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Bookings

Cargo Lodgement & Collection Locations

Select your location from the table below:


For all passenger booked animal travel please visit the Travelling With Pets page. 

Adelaide - ADL

Cargo Handler Pak Fresh
Contact Details

08 8234 4222 
0450 021 247

sales@pakfresh.com.au

3 Comley Street
Adelaide Airport
SA, 5950

Location on Google Maps
(Entrance from rear of building only)

Business Hours Mon to Sat: 0430 to 2100
Sun: 0800 to 1600
Public Holidays: 0800 to 1200

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Passenger VA Flights

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

30 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

45 mins after arrival

Cool room capacity

1,000sqm Chiller, 50 sqm Freezer

EFTPOS Facilities Yes
Freighter Handling Pak Fresh
0404 541 109
adlfreighter@pakfresh.com.au

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

Albury - ABX

Cargo Handler Aus Flight Handling
Contact Details

02 6023 3754

abx.airport@virginaustralia.com

Albury Airport

69 Airport Drive, Riverina Highway, Albury NSW 2640
Location on Google Maps

Business Hours Mon to Fri: 0800 to 1700
Sat: 0800 to 1500
Sun: hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

No

EFTPOS Facilities Yes

Alice Springs - ASP

Cargo Handler Oceania Aviation
Contact Details

08 8953 5600

asp.airport@virginaustralia.com

Alice Springs Airport,

Santa Teresa Road,
Alice Springs NT 0870
Location on Google Maps

Business Hours

Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 30 min after arrival of all Virgin Australia flights.

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Not available

Cool room capacity

No

EFTPOS Facilities Yes

Ayers Rock (Uluru) - AYQ

Cargo Handler Oceania Aviation
Contact Details

08 8956 3419

AYQ.Airport@virginaustralia.com

Connellan Airport (Ayers Rock)
Yulara, NT 0872
Location on Google Maps

Business Hours Mon to Sun: Open 90 mins before departure of all Virgin Australia flights and will close 30 min after arrival of all Virgin Australia flights.

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

No

EFTPOS Facilities Yes

Brisbane - BNE

Cargo Handler Menzies
Contact Details

07 3171 4410

bne.vacargo@menziesaviation.com

1 Rosa Street (Off Qantas Drive)
Brisbane Airport, Eagle Farm QLD 4009
Location on Google Maps

Business Hours Mon to Thur: 0400 to 0100
Fri to Sun: 0400 - 2300

Lodgement Hours 

For all flights to Perth the lodgement cut-off time is -90 for all Products

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure for all other Ports

All other Cargo: Closes 90 mins before departure 

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes – Passenger VA Flights

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

x2 cool room set at 2.5 Degrees
approx 250 m2

EFTPOS Facilities Yes
Freighter Handling Menzies Aviation
07 3171 4410
bnecgosup@menziesaviation.com
bne.vacargo@menziesaviation.com

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

Broome - BME

Cargo Handler KD National Services
Contact Details

0418 810 004

kdnational@bigpond.com

6A Coghlan Street (next door to AVIS car rentals)
Broome, WA 6725
Location on Google Maps

Business Hours Mon to Fri: 0900 to 1600
Sat: 0900 to 1200
Sun: Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

No

EFTPOS Facilities Yes

Cairns - CNS

Cargo Handler Menzies Aviation
Contact Details

0409 176 111

cnscgova@menziesaviation.com 

Building 74, Airport Ave
Cairns International Airport
Location on Google Maps

Business Hours

Mon to Fri: 0430 to 2230
Sat & Sun: 0430 to 1900

Public Holidays are open to suit our customers 

Lodgement Hours 

Express, Sameday,
Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure 

Handover Hours 

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival 

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

45 mins after arrival

Cool room capacity

24 Ft Reefer Container

EFTPOS Facilities Yes
Freighter Handling

Menzies Aviation

0409 176 111

cnscgova@menziesaviation.com 

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

Canberra - CBR

Cargo Handler Pak Fresh
Contact Details

02 6247 1157

canberra@pakfresh.com.au

8 George Tyson Drive,
Canberra Airport ACT 2609
Location on Google Maps

Business Hours

Mon to Fri: 0600 to 1900
Sat, Sun and Public Holidays: CLOSED

Lodgement Hours 

Express, Sameday,
Perishable and Unitised Cargo: Closes 60 mins before departure

 

