About Us

Privacy Statement - Virgin Australia Holidays (Package Bookings)

Who is collecting your personal information?

Your personal information is being collected by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965). Our contact details are available on our website or you can email us at privacy@virginaustralia.com.

Collection of your personal information

Your personal information was collected by:

  • You providing your details to us during your holiday or experience booking.
  • A third party making or updating a holiday or experience booking on your behalf. 

Why do we collect your personal information?

We collect your personal information:

  • To process and make arrangements for your booking and any additional products or services you requested during the booking process.
  • To communicate with you before and after your holiday/experience.
  • To contact you by email with marketing material that may interest you. 

What would happen if we did not collect your personal information? 

If we cannot collect your personal information requested during the booking process, we will not be able to process your booking and may not be able to provide you with all or some of our other products and services.

Who will we disclose your personal information to?

  • We may disclose your personal information to our related entities including Velocity Frequent Flyer and their related entities, Virgin Australia Holidays Partners, security and law enforcement agencies, travel and booking agents and third parties who provide us with (or help us provide) products and services, including disclosure of your contact details and any health information you provided that is relevant to your booking.
  • If there is more than one person named in your booking, we may disclose your personal information to the other passenger(s).
  • In the event of an emergency, we may disclose your personal information to government departments and agencies and other support organisations involved in the emergency response, and to your family member(s) who contact us seeking information about your travel arrangements.
    Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.

Access and correction of your personal information

Our Privacy Policy located on our website contains information about how you can access or correct your personal information.

Privacy complaints

Our Privacy Policy contains information about how you can make a privacy complaint and how we will deal with a privacy complaint. You can contact our Privacy Officer at privacy@virginaustralia.com.

Overseas disclosure of your personal information

We are likely to disclose your personal information to our service providers located in Germany, India, Ireland, Israel, Japan, Malaysia, Netherlands, New Zealand, Poland, Singapore, Turkey, The Philippines, United Kingdom and United States of America.

If you are travelling to a location outside of Australia, we and/or Virgin Australia will disclose your personal information to our ground handlers, partner airline(s), hotels and other service providers connected to your package/experience booking located in that country, as well as customs and immigration agencies.

Last updated August 2017