Best Airline Australia Pacific
Best Airline Staff Service Australia Pacific
International short haul definition
Saver Lite Fare
For Trans-Tasman flights only on International Short Haul.
This is our discount Economy fare. Saver Lite gives you the best possible price. Guests who buy a Saver Lite fare will not be able to purchase any checked baggage allowances. If you require a checked baggage allowance, you can upgrade your fare by purchasing a baggage inclusive fare (for example our Saver or Flexi fares). Additionally, there are restrictions on changes and cancellations. Saver Lite fares are non-refundable.
In the Air
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Cabin Class |
Economy |
|---|---|
|
Food and Drink |
Food and drinks are available for purchase from our onboard menu. (Note: tea /coffee/water included) |
|
Extra Legroom |
Seating with additional legroom can be purchased. |
|
In flight Entertainment |
In-flight Entertainment is free on all flights, where available. Additional services are available for purchase if offered on board. |
On the Ground
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Baggage |
Includes 7kg carry-on baggage. This fare does not include a checked baggage allowance. Guests travelling on a Saver Lite fare can only purchase an additional baggage allowance at the airport at a higher fee, pre-purchase is not available. |
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Access to the Virgin Australia lounge |
No |
Fare Rules
|
Changes |
Name Changes Flight Time and Date Changes Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
|
Cancellations and No-shows |
Cancellations Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows |
|
Credits and Refunds |
Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable). Refunds are not available. |
|
Payment |
Instant payment required. |
Velocity Frequent Flyer
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Velocity Points and Status Credits |
Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
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Children and Infants
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Children and Infants Charges |
Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
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International short haul definition
Saver Fare
This is our standard Economy fare. Saver fares include one piece of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Saver fares are non-refundable.
In the Air
Cabin Class | Economy |
|---|---|
Food and Drink | Food and drinks are available for purchase from our onboard menu. (Note: tea /coffee/water included) |
Extra Legroom | Seating with additional legroom can be purchased. |
In flight Entertainment | In-flight Entertainment is free on all flights, where available. Additional services are available for purchase if offered on board. |
On the Ground
Baggage | Includes 7kg carry-on baggage. 1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate. |
|---|---|
Access to the Virgin Australia lounge | No |
Fare Rules
Changes | Name Changes Flight Time and Date Changes Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
Cancellations and No-shows | Cancellations Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows |
Credits and Refunds | Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable). Refunds are not available. |
Payment | Instant payment required. |
Velocity Frequent Flyer
Velocity Points and Status Credits | Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
|---|
Children and Infants
Children and Infants Charges | Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
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International short haul definition
Flexi Fare
This is our fully flexible Economy fare. Flexi fares give you the flexibility to make flight changes up to 24 hours after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg, and complimentary food and drinks package onboard. Flexi fares are refundable, subject to fees.
In the Air
Cabin Class | Economy |
|---|---|
Food and Drink | Food and drinks package included. Additional food and beverage available for purchase onboard. |
Extra Legroom | Seating with additional legroom can be purchased. |
In-Flight Entertainment | In-flight Entertainment is free on all flights, where available. |
On the Ground
Baggage | 7kg carry-on baggage. 1 Piece of 23kg checked baggage allowance included. Guests have the option to purchase up to 2 additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate. |
|---|---|
Access to the Virgin Australia lounge | No |
Fare Rules
Changes | Name Changes Flight Time and Date Changes Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
Cancellations and No-shows | Cancellations Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight. Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows |
Credits and Refunds | Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund. Credits or refunds will be for the value of the original fare (less any fee payable). Note: Refunds are not available for all forms of payment. Refunds are available via the GCC. Conditions apply – please refer General Information above. |
Payment | Instant payment required. |
Velocity Frequent Flyer
Velocity Points and Status Credits | Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
|---|
Children and Infants
Children and Infants Charges | Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
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International short haul definition
Premium Saver Fare
This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Premium Saver fares are non refundable.
In the Air
Cabin Class | Premium Economy |
|---|---|
Food and Drink | Food and drinks package included. Additional food and beverage available for purchase onboard. |
Extra Legroom | Additional leg room included in business class cabin. |
In-Flight Entertainment | Included |
On the Ground
Priority Check-in | Yes |
|---|---|
Baggage | 7kg carry-on baggage. 2 Pieces of 32kg checked baggage allowance included. Guests have the option to purchase multiple additional bags at 32kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre or at the airport for a higher rate. |
Access to the Virgin Australia lounge | No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests travelling to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges. |
Fare Rules
Changes | Name Changes Flight Time and Date Changes Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
Cancellations and No-shows | Cancellations Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows Guests who check in, but do not fly, will not be eligible for a refund or credit. |
Credits and Refunds | Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable). Refunds are not available. |
Payment | Instant payment required |
Velocity Frequent Flyer
Velocity Points and Status Credits | Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
|---|
Children and Infants
Children and Infants Charges | Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
|---|
Note: Business Class and Premium Economy are not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.
International short haul definition
Premium Fare
This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable.