All other Cargo: Closes 90 mins before departure 

Handover Hours 

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival 

Dangerous Goods Capability

Yes - Passenger VA Flights

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

45 mins after arrival

Cool room capacity

24ft Reefer container

EFTPOS Facilities Yes

Christmas Island - XCH

Cargo Handler Christmas Island Removals
Contact Details

08 9164 8521

ciremove@pulau.cx

Christmas Island Removals
Gaze Road, Christmas Island WA 6798
(Just near the stop sign at the bottom of the hill)

Business Hours

Mon to Fri: 0700 to 1600

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes

Please contact The Freight Shop via the phone number or email address above for further details.

Cargo AVI Capabilities

Not available

Cool room capacity

Please contact The Freight Shop via the phone number or email address above for further details.

EFTPOS Facilities No

Cocos Islands - CCK

Cargo Handler Freight Shop
Contact Details

08 9477 6088

perth@freightshop.com.au

Airport, Cocos Islands
Location on Google Maps

Business Hours

Mon to Sun: 0700 to 1430

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes

Please contact The Freight Shop via the phone number or email address above for further details. 

Cargo AVI Capabilities

Not available

Cool room capacity

Please contact The Freight Shop via the phone number or email address above for further details.

EFTPOS Facilities Not 

Coffs Harbour - CFS

Cargo Handler Oceania Aviation
Contact Details

02 6658 0696

cfs.airport@virginaustralia.com

Coffs Harbour Regional Airport, Aviation Dr,
Coffs Harbour, NSW 2450
Location on Google Maps

Business Hours

Mon to Sun: 1050 to 1630

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Darwin - DRW

Cargo Handler Dnata
Contact Details

08 8927 0411
0413 888 449

drw_flightops@dnata.com.au

4b Lancaster Road
Marrara NT, DRW, 0821
Location on Google Maps

Business Hours

Mon to Fri: 0700 to 1830
Sat and Sun: 1100 to 1800

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

2 x 20ft Chillers

EFTPOS Facilities Yes

Emerald - EMD

Cargo Handler Swissport
Contact Details

07 4987 7317

emd.airport@virginaustralia.com

Emerald Airport, 
Gregory Hwy Emerald, QLD 4720
Location on Google Maps

Business Hours

Mon: 0600 to 0900, 1100 to 1400 and 1545 to 1845
Tues: 0600 to 0900 &1100 to 1400 and 1545 to 2200
Wed: 0600 to 1345 & 1530 to 1830
Thurs: 0800 to 1430 & 1545 to 1845
Fri: 0800 to 1430 & 1545 to 1845
Sat: 0900 to 1200
Sun: 1130 to 1430 and 1545 to 1900

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity Not available
EFTPOS Facilities Yes

Geraldton - GET

Cargo Handler North West Aviation Services
Contact Details

08 9923 3626

Geraldton@virginaustralia.com

Virgin Australia Terminal
Geraldton Airport
Geraldton-Mount Magnet Road
Moonyoonooka WA 6532
Location on Google Maps

Business Hours

Mon to Sun: Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
  • Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not Available

EFTPOS Facilities Yes

Gold Coast (Coolangatta) - OOL

Cargo Handler Coast Cargo
Contact Details

07 5599 2333
0447 029 209

oolcargoops@menziesaviation.com

20 Eastern Avenue
Gold Coast Airport, Bilinga QLD 4225
Location on Google Maps

Business Hours

Mon to Fri: 0700 to 1700
Sat: 0700 to 1200
Sun and Public Holidays: CLOSED (Open to Booked Passenger Pet’s only)

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Monday - Friday only

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Weight Capacity 24,000kg, Cubic Capacity 27.9 cubic metres.

