Help guides

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device.

Enter your Booking Reference or e-ticket number, last name and departing location; or retrieve your booking with your Velocity log in.

• Either select “Login” in the top right, or the “Retrieve as a Velocity member” link and enter your Velocity member number and password
• If you have multiple bookings available for check in, select the one you would like to check in for

• By default, all guests included in the booking will be pre-selected for check in
• If you do not wish to check in one or more guests from your booking, you may remove them prior to continuing
• Select “Save” or “Cancel” to return to the overview screen

• Select the red "Checked bags" text to nominate the number of bags you are travelling with, and to purchase additional baggage
• Select a guest for whom you wish to nominate checked baggage
• Use the plus and minus buttons to indicate how many bags each guest will be travelling with
• If you are also checking in for your return flight, change your journey to nominate baggage for this flight too.  
• Select “Save” or “Cancel” to navigate back to the overview screen

• Desktops/Large tablets: Select the guest you wish to choose a seat for. Once they are highlighted in red on the left hand menu, select the desired seat from the seat map. Select “Save” to save and return
• Small tablets/Mobile: Select a guest then choose a seat from the seat map. 
• If you have booked more than one flight, you can also choose to select seats for these here. 
• Select "Save" or "Cancel" to navigate back to the overview screen.

• If you wish to edit the extras that you have added to the booking, you may do so now by selecting “Edit items”. You can now add to, or remove, from your extras
• Once you are satisfied with your chosen extras, enter your preferred card and billing details, then select “Pay now” 

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device.

Enter your Booking Reference or e-ticket number, last name and departing location; or retrieve your booking with your Velocity log in.

• Either select “Login” in the top right, or the “Retrieve as a Velocity member” link and enter your Velocity member number and password
• If you have multiple bookings available for check in, select the one you would like to check in for

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device.

Enter your Booking Reference or e-ticket number, last name and departing location; or retrieve your booking with your Velocity log in.

• Either select “Login” in the top right, or the “Retrieve as a Velocity member” link and enter your Velocity member number and password
• If you have multiple bookings available for check in, select the one you would like to check in for

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device.

Enter your Booking Reference or e-ticket number, last name and departing location; or retrieve your booking with your Velocity log in.

• Either select “Login” in the top right, or the “Retrieve as a Velocity member” link and enter your Velocity member number and password
• If you have multiple bookings available for check in, select the one you would like to check in for

Visit check-in.virginaustralia.com on your desktop, tablet or mobile device.

Enter your Booking Reference or e-ticket number, last name and departing location; or retrieve your booking with your Velocity log in.

• Either select “Login” in the top right, or the “Retrieve as a Velocity member” link and enter your Velocity member number and password
• If you have multiple bookings available for check in, select the one you would like to check in for