In the Air
Cabin Class | Premium Economy |
|---|---|
Food and Drink | Food and drinks package included. Additional food and beverage available for purchase onboard. |
Extra Legroom | Additional leg room included in business class cabin. |
In-Flight Entertainment | Included |
On the Ground
Priority Check-in | Yes |
|---|---|
Baggage | 7kg carry-on baggage. 2 Pieces of 32kg checked baggage allowance included. Guests have the option to purchase multiple additional bags at 32kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre (GCC) or at the airport for a higher rate. |
Access to the Virgin Australia lounge | No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests travelling to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges. |
Fare Rules
Changes | Name Changes Flight Time and Date Changes Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
Cancellations and No-shows | Cancellations Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight. Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows |
Credits and Refunds | Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund. Credits or refunds will be for the value of the original fare. Note: Refunds are not available for all forms of payment. Refunds are available via the GCC. Conditions apply – please refer General Information above. |
Payment | Instant payment required |
Velocity Frequent Flyer
Velocity Points and Status Credits | Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
|---|
Children and Infants
Children and Infants Charges | Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
|---|
Note: Business Class and Premium Economy are not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.
Domestic and international short haul definition
Business Saver Fare
This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made up to 24hr after departure and are subject to fees. Business Saver fares are non refundable.
In the Air
Cabin Class | Business Class cabin |
|---|---|
Food and Drink | Full premium dining experience from our exclusive Business Class menu. |
Extra Legroom | Additional leg room included in business class cabin. |
In-Flight Entertainment | Included |
On the Ground
Priority Check-in | Yes |
|---|---|
Baggage | 7kg carry-on baggage. 2 Pieces of 32kg checked baggage allowance included. Guests have the option to purchase multiple additional bags at 32kg each. Additional pieces can be purchased during booking, online under ‘Manage Booking’, via the Guest Contact Centre or at the airport for a higher rate. |
Access to the Virgin Australia lounge | No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges. |
Fare Rules
Changes | Name Changes Flight Time and Date Changes Guests can change flight bookings by paying a change fee and any difference in price between the original and new fare. Changes after this time are not permitted. Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
Cancellations and No-shows | Cancellations Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows |
Credits and Refunds | Guests, who cancel their flight in accordance with fare rules, can receive a credit for the value of the original fare (less any fee payable). Refunds are not available. |
Payment | Instant payment required. |
Velocity Frequent Flyer
Velocity Points and Status Credits | Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
|---|
Children and Infants
Children and Infants Charges | Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
|---|
Note: Business Class and Premium Economy are not available on all international short haul and domestic services. Available cabin classes and fare types will be displayed in the booking panel when you book your flight.
Domestic and international short haul definition
Business Class Fare
This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes up to 24hrs after departure without incurring fees. Business fares are fully refundable.
In the Air
Cabin Class | Business Class cabin |
|---|---|
Food and Drink | Full premium dining experience from our exclusive Business Class menu. |
Extra Legroom | Additional leg room included in business class cabin. |
In-Flight Entertainment | Included |
On the Ground
Priority Check-in | Yes |
|---|---|
Baggage | 7kg carry-on baggage. 2 Pieces of 32kg checked baggage allowance included . Guests have the option to purchase multiple additional bags at 23kg each. Additional pieces can be purchased during booking, online under ‘Manage booking’, via the Guest Contact Centre or at the airport for a higher rate. |
Access to the Virgin Australia lounge | No, Virgin Australia lounges are located in domestic terminal and not accessible when departing from international airports. However, please note that guests to/from New Zealand on Virgin Australia operated services may access the Air New Zealand Koru lounges. |
Fare Rules
Changes | Name Changes Flight Time and Date Changes Infants (under 2 years) without a seat will not incur a change fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding change fee and any difference in price between the original and new fare. |
|---|---|
Cancellations and No-shows | Cancellations Flights booked via our website, mobile website or downloadable mobile application can be cancelled: online or via the application up to 60 minutes prior to scheduled departure; or via the GCC up to 24 hours after the flight. Infants (under 2 years) without a seat will not incur a cancellation fee. Infants (under 2 years) with a seat and children (2-11 years inclusive) will be required to pay the corresponding cancellation fee. No-shows |
Credits and Refunds | Guests, who cancel their flight in accordance with fare rules, can elect to receive either a credit or a refund. Credits or refunds will be for the value of the original fare. Note: Refunds are not available for all forms of payment. Refunds are available via the GCC. Conditions apply – please refer General Information above. |
Payment | Instant payment required. |
Velocity Frequent Flyer
Velocity Points and Status Credits | Velocity Points and Status Credits based on fare class and miles flown. Platinum, Gold and Silver Velocity members earn a Points bonus on top of the base Points earned. View more information on Velocity Points and Status Credits. |
|---|
Children and Infants
Children and Infants Charges | Trans-Tasman Services: Infant (under 2 years without a seat) travels free. Infant (under 2 years with a seat) is charged at full price. Child (2-11 years inclusive) is charged at full price All other International Short Haul Services: Infant (under 2 years without a seat) seat is charged at 10% of the full fare (excluding taxes, fees and surcharges) if they do not occupy a seat. Infant (under 2 years with a seat) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). Child (2-11 years inclusive) seat is charged at 75% of the full fare (excluding taxes, fees and surcharges). All Children (2-11 years) must occupy their own seat. |
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