EFTPOS Facilities Yes - American Express and Cash not accepted

Hamilton Island - HTI

Cargo Handler Swissport
Contact Details

07 4946 9631

hti@aerocare.com.au

Great Barrier Reef Airport,
Hamilton Island QLD 4803
Location on Google Maps

Business Hours

Mon: 1100 to 1600
Tues to Sun: 0930 to 1430

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Inbound only

All other Cargo: Inbound only

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Not available - Inbound only

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Hervey Bay - HVB

Cargo Handler Oceania Aviation
Contact Details

07 4125 5289

hvboperations@oceaniaaviation.com

Hervey Bay Airport,
Don Adams Drive, Urangan QLD 4655
Location on Google Maps

Business Hours

Mon to Sun: Open 90 mins before departure of all Virgin Australia flights and will close 30 min after arrival of all Virgin Australia flights.

Lodgement Hours

Express, Sameday, Perishable, Unitised and all other cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Hobart - HBA

Cargo Handler Swissport (Virgin Australia Branded Building)
Contact Details

0421 053 768

hba.cargo@virginaustralia.com

102 Holyman Ave, Hobart Airport Cambridge, TAS, 7170
Location on Google Maps

Business Hours

Mon to Thurs: 0400 to 2130
Fri: 0400 to 2330
Sat: 0500 to 2130
Sun: 0500 to 2330

Lodgement Hours

Perishables: closes 120 mins before departure

All other Cargo including Express, Sameday and Unitised cargo: : Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability Yes - Passenger VA Flights
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

35 Cubic Metres - 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

EFTPOS Facilities Yes

Kalgoorlie - KGI

Cargo Handler Quick As a Wink Couriers
Contact Details

0418 956 772

quickasawinkcouriers@outlook.com

Kalgoorlie Airport, Hart Kerspien Dr, Broadwood WA 6430
Location on Google Maps

Business Hours

Monday to Fri07:00 -18:00
Sat and Sun: 08:00 - 18:00

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 60 mins before departure.

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

ICE, only when used as a refringent
RDS

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities No

Karratha - KTA

Cargo Handler Macson Freight
Contact Details

08 9144 1522

freight@macsonfreight.com

Karratha Airport, Airport Drive,
Karratha Airport WA 6714
Location on Google Maps

Business Hours

Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 30 min after arrival of all Virgin Australia flights.

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes -Inbound only between Mon to Fri 0800 to 1700 (excludes public holidays)

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Not available

Kununurra - KNX

Cargo Handler Kununurra Couriers
Contact Details

(08) 9168 1999
0417 992 377

Kununurra.couriers@westnet.com.au

2 Konkerberry Drive, Kununurra WA 6743
Location on Google Maps

Business Hours

Mon to Sun: 0900 – 1630

Lodgement Hours

Express, Sameday, Perishable,Unitised Cargo and all other cargo: Closes 60 mins before departure

Handover Hours

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Not available

Cargo AVI Capabilities

Lodgement Hours

Closes 60 mins before departure

Handover Hours

45 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Launceston - LST

Cargo Handler Aus Flight Handling (Virgin Australia Branded Building)
Contact Details

0412 990 191

lstfreight@ausflighthandling.com.au

1 / 277 Evandale Road, Western Junction 7212 (across the road from Bargain Car Rentals)
Location on Google Maps

Business Hours

Mon to Fri: 0415 to 1800
Sat: 0515 to 1530

Sun and Public Holidays: Closed (open to booked passenger pets only through the airport terminal)

Lodgement Hours

Express, Sameday, Perishable, Unitised Cargo and all other cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 30-45 mins after arrival

