Fare Conditions Economy Reward flights
Flight Changes

Permitted, subject to availability.

Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector.

Changes to routing may result in fare differences and additional restrictions.

Domestic: All changes are subject to a 4,500 Point or $35 charge per guest per booking.

International: All changes are subject to a 7,500 Point or $60 charge per guest per booking.

Name changes are not permitted.

Voluntary Cancellations

Cancellations and refunds are permitted prior to commencement of any travel.

Domestic: Cancellations must be requested at least 24 hours prior to first scheduled departure, and refunds are subject to a 4,500 Point or $35 charge per guest per booking.

International: Cancellations must be requested at least 24 hours prior to first scheduled departure, and refunds are subject to a 7,500 Point or $60 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in but do not fly will not be eligible for a refund or credit.

Inflight Entertainment

Domestic: Included (if offered).

International Short Haul: Available for purchase (if offered)

International Long Haul: Included

Food and Beverage

Domestic: Included on services between Brisbane, Sydney or Melbourne to Perth.
Included on services between Sydney or Melbourne to Canberra.
Included on all Virgin Australia Regional Services.
All other flights - Tea/Coffee/Water included.
Food available for purchase.

International Short Haul: On direct flights between Australia and Bali or Australia and Phuket all economy guests receive a complimentary meal and selected beverages.
All other flights - Tea/Coffee/Water included.
Food available for purchase.

International Long Haul: Included

Checked Baggage

 1 piece included (weighing up to 23kg) on Domestic and International Short Haul services.

2 pieces included (weighing up to 23kg each) on services to Los Angeles.

30kg included on services to Abu Dhabi.

An additional allowance may apply depending on your Velocity membership level at the time of travel.

Extra Leg Room Available for purchase.
Advanced Seat Selection  Available at time of booking or at check-in.
Priority Check in Depending on your Velocity membership level (where offered).
Priority Boarding  Depending on your Velocity membership level (where offered).
Lounge Entry Depending on your Velocity membership level or purchase of Lounge membership on Domestic and Trans-Tasman services (where offered).