Planning

International Long Haul

Change and Cancellation Fees

North America to Australia

Booking Changes

Permitted up to 24 hours before scheduled departure time

D Class (Advance Purchase)

  • USD$500 No Fee plus any fare difference
  • New ticket must be of equal or higher value

I Class

  • USD$400 plus any fare difference
  • New ticket must be of equal or higher value

D Class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

D Class (Advance Purchase)

  • Must upgrade to the Business brand
  • USD$500 plus any fare difference

I Class

  • USD$400 plus any fare difference

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show
*Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Permitted Before departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class

  • Not permitted - non-refundable

Permitted After departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class 

  • Not permitted - non-refundable

*For partially flown flights the residual amount will be the difference between the original fare paid less the total amount of the flights flown.

No-Show:

Ticket must be cancelled prior to departure time of any sector/leg. In the event of a No Show any fare paid will be forfeited.

North America to New Zealand

Booking Changes

Permitted up to 24 hours before scheduled departure time

D Class (Advance Purchase)

  • USD$500 No Fee plus any fare difference
  • New ticket must be of equal or higher value

I Class

  • USD$500 plus any fare difference
  • New ticket must be of equal or higher value

D Class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

D Class (Advance Purchase)

  • USD$500 plus any fare difference
  • New ticket must be of equal or higher value

I Class

  • USD$500 plus any fare difference
  • New ticket must be of equa

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show
*Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Permitted Before departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class

  • Not permitted - non-refundable

D Class

  • No Fee and any residual refunded to original form of payment.

Permitted After departure:

D Class (Advance Purchase)

  • USD$500 and any residual refunded to original form of payment

I Class 

  • Not permitted - non-refundable

*For partially flown flights the residual amount will be the difference between the original fare paid less the total amount of the flights flown.

No-Show:

Ticket must be cancelled prior to departure time of any sector/leg. In the event of a No Show any fare paid will be forfeited.

Hawaii to Australia

Booking Changes

Permitted up to 24 hours before scheduled departure time

I Class

  • USD$400 plus any fare difference
  • New ticket must be of equal or higher value

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

I Class

  • Must upgrade to the Business Brand
  • USD$400 plus any fare difference

D Class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show
*Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Permitted Before departure:

I Class 

  • Not permitted - non refundable

D Class

  • No fee and any residual refunded to original form of payment

Permitted After departure:

I Class

  • Not permitted - non refundable

D Class 

  • No Fee and any residual refunded to original form of payment

*For partially flown flights the residual amount will be the difference between the original fare paid less the total amount of the flights flown.

No-Show:

Ticket must be cancelled prior to departure time of any sector/leg. In the event of a No Show any fare paid will be forfeited.

Other Fees and Surcharges

Guest Contact Centre Fee

USD60

Airport Service Fee

USD60

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport.
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.