In-flight Entertainment Terms & Conditions

1. Virgin Australia offers Inflight Entertainment (IFE) on selected aircraft types and routes. Guests may experience various types of IFE on flights operated by Virgin Australia. The type of IFE experienced will be dependent on aircraft type, routes, availability and fare class. Not all types of IFE will be offered on all flights and some flights may have no IFE.
2. Examples of IFE that may be offered on flights operated by Virgin Australia are: Portable IFE (which may include: Wireless IFE using a Guest’s own device; Wireless IFE using a Tablet provided by Virgin Australia); Seat-back IFE (audio/video on demand)
3. Where available, seat-back IFE is offered free of charge to all Guests.
4. Where available, access to Wireless IFE via a Guest’s own device is offered free of charge to all Guests. Where portable IFE devices are available, Guests travelling on Business class fares will receive a device at no cost
5. Virgin Australia’s IFE programming schedules are subject to change at any time without notice and content may not always match the content listed in the Voyeur magazine.
6. Virgin Australia has carefully selected the media to ensure a wide variety of program choices. However, Virgin Australia does not have the ability to censor programming and accepts no responsibility for any footage shown on IFE programming which may be offensive or distressing to any Guest.
7. Guests are in control of their own devices and should shut their devices down if they find any content made available on the IFE to be unacceptable.
8. The responsibility of appropriate viewing for minors rests solely with the parent or guardian of the minor.
9. Virgin Australia is not responsible for any interruptions to the service including, without limitation, those due to acts of nature, power failure, satellite signal failure or any other cause.
10. Virgin Australia is not responsible if IFE is not available on a flight due to a technical fault or serviceability issues.
11. Where Wireless IFE is available and the Guest’s own personal device is used, Virgin Australia is not responsible for battery life or charging of devices. It is the responsibility of the Guest to ensure that the appropriate IFE application or software has been downloaded on the device and that the activation process is complete prior to boarding the aircraft. Virgin Australia is not responsible if a Guest’s device is unable to connect to the Wireless IFE system. Content on our IFE is for single viewing only and Guests agree not to share devices.
12. Guests are prohibited from:
i. downloading, transferring, copying or exploiting any content;
ii. selling, renting, leasing, distributing, broadcasting, sublicensing or otherwise assigning any right to any content to any third-party or removing any proprietary notices or labels on any content, and
iii. circumventing, removing or deactivating any of the content protections in the IFE or the customer’s device.
13. Educational content made available through the IFE programming is provided by third party services providers and Virgin Australia excludes any warranties as to the accuracy, reliability or completeness of such content. Any educational content viewed is not intended to be, and should not be construed as legal, financial, or other professional services advice of any kind.
14. Guests must comply with any crew instructions to shut down their device in circumstances reasonably required by Virgin Australia.
15. IFE content accessible may include MA 15+ films.
16. We will not issue Virgin Australia-provided devices to Guests under the age of 15.
17. If the guest is under 15, the parent/guardian who makes the booking for the guest consents to the under 15 accessing our IFE.
18. If the under 15 guest’s parent/guardian is not prepared to give this consent, the parent/guardian acknowledges that they will ensure that if the under 15 guest travels with a device, then that device is either disabled so it cannot receive the Content, or they will make our cabin crew aware that the under 15 cannot view the Content and authorise our cabin crew to enable the parental controls on the device. If an unaccompanied minor [UMNR] travels on a flight where seat-back IFE is available, the parent/guardian consents to our cabin crew enabling the parental controls on the seat back system.
19. If we make the IFE Content available to an under 15 on the under 15’s device, the parent/guardian who makes the guest’s booking agrees that we are making the content available on behalf of, and as the parent/guardian’s agent.
20. The parent/guardian who makes a booking for an UMNR acknowledges that if consent is given for the UMNR to view IFE programming (wireless or seatback): (i) the UMNR will be given access to Virgin Australia’s IFE content, which may include MA15+ content; (ii) Virgin Australia cabin crew will use reasonable endeavours to enable the parental controls to the level requested by the parent/guardian at the time a flight booking is made; and (iii) neither the UMNR nor anyone claiming through or on behalf of the UMNR will have any claim against the carrier or any of its officers, agents and employees in respect of the in-flight entertainment that is viewed (or not viewed) by the UMNR.