Express, Sameday, Perishable and all other cargo:30- 45 mins after arrival

Dangerous Goods Capability

Yes - Passenger VA Flights

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

35 Cubic Metres - 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

EFTPOS Facilities Yes
Freighter Handling Aus. Flight Handling
lstfreight@ausflighthandling.com.au
0412 990 191
Dangerous Goods Capability on VA Freighter Flights - No

Mackay - MKY

Cargo Handler Swissport (Virgin Australia Branded Building)
Contact Details

0421 058 310

Mackay.Freight@virginaustralia.com

Building 11, Roy Steen Street,
Mackay Airport QLD 4740
Location on Google Maps

Business Hours

Mon to Sun: 0500 - 1330, 1530 - 1730
Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Melbourne - MEL

Cargo Handler Menzies
Contact Details

03 8340 8154

melva@menziesaviation.com

1 Apac Drive, Melbourne Airport,
Tullamarine, VIC, 3045
Location on Google Maps

Business Hours

Mon to Fri: 0400 to 0100
Sat and Sun: 0500 to 2359

Lodgement Hours 

For all flights to Perth the lodgement cut-off time is -90 for all Products 

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure for all other Ports

All other Cargo: Closes 90 mins before departure 

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes – Passenger VA Flights

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

4m x 4m

EFTPOS Facilities Yes (Does not accept American Express, Credit card surcharge of 4%)
Freighter Handling Menzies Aviation
03 8340 8146
melva@menziesaviation.com

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

Mildura - MQL

Cargo Handler Aus Flight Handling
Contact Details

03 5023 4690

mql.airport@virginaustralia.com

Mildura Airport, Cnr Sturt Hwy & Wallnut Ave,
Mildura VIC 3500
Location on Google Maps

Business Hours

Mon to Sun: 1000 to 1230

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes (Does not accept American Express, Credit card surcharge of 4%)

Mount Isa - ISA

Cargo Handler Swissport
Contact Details

07 4743 5910

isa.airport@virginaustralia.com

Virgin Australia Terminal Mount Isa Airport,
Barkly HWY, Mount Isa QLD 4825
Location on Google Maps

Business Hours

Mon to Thurs: 0715 to 1015
Fri: 1145 to 1445
Sat to Sun: Closed

Lodgement Hours

Express, Sameday, Perishable, Unitised Cargo and all other cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Newcastle - NTL

Cargo Handler Oceania Aviation
Contact Details

0412 758 000

ntloperations@oceaniaaviation.com

Virgin Australia Cargo,
Loading dock, Newcastle Airport, Williamtown Drive,
Williamtown NSW 2318
Location on Google Maps

Business Hours

Mon: 0530 to 1815
Tues:
0730 to 1815
Weds: 0730 to 2200
Thurs and Fri:
0615 to 2200
Sat:
0530 to 0830, 1300 to 1500 
Sun:
1110 to 2200

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 30 mins after arrival

Express, Sameday, Perishable and all other cargo: 30 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Newman - ZNE

Cargo Handler Linden Logistics
Contact Details

08 9177 8030

newmantollpr@lindenlogistics.com

Newman Airport Freight Shed area,
Newman Airport
Location on Google Maps

Business Hours

Mon to Fri: 0700 to 1730
Sat: 0700 to 1200
Sun: Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Not available

Onslow - ONS

Cargo Handler North West Aviation Services
Contact Details

08 9466 6532

ONS.airport@virginaustralia.com

16 Onslow Road,
Western Australia, 6710
Location on Google Maps

Business Hours

Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 20 min after arrival of all Virgin Australia flights.

