Planning

International Long Haul

North America to Australia

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne Los Angeles only (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business fare type
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.
  • Bookings made within 7 days are no refundable.

After departure:

  • Not permitted - Non refundable

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

North America to New Zealand

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne, Los Angeles only (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees.

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes, fees may be payable).

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees.

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business fare type
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.
  • Bookings made within 7 days are no refundable.

After departure:

  • Not permitted - Non refundable

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Hawaii to Australia

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne Los Angeles only (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes, fees may be payable)

1 additional stopover permitted for payment of USD150 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • USD250 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Flexi, Premium or Business fare types
  • USD250 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

Bookings made within 7 days are no refundable.

After departure:

  • Not permitted, non refundable.

No-Show:

  • In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

North America to Australia

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes, fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted After departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

 

North America to New Zealand

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes, fees may be payable).

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No fee and any residual refunded to original form of payment

After departure:

  • No fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hawaii

Premium Saver is not available on this route

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Australia to North America

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (excluding Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes and fees may be payable)

Booking Changes

If you are travelling in the discounted Business class I/D the following applies.

Permitted up to 24 hours before scheduled departure time:

  • AUD300 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Upgrade to a fully flexible Business Class fare
  • AUD300 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in C/J class the following applies.

After scheduled departure:

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

Before departure:

If you are travelling in I class the following applies.

  • AUD300 and any residual refunded to Travel Bank

If you are travelling in D class the following applies.

  • Not permitted - Non refundable

If you are travelling in C/J class the following applies.

  • No Fees any residual refunded to original form of payment

After departure:

If you are travelling in te discounted Business class I/D the following applies.

  • Not permitted - Non refundable

If you are travelling in C/J class the following applies.

  • No Fee and any residual refunded to original form of payment

This excludes Business Class Sale fares.

*For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 19 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Hawaii

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (excluding Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 19 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (excluding Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

* Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
 

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD 75 
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • AUD 75 plus any difference in fare
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure: 

  • AUD 550 

* Before departure of the first segment/leg, i.e. unused ticket 

After departure:  

  • No fee and any residual refunded to original FOP

* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:

  • N/A - ticket can be cancelled at any time before or after scheduled departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years)  - No Discounts

Infant (under 2 without a seat) discounts apply at 90% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - No Discounts

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Singapore (Operated by EY)

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Singapore (Operated by SQ)

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Melbourne, Sydney, Darwin or Perth to Singapore:

Not permitted

When departing from any other location to Singapore:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Europe, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Darwin or Perth to Europe:

2 stopovers permitted only in Singapore for a maximum of 14 days and payment of USD39 each plus any local taxes and fees

When departing from any other location to Europe:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
2 stopovers permitted only in Singapore for a maximum of 14 days and payment of USD39 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to South East Asia, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South East Asia:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to South East Asia:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to North Asia, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to North Asia:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to North Asia:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to South Asian Sub Continent, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South Asian Sub Continent:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to South Asian Sub Continent:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to Asia, via Abu Dhabi

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years)  - No Discounts

Infant (under 2 without a seat) discounts apply at 90% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - No Discounts

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Africa, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to Africa:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to Africa:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to Africa, via Abu Dhabi

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years)  - No Discounts

Infant (under 2 without a seat) discounts apply at 90% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - No Discounts

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.
 

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Hong Kong (Virgin Atlantic direct)

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable (this excludes Business Class Sale fares).

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.