for flights departing countries other than Australia AUD $30