Lodgement Hours

 

Express, Sameday,
Perishable and Unitised Cargo: Closes 60 mins before departure

 

All other Cargo: Closes 90 mins before departure

 

Handover Hours

 

Unitised cargo: 60 mins after arrival

 

Express, Sameday, Perishable and all other cargo: 20 mins after arrival

 

Dangerous Goods Capability

Limited, Only ICE when used a refringent & RDS commodities

Cargo AVI Capabilities

Lodgement Hours

Closes 60 mins before departure

Handover Hours

20 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Perth - PER

Cargo Handler Menzies Aviation
Contact Details

08 9479 2186

per.vacargo@menziesaviation.com 

4 Anson Road
Perth Airport
Location on Google Maps

Business Hours

Mon to Sat: 0300 - 0100(+1)
Sun: 0500 - 0100

Lodgement Hours 

For all flights to Brisbane, Melbourne and Sydney the lodgement cut-off time is -90 for all Products

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure for all other Ports

All other Cargo: Closes 90 mins before departure 

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes – Passenger VA Flights

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

180 tonnes at 0°c, 120 tonnes at -25°c/Rollerised chiller - x15 airline pallets inclusing AAU and 30 AV type containers

EFTPOS Facilities Yes
Freighter Handling Menzies Aviation
0407 996 803 / 0418 324 576
Per.leadinghands@skystar.com.au
Mason.Brian@menzies

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

Port Hedland - PHE

Cargo Handler Port Hedland Airfreight
Contact Details

08 9140 1111

airfreight@phaf.com.au

Port Hedland Airfreight, 29 Williamson Way,
Port Hedland Airport, 6721
Location on Google Maps

Business Hours

Mon to Fri: 0700 to 1800
Sat: 0730 to 0930 and 1700 to 1800
Sun: 0930 to 1100

Lodgement Hours

Express, Sameday, Perishable, Unitised Cargo and all other cargo: Closes 60 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable, Unitised Cargo and all other cargo: 15-30 mins after arrival

Dangerous Goods Capability

Yes - must be pre booked to ensure Dangerous Goods qualified staff are present

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

15-30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Port Macquarie - PQQ

Cargo Handler Aus Flight Handling
Contact Details

02 6583 1542

pqq.airport@virginaustralia.com

Port Macquarie Airport, 99 Boundary Street, Port Macquarie NSW 2444
Location on Google Maps

Business Hours

Mon to Sun: 0900 to 1800

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Rockhampton - ROK

Cargo Handler

Swissport (Virgin Australia Branded Building)

Contact Details

0421 618 797

rockhampton.freight@virginaustralia.com

Virgin Freight Shed, Rockhampton Airport
Terminal Drive, Rockhampton, QLD, 4700
Location on Google Maps

Business Hours

Mon to Weds: 0830 to 1100, 1315 to 1730
Thurs:
0730 to 1100, 1315 to 1730
Fri:
0730 to 1100, 1215 to 1730
Sat:
0730 to 1730
Sun:
1100 to 1730

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Sunshine Coast (Maroochydore) - MCY

Cargo Handler

Swissport

Contact Details

0435 962 106

mcy.freight@virginaustralia.com

Gate 7a, Sunshine Coast Airport, Friendship Avenue,
Marcoola QLD 4564
Location on Google Maps

Business Hours

Mon to Fri: 07:30 – 13:30
Sat, Sun and Public Holidays: Closed

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 15 mins after arrival

Express, Sameday, Perishable and all other cargo: 15 mins after arrival

Dangerous Goods Capability

Yes - Inbound only, limited to the below commodities:

  • ICE, only when used as a refringent
  • RDS
Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

Not available

EFTPOS Facilities Yes

Sydney - SYD

Cargo Handler

Menzies (Virgin Australia Branded Building)

Contact Details

02 8985 7532

syd.virgin@menziesaviation.com

273 Eleventh Street, Mascot NSW 2020
Location on Google Maps

Business Hours

Mon to Sun: 0430 to 2300

Lodgement Hours 

For all flights to Perth the lodgement cut-off time is -90 for all Products 

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure for all other Ports

All other Cargo: Closes 90 mins before departure 

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

 

If booked on an A330 add an additional 15 mins onto the lodgement and handover times

