Planning

Domestic

Online Changes and Cancellations*

Flight Change Fee	$80 + any fare difference
Cancel Fee	$100

Booking and Service fee

Applicable for bookings made:

by Credit Card**	$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee	$35 per person, per booking. The above fee is applicable each time guests call the GCC to make, change or cancel a booking.
Airport Service Fee	$35 per person, per booking. The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Conditions

* Change and Cancellation fees are per person, per booking
** Booking and Service fee for credit card bookings is per person, per booking

Note: Payment by credit card and debit card attract a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee	$60 + any fare difference
Cancel Fee	$80

Booking and Service fee

Applicable for bookings made:

by Credit Card**	$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee	$35 per person, per booking. The above fee is applicable each time guests call the GCC to make, change or cancel a booking.
Airport Service Fee	$35 per person, per booking. The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Conditions

* Change and Cancellation fees are per person, per booking
** Booking and Service fee for credit card bookings is per person, per booking

Note: Payment by credit card and debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee	Any fare difference
Cancel Fee	$60

Booking and Service fee

Applicable for bookings made:

by Credit Card**	$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee	$35 per person, per booking. The above fee is applicable each time guests call the GCC to make, change or cancel a booking.
Airport Service Fee	$35 per person, per booking. The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Conditions

* Change and Cancellation fees are per person, per booking
** Booking and Service fee for credit card bookings is per person, per booking

Note: Payment by credit card and debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee	Any fare difference
Cancel Fee	No fee

Booking and Service fee

Applicable for bookings made:

by Credit Card**	$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee	$35 per person, per booking. The above fee is applicable each time guests call the GCC to make, change or cancel a booking.
Airport Service Fee	$35 per person, per booking. The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Conditions

* Change and Cancellation fees are per person, per booking
** Booking and Service fee for credit card bookings is per person, per booking

Note: Payment by credit card and debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Online Changes and Cancellations*

Flight Change Fee	Any fare difference
Cancel Fee	No fee

Booking and Service fee

Applicable for bookings made:

by Credit Card**	$7.70 per person, per booking

Other Fees

Guest Contact Centre Fee	$35 per person, per booking. The above fee is applicable each time guests call the GCC to make, change or cancel a booking.
Airport Service Fee	$35 per person, per booking. The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Guest Contact Centre Fee

$35 per person, per booking.

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$35 per person, per booking.

The above fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

Conditions

* Change and Cancellation fees are per person, per booking
** Booking and Service fee for credit card bookings is per person, per booking

Note: Payment by credit card and debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Domestic definition

Flight Bookings Summary

Changes and Cancellations*

	Saver Lite	Saver	Flexi	Business Saver	Business
Flight Change Fee	$80 + any fare difference	$60 + any fare difference	Any fare difference
Cancel Fee	$100	$80	$60	No fee

Booking and Service fee

Applicable for bookings made:

	Saver Lite	Saver	Flexi	Business Saver	Business
By Credit Card**	$7.70	$7.70	$7.70	$7.70	$7.70

Other fees

	Saver Lite	Saver	Flexi	Business Saver	Business
Guest Contact Centre Fee The following fee is applicable each time guests call the GCC to make, change or cancel a booking.	$35	$35	$35	$35	$35
Airport Service Fee The following fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.	$35	$35	$35	$35	$35

Saver Lite

Saver

Flexi

Business Saver

Business

Guest Contact Centre Fee

The following fee is applicable each time guests call the GCC to make, change or cancel a booking.

$35

Airport Service Fee

The following fee is applicable when a guest makes a booking at the airport. This does not include changes or cancellations.

$35

Conditions

* Change and Cancellation fees are per person, per booking
** Booking and Service fee for credit card bookings is per person, per booking

Note: Business Class is not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.

Payment by credit card and debit card attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a Booking and Service Fee online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.