In-flight Entertainment (“IFE”) Terms & Conditions
Virgin Australia offers Inflight Entertainment on selected aircraft types and routes. Guests may experience various types of IFE on flights operated by Virgin Australia if installed or available. The type of IFE experienced will be dependent on aircraft type, routes, availability and fare class. Not all types of IFE will be offered on all flights and some flights may have no IFE.
Examples of IFE that may be offered on flights operated by Virgin Australia are:
Portable IFE which may include:
Wireless IFE using a Guest’s own device;
Wireless IFE using a device provided by Virgin Australia; or
Stored content on a device provided by Virgin Australia
Seat-back IFE which may include:
Red IFE (audio/video on demand); or
Coast to Coast IFE (broadcast audio/video)
Where available, IFE is offered free of charge to guests travelling on Business and Premium Economy fares. Where portable IFE devices are available, Guests travelling on Business and Premium Economy fares will receive first priority when portable IFE devices are allocated.
Where available, seat-back IFE is offered free of charge to all Guests.
Where available, access to Wireless IFE via a Guest's own device is offered free of charge to all Guests.
Where available, on selected Trans-Tasman and Pacific Islands flights, a limited number of portable IFE devices are offered free of charge to Guests travelling on Flexi fares. Portable IFE is offered subject to availability.
Where available, on selected Trans-Tasman and Pacific Island flights, a limited number of portable IFE devices may be available for hire by Guests travelling on Saver and Saver Lite fares. Guests travelling on a Saver or Saver Lite fare who hire a portable IFE device will be charged $15 NZD/AUD that may be paid using a credit card or cash on board.
Portable IFE devices are not available to guests travelling on Flexi, Saver or Saver Lite fares on Australian domestic flights or flights to/from Denpasar, Phuket, Honiara and Port Moresby.
Virgin Australia has carefully selected the channels and programmes to ensure a wide variety of program choices. However, Virgin Australia does not have the ability to censor programming and accepts no responsibility for any footage shown on IFE programming which may be offensive or distressing to any Guest.
The responsibility of appropriate viewing for minors rests solely with the parent or guardian of the minor.
Virgin Australia is not responsible for any interruptions to the service including, without limitation, those due to acts of nature, power failure, satellite signal failure or any other cause.
Virgin Australia is not responsible if IFE is not available on a flight due to a technical fault or serviceability issues.
Where Wireless IFE is available and the Guest’s own personal device is used, Virgin Australia is not responsible for battery life or charging of devices. It is the responsibility of the Guest to ensure that the appropriate IFE application or software has been downloaded on the device and that the activation process is complete prior to boarding the aircraft. Virgin Australia is not responsible if a Guest’s device is unable to connect to the Wireless IFE system.