Lodgement Hours

Closes 120 mins before departure

Handover Hours

45 mins after arrival

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

35 Cubic Metres: 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

EFTPOS Facilities Yes
Freighter Handling Menzies Aviation
0403 735 214
va.freighters@menziesaviation.com

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

Townsville - TSV

Cargo Handler

Swissport  (Virgin Australia Branded Building)

Contact Details

0419 849 132

293 Ingham Rd, (Enter from Meenan Street) 
Garbutt QLD 4814
Location on Google Maps

Business Hours

Mon to Fri: 0430 to 1700
Sat to Sun: All lodgement and handover is to be done at the Virgin Australia check in terminal

Lodgement Hours

Express, Sameday, Perishable and Unitised Cargo: Closes 60 mins before departure

All other Cargo: Closes 90 mins before departure

Handover Hours

Unitised cargo: 60 mins after arrival

Express, Sameday, Perishable and all other cargo: 45 mins after arrival

Dangerous Goods Capability

Yes - Inbound only on Passenger VA Flights

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

30 mins after arrival

Cool room capacity

35 Cubic Metres: 6.06m x2.44m x2.50m, Ex 20ft Reefer Sea Container

EFTPOS Facilities No
Freighter Handling Aerocare
07 4775 7035
cargo.tsv@aerocare.com.au

Dangerous goods are accepted

Exclusion : DG for 'CARGO AIRCRAFT ONLY' (CAO) - are not permitted

 

Select your location from the table below:


For all passenger booked animal travel please visit the Travelling With Pets page. 

Auckland - AKL

Cargo Handler Menzies
Contact Details

Exports (+64) 9 256 8441
Imports (+64)9 256 8338

alan.barnett@menziesaviation.com

Corner of George Bolt Drive and Ogilvie Drive, Auckland International Airport, Auckland, NZ

Location on Google Maps

Business Hours Mon to Sun: 0500am to 1900pm

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Closes 90 mins before departure

Handover Hours

45 mins after arrival

Cool room capacity

Cool room: x5 33 sqm at 2 to 4 c

Freezer Room: x1 10 sqm up to -18c

Apia - APW

Cargo Handler Samoa Airways
Contact Details

(+685) 20683 or [+685] 8420683
cargo@samoaairways.com

(+685) 777 3706 – direct mobile contact for Mike.
olcargo@samoaairways.com

Faleolo International Airport 

Location on Google Maps

 

Business Hours Mon to Fri: 0900am to 1600pm
Sat: 0900am to 1200pm
Sun: Closed

Lodgement Hours

Cargo acceptance

Mon – Fri 1000am - 1600pm or
Cut –off time of 4hrs before flight time departure.

Handover Hours

After arrival for Express, Same Day, Animals and Perishables

After arrival for All Other Cargo

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Yes - 4 hrs before flight

Handover Hours

Minimum of 2hrs before flight departure

Cool room capacity

Not available

Brisbane - BNE

Cargo Handler dNata
Contact Details

07 3635 4610

milo.hartley@dnata.com.au

1-7 Chloris Street, Brisbane Airport, QLD 4009

Location on Google Maps

Business Hours Imports
Mon – Fri: 0600 – 1800
Sat - Sun: – 0600 – 1300

 

Export
Mon – Sun: 0400 – 2200
XPS/AOG as required

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

90 mins after arrival for Express, Same Day, Animals and Perishables

180 mins after arrival for All Other Cargo

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Yes - 120 mins before departure

Handover Hours

90 mins after arrival

Cool room capacity

6 x PMC Capacity

Christchurch - CHC

Cargo Handler Menzies
Contact Details

(+64) 3 357 3980
(+64) 272 8 41 356

rex.elisara@menziesaviation.com

5 Perimeter Road, Christchurch International Airport, CHC NZ

Location on Google Maps

Business Hours Mon to Sun: 0700am to 1730pm

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Yes - 120 mins before flight

