Help Centre

Itineraries and Flight Reminder Emails

Our new booking system generates new Itineraries and Flight Reminder Emails, which have a different look and feel to our previous documents. While they may appear unfamiliar, they will still provide you with the same information and functionality as before.

Examples of the old and new Virgin Australia itineraries


If have a Migrated Booking – a booking made prior to 12 January 2013 – some of your booking details (such as your flight number) may have changed too. While the details listed on your Itinerary and Flight Reminder Email may appear different, you can still use and quote your original booking reference. We encourage you to print your itinerary and take it with you to the airport.