Help Centre

Complaints and Compliments Form

Please either call our Guest Contact Centre on 13 67 89 or fill out the form below to send us feedback. To assist us in processing your enquiry, please select the most appropriate category from the drop-down box.


If your enquiry relates to our booking and check-in system, your questions may already be answered in our helpful FAQs.


*Denotes required fields for processing

Step 1 of 2: Contact Details

Velocity Member:
Additional Details:

Step 2 of 2: Feedback Details

(max 10000 characters)