IMPORTANT INFORMATION

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Experience

Virgin America

 

Virgin Australia is proud to be a Codeshare partner with Virgin America, our sister airline based in San Francisco.

Our partnership with Virgin America offers you the choice to fly and experience the Virgin brand on connecting services to/from Los Angeles to 11 cities in the United States and 1 in Mexico.

Our partnership offers Velocity Frequent Flyer members the ability to earn and redeem Velocity frequent flyer points and gain status credits on eligible flights. Other service benefits including the use of Virgin America lounge at Los Angeles for Velocity Platinum and Gold Members. 

Visit the Virgin America website.

Network

 

Virgin Australia codeshares on Virgin America's non-stop services between Los Angeles and Boston, Chicago, Dallas, Fort Lauderdale, Las Vegas, Newark, Seattle and Washington D.C, using A320 and A319 aircraft. The partnership also offers 5 Interline destinations across the United States and Mexico.

 

In the Air

Virgin America First Class

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  • Priority security check and boarding
  • Enjoy the curated menu of premium snacks and complimentary meals on flights over two hours
  • Complimentary in-flight entertainment system with access to newly released movies, live TV, and music videos.

Virgin America Main Cabin Select

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  • Priority security check and boarding
  • Complimentary food and drinks from the in-flight eats
  • Complimentary in-flight entertainment system.

Virgin America Main Cabin

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  • Sleek black leather seats
  • On-Demand inflight entertainment of your choice
  • On-Demand selection of food and drinks.

Check-in and Transfers

Transfers 

Virgin Australia codeshares on Virgin America operated services. Please check your itinerary and ensure you check-in with the operating airline.

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In.

Arriving in Australia

On arrival in Australia, all guests must clear immigration and customs before proceeding to domestic transfer area.

Complimentary intra-terminal transfers are offered between domestic and international terminals for connecting guests in Sydney and Brisbane.

Please select your city to view a transfers map and instructions: 

Arriving in Los Angeles

When arriving from Australia on Virgin Australia operated flights into Tom Bradley International Terminal in Los Angeles, all guests must collect their baggage and proceed through Customs. Once cleared into the United States, please proceed to Terminal 3 for Virgin America operated flight.

When connecting from Virgin America operated flight via Los Angeles to Australia, your bags will be through checked to your final destination. On arrival in Los Angeles, if you are already holding a boading pass for your Virgin Australia flight, follow signs to Tom Bradley International Terminal and confirm the VA departure gate.

Baggage

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector.  The operating carrier of each sector is detailed in your itinerary. View the Virgin Australia carry-on baggage guidelines.  

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience. 
Your included baggage allowance depends on the fare purchased and your Velocity membership level at time of travel. For more information see Checked Baggage.

Excess Baggage 

For details on excess baggage charges and options for pre-purchase of additional baggage for Virgin Australia and Virgin America operated flights see Checked Baggage.

Lounge Access

Virgin Australia Lounge Access 

We’ve raised the bar. 

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights.

Virgin America Lounge Access

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Velocity Platinum and Gold members and Guests travelling in Business class on VA codeshare services operated by Virgin America receive complimentary entry into the Virgin America Loft in Los Angeles.

For full terms and conditions and more information, please visit International Lounge Access.   

Frequent Flyer

Virgin Australia and Virgin America frequent flyer members can earn and redeem points and status credits on selected services on both airlines through our reciprocal frequent flyer programs. Eligible Velocity Frequent Flyer members can also enjoy numerous benefits from priority airport check-in, priority boarding, priority baggage handling, priority screening and access to selected airline lounges.

Become a Velocity Frequent Flyer.

On services operated by
Virgin America with a VA or VX flight number
Velocity Platinum members Velocity Gold members Velocity Silver members
Earn Velocity Points tick yes tick yes tick yes
Redeem Velocity Points tick yes tick yes tick yes
Earn Status Credits tick yes tick yes tick yes
Priority airport check-in tick yes tick yes tick yes
Priority boarding tick yes tick yes tick yes
Priority baggage handling tick yes tick yes no
Priority screening tick yes tick yes no
Access to the Virgin America Loft lounge at the Los Angeles Airport# Access plus one guest Access plus one guest no 

 

# Eligibility for lounge access varies according to your fare class, Velocity membership level and destination. For information on worldwide lounge access, simply select your eligibility from the drop down box on Virgin Australia’s International Lounge Access Guide .

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For full terms and conditions and more information, please visit Benefits at a Glance.