Experience

Extra Legroom Eligibility Criteria

Please note, this criteria applies to flights prior to 21 May 2017, for flights on or after this date see Economy X Terms and Conditions

Extra Legroom Eligibility Criteria 

To be seated in an Exit Row seat, you must:

  • Be 15 years or older
  • Be physically able to reach, locate and operate the emergency exit window or door, and to quickly pass through the exit
  • Be able to understand and acknowledge instructions given by our Cabin Crew in English about the tasks you will be expected to perform in an emergency evacuation and read the safety card provided by our Crew for that purpose
  • Be able to check outside conditions and respond to cabin crew commands before opening an exit
  • Be able and willing to assist the Crew and other passengers in the evacuation of the aircraft
  • Not have any condition (be it a consequence of age, frailty, injury, physical or psychological disability, mobility, vision or hearing impairment, sickness, injury or anything else) which may prevent you from performing the duties listed above
  • Not be travelling with a carer, a guide dog or an assistance animal
  • Not be carrying an infant
  • Not require the use of an extension seat belt

Important Information

  1. If your circumstances change and you subsequently cannot meet the above safety requirements, please call the Guest Contact Centre prior to travel to remove the Emergency Exit row seat. You will receive a refund to the original form of payment for any Extra Legroom fee paid, if applicable.
  2. All carry-on baggage must be stowed in the aircraft overhead locker for taxi, takeoff and landing.
  3. Terms and Conditions
  4. All carry-on baggage must be stowed in the aircraft overhead locker for taxi, takeoff and landing. Seat may or may not recline.
  5. Fees quoted are per person, one way, for each sector in the applicable booking currency of country of origin or purchase. The applicable fee will be the fee published on our website at the time you purchase the service.
  6. Virgin Australia does not guarantee particular seats, even if your reservation is confirmed. We commit that if you have pre-purchased Extra Legroom seating, subject to availability, aircraft type, operational and safety requirements, we will seat you in an exit row seat.
  7. In the rare instances that we are unable to accommodate you in an Extra Legroom seating, the Extra Legroom fee can be refunded to the original form of payment.
  8. Extra Legroom seating is not available on flights operated by our codeshare partners.
  9. If your circumstances change and you subsequently cannot meet the above safety requirements, please call the Guest Contact Centre prior to travel to remove the Extra Legroom reservation. You will receive a refund to the original form of payment for the Extra Legroom fee paid.
  10. Velocity Points can only be redeemed for the Extra Legroom fee when making a Velocity Reward Seat or Any Seat booking. Velocity Members will not earn Velocity Points or Status Credits on the amount paid for Extra Legroom seating.
  11. Flight changes made from a direct flight to connecting flights will attract a new Extra Legroom fee applicable for the additional sector within the connection, as set out above. This fee will be payable at the time of the change.
  12. If you upgrade to Business Class in accordance with your fare rules you will not be entitled to a refund of the Extra Legroom fee.
  13. Extra Legroom fees are non-transferable.
  14. Cancellations and changes to flight bookings with Extra Legroom seating may be made via the Guest Contact Centre, in accordance with the Fare Rules applicable to your booking.
  15. Bookings with Extra Legroom seating cannot be changed or cancelled online.

Terms and Conditions

  1. All carry-on baggage must be stowed in the aircraft overhead locker for taxi, takeoff and landing. Seat may or may not recline.
  2. Fees quoted are per person, one way, for each sector in the applicable booking currency of country of origin or purchase. The applicable fee will be the fee published on our website at the time you purchase the service.
  3. Virgin Australia does not guarantee particular seats, even if your reservation is confirmed. We commit that if you have pre-purchased Extra Legroom seating, subject to availability, aircraft type, operational and safety requirements, we will seat you in an exit row seat.
  4. In the rare instances that we are unable to accommodate you in an Extra Legroom seating, the Extra Legroom fee can be refunded to the original form of payment.
  5. Extra Legroom seating is not available on flights operated by our codeshare partners.
  6. If your circumstances change and you subsequently cannot meet the above safety requirements, please call the Guest Contact Centre prior to travel to remove the Extra Legroom reservation. You will receive a refund to the original form of payment for the Extra Legroom fee paid.
  7. Velocity Points can only be redeemed for the Extra Legroom fee when making a Velocity Reward Seat or Any Seat booking. Velocity Members will not earn Velocity Points or Status Credits on the amount paid for Extra Legroom seating.
  8. Flight changes made from a direct flight to connecting flights will attract a new Extra Legroom fee applicable for the additional sector within the connection, as set out above. This fee will be payable at the time of the change.
  9. If you upgrade to Business Class in accordance with your fare rules you will not be entitled to a refund of the Extra Legroom fee.
  10. Extra Legroom fees are non-transferable.
  11. Cancellations and changes to flight bookings with Extra Legroom seating may be made via the Guest Contact Centre, in accordance with the Fare Rules applicable to your booking.
  12. Bookings with Extra Legroom seating cannot be changed or cancelled online.