Virgin Australia Cabin Crew are responsible for providing a highly polished and professional service to ensure the highest levels of on board safety and care for our guests. The role of Cabin Crew is diverse and includes duties such as conducting safety briefings on board, assisting our special needs guests, administering first aid, preparing and delivering food and beverage services and providing exceptional customer service to ensure we exceed our guests' expectations on board our aircraft.
The nature of the aviation industry means that Cabin Crew can be affected by factors outside of their control. Candidates therefore need to be adaptable, resilient and able to work under pressure. We are looking for professionals who have the ability to deliver Virgin Australia's award winning service.
To be successful in your application, you must be able to demonstrate a genuine passion and enthusiasm for creating a memorable and quality experience for our guests and meet the minimum requirements, listed below.
Our minimum requirements:
- Minimum 18 years of age
- Australian or New Zealand citizen, or Australian permanent resident
- Passport holder ensuring unrestricted access to all Virgin Australia ports of call. If successful, your passport needs to have at least 18 months validity before commencing on a Training School
- Competency in written and spoken English
- Australian Apply/Provide First Aid Certificate for Australian Cabin Crew opportunities or Comprehensive First Aid Certificate for New Zealand based opportunities. If successful, this must have a minimum of 12 months' validity before commencing on a Training School
- Australian Responsible Service of Alcohol certificate. If successful, this must have a minimum of 6 months validity before commencing on a Training School (this qualification is not required for New Zealand based applicants)
- Extensive customer service experience in a premium environment and recent experience in a face-to-face role
- Strong interpersonal and communication skills
- Strong problem solving skills
- An excellent level of health and fitness in order to deal with the physical constraints of the job
- Availability to work a 24 hour rotating shift roster over 7 days, including weekends, weekdays, public holidays and peak holiday periods such as Christmas, New Year and Easter
- Able to reach a height of 180cm on flat feet and not be taller than 187cm
- Able to successfully obtain an Aviation Security Identification Card (ASIC)
- If applicable, you may be required to relocate to your selected port at your own expense
- Previous airline experience is not a requirement, as we look for individuals who understand and appreciate Virgin Australia's brand values and behaviours.
Our Cabin Crew opportunities are full time only.
Virgin Australia Domestic
Our Virgin Australia Domestic Cabin Crew operate the Boeing 737, Embraer 190 and Airbus 330 aircraft on our domestic and short-haul international network. Virgin Australia Domestic Cabin Crew bases are Adelaide, Brisbane, Melbourne, Perth and Sydney.
Virgin Australia Regional Airline
Our Virgin Australia Regional Cabin Crew operate the ATR72, Fokker 50, Fokker 100 and Airbus 320 aircraft and travel on our regional routes. The main Virgin Australia Regional Cabin Crew bases are Perth and Canberra.
Virgin Australia New Zealand
Our Virgin Australia New Zealand Cabin Crew operate the Boeing 737 and travel on our short haul international routes between Australia and New Zealand. The Cabin Crew bases in New Zealand are Auckland and Christchurch.
Virgin Australia International
Our Virgin Australia International Cabin Crew are based in Sydney and operate our long-haul routes on the Boeing 777 to Los Angeles and Abu Dhabi. Opportunities for International flying are only available to our current Virgin Australia Cabin Crew team members.
The recruitment process begins with your application, which must be submitted online through the Virgin Australia Careers website. Your online application should provide information about your professional and educational background to demonstrate that you meet the requirements of the role. It is also important that you take the time to read the position information carefully to make sure that your experience and skills match the role requirements.
If your application meets the minimum requirements and is short-listed, you will be invited to attend a Recruitment Day at the base you have applied. Further information about the recruitment process will be provided at the Recruitment Day.
Please refer to our Frequently Asked Questions (FAQs) for further information about the recruitment process.
To apply for Cabin Crew opportunities please visit the Current Opportunities page on the Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for our Recruitment Team to review.
In the case that there are no current opportunities, we encourage you to check the Virgin Australia Careers website and regularly follow our company page on LinkedIn for the latest job opportunities and updates.
Please note that only applications received online via our Careers website will be considered.
What working rights must I hold to be eligible to apply?
Applicants must be an Australian or New Zealand citizen, or hold Australian permanent residency at the time of submitting their application online to be eligible for Virgin Australia Cabin Crew opportunities. For further details regarding working rights in Australia we recommend you see the Australian Government’s Department of Immigration and Citizenship website.
How do I apply for a Cabin Crew position?
You can apply for a Cabin Crew position online at our Virgin Australia Careers page. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.
Can I apply for more than one base?
Candidates can only apply for one base i.e. Sydney Cabin Crew opportunities. Applications for multiple bases are not accepted. The Recruitment Team reserves the right to withdraw applications if candidates have applied for multiple bases.
Can I apply for Guest Service Agent opportunities as well as Cabin Crew?
Candidates may only apply for either Cabin Crew or Guest Services. Applications for both roles will not be accepted and will be withdrawn. We look for candidates with strong motivation to either be a Cabin Crew team member or Guest Service Agent team member.
Can I still apply even if my preferred base is not currently advertised online?
