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Fare Promise
Terms and Conditions

  1. For full terms, conditions and eligibility criteria visit virginaustralia.com/farepromise
  2. Find an eligible fare on an eligible third party website and our Guest Contact Centre will match it AND give you 500 Velocity Points
  3. Eligible fares are domestic Virgin Australia full priced fares quoted in AUD with the same booking conditions, flight numbers, fare types and inclusions
  4. Eligible third party websites are those that end in ‘.au’ and are operated by a licenced Australia travel agent
  5. Non-mandatory taxes and fees (eg credit card fees) do not form part of Fare Promise claims