About Us

Privacy Statement – Virgin Australia Lounge

Who is collecting your personal information?

Your personal information is being collected by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965). Our contact details are available on our website or you can email us at privacy@virginaustralia.com.

Collection of your personal information

Your personal information was collected by:

  • You providing your details to us to administer your Virgin Australia Lounge Membership.
  • You providing your details when you enter the Virgin Australia Lounge as a Virgin Australia Lounge Member or guest.
  • You providing your details when you purchase a Virgin Australia Lounge Membership or pass.

Why do we collect your personal information?

We collect your personal information:

  • To process and make arrangements relating to your Virgin Australia Lounge Membership and any related products or services.
  • To communicate with you regarding your Virgin Australia Lounge Membership or related products or services.

What would happen if we did not collect your personal information?

If we cannot collect your personal information we will not be able to process your Virgin Australia Lounge Membership or allow you to access the Virgin Australia Lounge and may not be able to provide you with all or some of our other products and services.

Who will we disclose your personal information to?

We may disclose your personal information to our related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd), our airline and non-airline partners, security and law enforcement agencies and third parties who provide us with (or help us provide) products and services, including disclosure of your contact details and any health information you provided that is relevant to your Virgin Australia Lounge Membership.

Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.

Access and correction of your personal information

Our Privacy Policy located on our website contains information about how you can access or correct your personal information.

Privacy complaints

Our Privacy Policy contains information about how you can make a privacy complaint and how we will deal with a privacy complaint. You can contact our Privacy Officer at privacy@virginaustralia.com.

Overseas disclosure of your personal information

We may disclose your personal information to the overseas countries where:

  • our third party service providers are located, that is, Germany, India, Ireland, Israel, Japan, Malaysia, Netherlands, New Zealand, Poland, Singapore, Turkey, The Philippines, United Kingdom and United States of America.

Further information about our likely overseas disclosure of personal information is contained in our Privacy Policy.