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Fare Change Overview

Changing Your Flight

Flight changes can be made on our website via Manage Bookings (in most cases) or through our Guest Contact Centre (GCC).

Fare Difference

If you wish to change your flight, your new fare price will be equal to or more than your original booking. You must pay any fare differences, plus any applicable change fees.

Note: Changes made via our Guest Contact Centre will incur a Guest Contact Centre fee.

Find out more about Fees and Charges.

Flight Changes for Food and Drink Inclusive Fares

If you change to a flight within 12 hours of departure, the advertised food and drinks of your original booking may not be available.

Currency

For international travel, the currency in which you made your original booking will apply to any changes or cancellations you make. For applicable charges in that currency, please refer to Fees and Charges in the Booking section of our website, or on your itinerary.

Fees

For flights to or from the US booked from a US point of sale, the applicable administrative fee reflects the fee published on our website at the time you make your booking. For all other flights, the applicable administrative fee reflects the fee published on our website at the time you make your request.

Credits

If you cancel your flight in accordance with the fare rules, you are eligible to receive either a credit or a refund in accordance with the fare rules. Credits can be given for all forms of payment and are available to be used online via Manage Bookings or through the Guest Contact Centre.

Where credit is stored within a Travel Bank account, these credits can be used on any Virgin Australia booking (with the exception of Blue Holiday packages) and must be used within 12 months of the date the credit was issued. Travel Bank credits can also be used to pay for fare differences and changes fees.

If you elect to receive a credit, you cannot subsequently apply for a refund even if the fare rules permit.

You can book a new flight using your Travel Bank credit, either online or through our Guest Contact Centre.

Note: Your new fare may be more expensive than your original fare. If you booked your flight using Velocity Points you can only obtain a credit, not a refund.

Find out more information about Travel Bank.

Refunds

If you cancel your flight and are eligible for a refund in accordance with the fare rules, you can elect to receive either a credit or a refund. Refunds can be requested by contacting the Guest Contact Centre or by emailing your booking reference number, the name of the passenger and flight dates to reservations@virginaustralia.com.

Refunds are not available if you booked your flight with Velocity Points or with a credit from a previous flight.

If eligible for a refund, you can elect to receive the refund in the same form as you made the original payment, less an administrative fee.

For flights to or from the US booked from a US point of sale, the applicable administrative fee reflects the fee published on our website at the time you make your booking. For all other flights, the applicable administrative fee reflects the fee published on our website at the time you make your request.

Payments made by cash or EFTPOS will be directly refunded into your nominated Australian or New Zealand bank account.

Refunds of tickets that were paid with Travel Bank credits must be returned to the same Travel Bank account.

Other Information

  • Advertised food and drink offerings may not be available on all flights. Where possible, a suitable alternative will be provided.