We are here to support Bonza passengers stranded mid-journey by offering complimentary space-available travel on Virgin Australia-operated flights to the airport nearest to your final planned Bonza destination.*
Please complete this booking request form and attach proof of your Bonza booking (invoice or booking confirmation with destination and date of travel). Once your Bonza booking has been validated, a customer service representative will contact you in 1-2 business days and help you find the most suitable flight.
If you have any specific assistance requests or are due to travel in the next 48 hours, please contact the Virgin Australia Guest Contact Centre on 13 67 89.
*Terms & conditions
- Customer must be in a location in which they do not reside and hold a current booking with Bonza for a flight that will return the customer to their original port of departure (Eligible Bonza Customer).
- Subject to space available (standby availability), Virgin Australia will offer an Eligible Bonza Customer an Economy class seat on a Virgin Australia operated flight, to a port (where Virgin Australia operates) nearest to customer’s original destination with Bonza.
- Virgin Australia will determine, in its sole discretion, whether a customer is an Eligible Bonza Customer and whether space is available on a Virgin Australia operated flight for the Eligible Bonza Customer.
- Flights are subject to Virgin Australia’s Conditions of Carriage, Economy Choice fare rules, Baggage Policy, Privacy Policy and other relevant policies, which are located on the Virgin Australia website at www.virginaustralia.com.
- If a customer requires specific assistance, they must notify a Virgin Australia customer service representative of their requirements. Refer to our website for more information about assistance which Virgin Australia can provide.
- Virgin Australia flight times and schedules are not guaranteed.
Privacy collection notice
Virgin Australia Airlines Pty Ltd is collecting your personal information to validate your eligibility for complimentary space-available travel on Virgin Australia-operated flights to the airport nearest to your final planned Bonza destination. If we are unable to collect your personal information, we will not be able to validate your eligibility and provide you with a booking. If you’re completing this form on someone else’s behalf, make sure you have their permission. We’ll handle personal information in accordance with our Privacy Statement and Privacy Policy. They include details about making a privacy complaint or an access or correction request, and when we may share personal information with third parties (including those located overseas).