Handover Hours

90 mins after arrival

Cool room capacity

Cool room: x5 33 sqm at 2 to 4 c

Freezer Room: x1 10 sqm up to -18c

Denpasar - DPS

Cargo Handler PT JAS
Contact Details

+62(812) 387 3866

dps.intairport@virginaustralia.com
cargo.dps@ptjas.co.id

PT JASA ANGKASA SEMESTA TBK
Cargo International area I gusti ngurah Rai international Airport
Tuban 80361 Bali Indonesia

Location on Google Maps

Business Hours Mon to Sun: 0400am to 1400pm

Lodgement Hours

2hrs before flight for Express, Same Day, Animals, Perishables and All Other Cargo

Handover Hours

90mins after arrival for Express, Same Day, Animals, Perishables and All Other Cargo

Dangerous Goods Capability

No

Cool room capacity

5 CM (285x185x190), Door height 190 x150

Gold Coast (Coolangatta) - OOL

Cargo Handler Menzies/Coast Cargo
Contact Details

07 5599 2333
0404 110 365

oolcargoops@menziesaviation.com
Ann.look@menziesaviation.com

20 Eastern Avenue, Gold Coast Airport, QLD 4225

Location on Google Maps

Business Hours Mon - Fri: 0700am to 1700pm
Sat: 0800am to 1200pm

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

60 mins after flight for Express, Same Day, Animals, Perishables and All Other Cargo

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Yes - 180 mins before flight

Handover Hours

60 mins after arrival

Cool room capacity

Weight Capacity 24,000KG, Cubic Capacity 27.9 cubic metres

Hong Kong - HKG

Cargo Handler Hong Kong Air Terminals Limited (HACTL)
Contact Details

85227532411

cs.control@hactl.comm

Location on Google Maps

Business Hours Mon to Sun: 24 hours operation

Lodgement Hours

2.5 hrs for Express
3 hrs for Shipper Buiilt
4 hrs for loose

Handover Hours

110 mins after arrival

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Lodgement Hours

Yes

Handover Hours

110 mins after arrival

Cool room capacity

Both cool room and freezer room are available, and are able to accommodate the airline ULDs storage

Honiara (Solomon Islands) - HIR

Cargo Handler Solomon Airlines
Contact Details

(+677) 748 9945
(+677) 751 6136

cargo@flysolomons.com.sb

Honiara Airport

Location on Google Maps

Business Hours Mon to Fri: 0800am to 1630pm
Sat: 0800am to 1200pm
Sun: Closed

Lodgement Hours

Before flight

Handover Hours

After arrival

Dangerous Goods Capability

No

Cool room capacity

No

Melbourne - MEL

Cargo Handler dNata
Contact Details

03 83187708
03 83187710
03 83187777

Ian.gillon@dnata.com.au

Cnr Francis Briggs road & Apac Drive, Tullamarine VIC

Location on Google Maps

Business Hours Mon to Sun: 0500am to 0000pm
(if no one is at the front desk ring the bell for attention)

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

90 mins after arrival for Express, Same Day, Animals and Perishables

180 mins after arrival for All Other Cargo

Dangerous Goods Capability

Yes

Cool room capacity

8 PMC Capacity

Nadi (Fiji) - NAN

Cargo Handler ATS Fiji
Contact Details

(679) 672 2777 Ext 2431, Ext 2430, Ext 2436

cargosupervisors@ats.com.fj

cargoha@std.com

Cruickshank Road, Nadi Airport, Fiji Islands

Location on Google Maps

Business Hours Mon to Sun: 24 hours

Lodgement Hours

180 mins before flight for Express, Same Day, Animals, Perishables and All Other Cargo

Handover Hours

90 mins after flight for Express, Same Day, Animals, Perishables and All Other Cargo