If we are not currently recruiting for your preferred base then we ask that you do not submit an application. Applications cannot be transferred to another base and requests for transfers will not be accepted. We suggest regularly checking the Virgin Australia Careers website for updates to see when we are next recruiting for your base of choice.
Can I apply if I am not 18 years of age?
You must be at least 18 years of age at the time of application to apply for a Cabin Crew role.
Can I apply if I can’t reach 180cm or if I am taller than 187cm?
Due to safety regulations, you cannot apply for a Cabin Crew role if you do not meet these requirements. You must be able to reach a height of 180cm while standing on flat feet and not be taller than 187cm. This will be assessed at the Medical Assessment.
What should I wear to the Recruitment Day?
We recommend wearing appropriate business attire to the Recruitment Day.
Can I attend a Recruitment Day in another port?
You must attend a Recruitment Day in the port in which you have applied. The information given throughout the recruitment process will be specific to each port.
How can I find out where Recruitment Days are being held?
Once Recruitment Days are scheduled at the base you have applied and your application has been short-listed to attend a Recruitment Day, you will receive an invitation via email. This email will contain all the information you need to know about the Recruitment Day i.e. the location, date, time and what to bring. Please note that Recruitment Days are organised around the operational requirements of the business and can be scheduled several weeks or months apart.
What certifications/documents will I need?
If successful throughout the recruitment process, you will require the following certificates prior to commencing on a Training School.
- Australian Apply/Provide First Aid certificate with a minimum of 12 months' validity (for Australian based Cabin Crew opportunities)
- Comprehensive First Aid Certificate inclusive of Defibrillator application with a minimum of 12 months’ validity (for New Zealand based Cabin Crew opportunities)
- CPR certificate with a minimum of 6 months validity (this is included in the First Aid Course, however if the CPR component has expired this will need to be obtained)
- Responsible Service of Alcohol certificate with a minimum of 6 months validity (for Australian based Cabin Crew opportunities only)
- Passport with a minimum of 18 months validity
Do I need to have these certifications/documents prior to attending a Recruitment Day?
You will not be required to bring these certificates or your Passport to a Recruitment Day. However, before commencing on a Training School you must ensure that you obtain all certificates and a Passport. These will be checked on your first day of Training to ensure they meet the minimum validity. Failure to obtain these certificates and a Passport may mean your position on the Training School is withdrawn.
How long does the recruitment process take and when will I start training?
The recruitment process length can vary depending on the business’s operational requirements. We do not recruit to specific numbers and hold Recruitment Days throughout the year. Therefore, if you are successful throughout the recruitment process and no training schools are available you will be placed in a Talent Pool for future training schools.
If I am not shortlisted after submitting my application online, how long will it be before I can reapply?
If your application is not shortlisted to attend a Recruitment Day, we ask that you wait 6 months before reapplying to develop your skills and experience.
If I am not progressed further after attending a Recruitment Day, how long will it be before I can reapply?
If your application is not progressed after attending the Recruitment Day, you will be required to wait 12 months before reapplying to develop your skills and experience.
Can I ask for feedback on my application if I am not progressed to the next stage?
Due to the high volume of applications received online and the large number of candidates seen at the Recruitment Days we are unable to give detailed individual feedback on your application during the initial stages of the recruitment process. Candidates are encouraged to reflect on the minimum requirements and qualities that Virgin Australia look for in all our Cabin Crew that is outlined at the Recruitment Day.
How do I find out if I will be eligible for an Aviation Security Identification Card?
For further information on an Aviation Security Identification Card (ASIC) eligibility, please view the Infrastructure government website.
If I already have an Aviation Security Identification Card (ASIC) will I need to apply for another one?
You will be required to reapply for an ASIC with Virgin Australia during your training. This cost is covered by Virgin Australia.
Do you recruit part-time Cabin Crew?
All Virgin Australia Cabin Crew are employed initially on a full-time contract.
What aircraft will I be flying on?
You will be endorsed on the aircraft that operate from your chosen port. This can range from one to three different aircraft.
What does the Cabin Crew training involve?
All Virgin Australia Cabin Crew are provided with full-time training. Cabin Crew training can run between 5 to 9 weeks depending on aircraft endorsement. You will receive more information prior to joining regarding the specific start times and days that you will be required to attend training. Training may run on weekends and public holidays. You will be required to make yourself available for early starts and late finishes.
The training is an intensive course and includes a combination of both theoretical and practical components. The course will cover the following:
- Practical safety and emergency procedures
- Dangerous goods
- Aviation first aid
- Fire safety
- Virgin Australia Style
- Grooming standards
Please note as part of the Cabin Crew training course, you will be required to swim approximately 20-50 metres unaided. You will also need to put on a life jacket while treading water. To successfully complete the training it is mandatory that you can safely complete these assessments in water.
Every 6 months you will be required to sit a theory based exam and annually you will go through a refresher course. Other courses may be required from time to time to further enhance your skills on board.
Do I get paid during training?
Your paid employment starts on the first day of training and you will be paid a trainee wage during this time. Further information will be provided during the recruitment process on remuneration.
What is the Cabin Crew Salary?
Virgin Australia Cabin Crew are employed under an Enterprise Bargaining Agreement (EBA). Further information on remuneration will be provided during the recruitment process.
Does the company pay for me to relocate?
No, relocation costs are at your own expense.