Dangerous Goods Capability

Cat 6 acceptance only , Nil Outbound DG

Cargo AVI Capabilities

Lodgement Hours

Nil Outbound AVI

Handover Hours

AVI inbound only – 90 mins after arrival

Cool room capacity

6 PMC and 4 LD3 capacity

Nuku’alofa (Tonga) - TBU

Cargo Handler ATS Tonga
Contact Details

(+676) 35449

loadcntrl@atstonga.to

Air Terminal Services (Tonga) Ltd, Fua'amotu International Airport, PO Box 15-15, Nuku'alofa, Kingdom of Tonga

Location on Google Maps

Business Hours Mon to Sun:0500am to 0000pm
(if no one is at the front desk ring the bell for attention)

Lodgement Hours

120 mins before flight for Express, Same Day

60 mins before flight for Animals and Perishables

180 mins before flight for All Other Cargo

Handover Hours

60 mins after arrival for Express, Same Day, Perishables, Animals and All Other Cargo

Dangerous Goods Capability

No

Cool room capacity

No

Port Moresby (Papua New Guinea) - POM

Cargo Handler Airlines PNG
Contact Details

(+675) 7373 7151

cargo.international@pngair.com.pg

Jacksons Airport, Port Moresby

Location on Google Maps

Business Hours Mon to Sun: 0500am to 1900pm

Lodgement Hours

2 hours before flight for Express, Same Day, Animals, Perishables and All Other Cargo

Handover Hours

2 hours after arrival for Express, Same Day, Animals, Perishables and All Other Cargo

Dangerous Goods Capability

No

Cargo AVI Capabilities

Lodgement Hours

Nil Outbound

Handover Hours

Inbound only – 2 hrs after arrival

Cool room capacity

No

Port Vila (Vanuatu) - VLI

Cargo Handler Vanuatu Terminal Services
Contact Details

(+678) 26783

Cargo@vts.vu

Bauerfield International Airport PO Box 7115 Port Vila

Location on Google Maps

Business Hours

Mon to Fri: 0730am to 1130am and 1300pm to 1700pm
Sat to Sun: 90mins prior to departure and 30 minutes after arrival

 

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

60 mins after arrival for Express, Same Day, Animals, Perishables and All Other Cargo

Dangerous Goods Capability

No

Cargo AVI Capabilities

Lodgement Hours

Yes – 120 mins before flight

Handover Hours

60 mins after arrival

Cool room capacity

No

Raratonga (Cook Islands) - RAR

Cargo Handler Air Rarotonga
Contact Details

+(68) 222 890 Ext 847

AWB-VA@airraro.co.ck

Rarotonga International Airport on Airport Services Road
Location on Google Maps

Business Hours Mon to Fri: 0700am to 1600pm
Sat: 0800am to 1200pm
Sun: Closed

Lodgement Hours

60mins before flight for Express, Same Day, Animals, Perishables and All Other Cargo

Handover Hours

30mins after arrival for Express, Same Day, Animals, Perishables and All Other Cargo

Dangerous Goods Capability

Inbound only
Nil Outbound

Cargo AVI Capabilities

Lodgement Hours

Nil Outbound
Inbound only

Handover Hours

30 mins after arrival

Cool room capacity

No

Sydney - SYD

Cargo Handler dNata
Contact Details

02 9352 7996

SYD.Cargo.SDM@dnata.com.au

Building 321 Link Rd, Mascot NSW 2020

Location on Google Maps

Business Hours

Counters open
Mon to Fri: 0400am to 19.00 pm
Sat & Sun: 0400am – 14.00 pm

Warehouse operation
Mon to Sat: 24 hours
Sun: 0400am to 24.00

Lodgement Hours

120 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Handover Hours

90 mins before flight for Express, Same Day, Animals and Perishables.

180 mins before flight for All Other Cargo

Dangerous Goods Capability

Yes

Cargo AVI Capabilities

Yes

Handover Hours

90 mins

Cool room capacity

12 PMC Capacity